Contact Us - Business Gas Customers

Non Flash Content - Children running through a field of corn
Get in touch!
JavaScript must be enabled for form submission.
Would you like to Submit a Query, request a Call Me Back or answer our Questionnaire?

Submit a Query

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Phone: *
Email: *
If applicable, please fill in the following:
Account number:
Meter reading:
Please select a topic which relates to your query:
Query Topic: *
Your comments/questions: *
 

Call me back

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will call you back at your convenience to respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Account number:
Your comments/questions: *
 
Email: *
Phone Numbers:
Home Number:
Work Number:
Mobile Number:
When and where to contact:
When to contact: *
 
Where to contact:

Questionnaire

Your Experience of Bord Gáis Energy

From your previous experience of dealing with Bord Gáis Energy, how would you rate us on the following aspects:

Bad Poor Average Good Excellent
The efficiency of Bord Gáis Energy:
The ease of doing business by telephone:
The ease of doing business in person:
The ease of doing business by email or mail:
The accuracy of estimated bills:
The clarity of your bill:
Range of payment methods:
Quality of service work:
The ease of arranging an appointment that suited you:
Punctuality of the Service Engineer:
Satisfaction with the quality of complaint handling:
Overall satisfaction level with the sales and installation of your central heating system:
Overall satisfaction with becoming a customer:
Please use the space below for any comments you may have on any aspect of Bord Gáis Energy's Customer Service.
 

Please supply your name, email address and gas address below.
Note: Filling in this information is optional, but if you require a response to your query, you must supply it.
Name:
Email:
Address:
 
 
Small & Medium Business Users

Bord Gáis Energy endeavours to provide a high quality service for our natural gas business customers.

We are committed to providing a quality customer service to all our customers. We set ourselves high standards and endeavour to meet these in all our dealings with you, our customer. We intend to continually develop as a premier service company in Ireland delivering a reliable, safe, cost-effective energy service to our customers.We are continually striving to improve the level of service we provide. Further information is available in our customer charter and codes of practice, in our publications section. We will be pleased to receive your feedback on the effectiveness of the services we provide. We believe it is only through listening to and understanding our customers that we can continue to provide a natural gas service of which we can be truly proud. In the event that we do not meet your expectations, we have an extensive code of practice for Handling Customer Complaints.

Customer Service Contact Details

Our professional customer care team can give you advice on becoming a customer, items on your bill, payment methods and moving premises.

If you need help or advice please contact us:

Tel: 1850 427 349
Fax: 1850 427350
Email: businessdirect@bordgais.ie

Postal Address:
Bord Gáis Energy,
PO Box 10943,
Dublin 1.

 

FVT Users

Bord Gáis Energy endeavours to provide a high quality service for our natural gas business customers.

We are committed to providing a quality customer service to all our customers. We set ourselves high standards and endeavour to meet these in all our dealings with you, our customer. We intend to continually develop as a premier service company in Ireland delivering a reliable, safe, cost-effective energy service to our customers.We are continually striving to improve the level of service we provide. Further information is available in our customer charter and codes of practice, in our publications section. We will be pleased to receive your feedback on the effectiveness of the services we provide. We believe it is only through listening to and understanding our customers that we can continue to provide a natural gas service of which we can be truly proud. In the event that we do not meet your expectations, we have an extensive code of practice for Handling Customer Complaints.

Our professional customer care team can give you advice on becoming an FVT customer, items on your bill, payment methods and moving premises.

If you need help or advice please contact your Account Manager or our Customer Service Team on:

Tel: 1850 211 541
Fax: 01 602 1124
Email: fvt@bordgais.ie

Postal Address:
Sales Support Administration
FVT department
Bord Gáis Energy
PO Box 10943, Dublin 1

 

RTF Users:

Bord Gáis Energy endeavours to provide a high quality service for our natural gas business customers.

We are committed to providing a quality customer service to all our customers. We set ourselves high standards and endeavour to meet these in all our dealings with you, our customer. We intend to continually develop as a premier service company in Ireland delivering a reliable, safe, cost-effective energy service to our customers.We are continually striving to improve the level of service we provide. Further information is available in our customer charter and codes of practice, in our publications section. We will be pleased to receive your feedback on the effectiveness of the services we provide. We believe it is only through listening to and understanding our customers that we can continue to provide a natural gas service of which we can be truly proud. In the event that we do not meet your expectations, we have an extensive code of practice for Handling Customer Complaints.

Our professional customer care team can give you advice on becoming an RTF customer, items on your bill, payment methods and moving premises.

If you need help or advice please contact your Account Manager or our Customer Service Team on:

Tel: 1850 427 349
Email: businessdirect@bordgais.ie

Postal Address:
Bord Gáis Energy,
PO Box 10943,
Dublin 1.