About Us
Energy
Bord Gáis Energy is a dual-fuel, all-island business that serves over 900,000 gas and electricity customers with exemplary service at a competitive price, procuring energy efficiently on wholesale markets and investing in energy assets to support its growth objectives in the energy markets in Ireland. Bord Gáis Energy is the retail arm of Bord Gáis, selling gas and electricity to all market segments, with related activities including call centre management, billing and sales and marketing. It also provides appliance servicing products to customers. It serves over 600,000 gas customers and 300,000 electricity customers.
Bord Gáis Trading is responsible for the procurement of gas and electricity, risk management and hedging strategies. Gas and electricity are bought on wholesale markets by a dedicated Energy Trading team operating 19 hours a day. Bord Gáis Trading operates in line with best international practice, is benchmarked against the market against a regulatory formula and has been proven to procure energy efficiently.
Bord Gáis Investments is responsible for pursuing and developing growth opportunities in assets in the energy markets in Ireland, underpinning the strategy to become a leading dual-fuel energy company. The unit is currently constructing a 445MW gas-fired power plant, developing 400MW of peaking plants and has invested in a number of wind farms. It is also investing in studies to establish the viability of developing a salt cavern gas storage facility in Northern Ireland.
firmus energy, a subsidiary of Bord Gáis, distributes and sells gas in its franchise area of ten towns in Northern Ireland and also sells gas in the competitive Greater Belfast gas market. During 2009, it will enter the electricity supply market in Northern Ireland, initially selling competitive products to business customers.
Experts in Energy
Bord Gáis Energy is Irelands leading dual company currently supplying natural gas and electricity to over 900,000 customers. We also provide other energy related products and services such as appliance servicing and repairs for residential natural gas customers.
We are a progressive company with a reputation for experience and expertise in the energy market. We are committed to driving forward the energy market as it transitions to full competition and to ensuring that all of our activity is aimed at benefiting and serving our customers.
Customer Service
We are committed to providing a quality service to all our customers. We set ourselves high standards and endeavour to meet these in all our dealings with you, our customer. We intend to continually develop as a premier service company in Ireland delivering a reliable, safe, cost-effective energy service to our customers.
We are continually striving to improve the level of service we provide. Further information is available in our customer charter and codes of practice, in our publications section. We will be pleased to receive your feedback on the effectiveness of the services we provide. We believe it is only through listening to and understanding our customers that we can continue to provide a natural gas service of which we can be truly proud. In the event that we do not meet your expectations, we have an extensive code of practice for 'Handling Customer Complaints'.
Safety
Safety is of paramount importance to us and this can be seen through all aspects of our business. In an emergency call the Bord Gáis Networks 24-hour Emergency Line: 1850 20 50 50.
For further information on safety please visit the safety section on our website Safeenergy.ie.
