Contact Us - Home Electricity Customers

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Get in touch!
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Would you like to Submit a Query, request a Call Me Back or answer our Questionnaire?

Submit a Query

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Phone: *
Email: *
If applicable, please fill in the following:
Account number:
Meter reading:
Please select a topic which relates to your query:
Query Topic: *
Your comments/questions: *
 

Call me back

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will call you back at your convenience to respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Account number:
Your comments/questions: *
 
Email: *
Phone Numbers:
Home Number:
Work Number:
Mobile Number:
When and where to contact:
When to contact: *
 
Where to contact:

Questionnaire

Your Experience of Bord Gáis Energy

From your previous experience of dealing with Bord Gáis Energy, how would you rate us on the following aspects:

Bad Poor Average Good Excellent
The efficiency of Bord Gáis Energy:
The ease of doing business by telephone:
The ease of doing business in person:
The ease of doing business by email or mail:
The accuracy of estimated bills:
The clarity of your bill:
Range of payment methods:
Quality of service work:
The ease of arranging an appointment that suited you:
Punctuality of the Service Engineer:
Satisfaction with the quality of complaint handling:
Overall satisfaction level with the sales and installation of your central heating system:
Overall satisfaction with becoming a customer:
Please use the space below for any comments you may have on any aspect of Bord Gáis Energy's Customer Service.
 

Please supply your name, email address and gas address below.
Note: Filling in this information is optional, but if you require a response to your query, you must supply it.
Name:
Email:
Address:
 
 
A High Quality Service

Bord Gáis Energy endeavours to provide a high quality service for our electricity customers.

Customer Services Contact Details

Please ensure that you have your account number ready when you call us. We can only discuss account information with the account holder.

In order to maintain the highest level of service we may record and monitor telephone calls.

Opening hours are Monday-Friday, 8am - 8pm and Saturday, 9am - 5.30pm

Tel:1850 632 632
+353 1 602 1550 (outside Ireland)
Fax:1850 22 22 52
Minicom:1850 22 22 53
(for hearing impaired customers with Minicom equipment)
Email:elecinfo@bordgais.ie
Address:Customer service
Residential electricity
Bord Gáis Energy
PO Box 10943, Dublin 1
24 hour Automated Telephone Service

Bord Gáis Energy now offers a 24 hour automated telephone service for bill enquiries and payments in five languages: English, Irish, Polish, Russian and Mandarin Chinese.

Call 1850 632 632 for the 24 hour English and Irish language service

Call 1850 633 633 for the 24 hour Polish, Russian and Mandarin Chinese language service

This service allows you to:

  • Pay your bill using a Laser or credit card.
  • Access account, payment and billing details.
Emergencies

For emergency calls related to supply failures, breakdowns and damage to networks please call ESB Networks: 1850 372 999 (24 hours)

Connections

For calls relating to new network connections, increased connection capacity, meter relocation, alterations to lines or cables, voltage problems or power quality please call ESB Networks: 1850 37 27 57

Customers with Special Needs

Bord Gáis Energy provides special services for our customers with special needs. In particular, we are concerned about those residential customers who are dependent on home electrical medical equipment or have other special requirements. If you have any special requirements please contact customer service on 1850 632 632