Contact Us - Home Gas Customers

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Get in touch!
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Would you like to Submit a Query, request a Call Me Back or answer our Questionnaire?

Submit a Query

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Phone: *
Email: *
If applicable, please fill in the following:
Account number:
Meter reading:
Please select a topic which relates to your query:
Query Topic: *
Your comments/questions: *
 

Call me back

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will call you back at your convenience to respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Account number:
Your comments/questions: *
 
Email: *
Phone Numbers:
Home Number:
Work Number:
Mobile Number:
When and where to contact:
When to contact: *
 
Where to contact:

Questionnaire

Your Experience of Bord Gáis Energy

From your previous experience of dealing with Bord Gáis Energy, how would you rate us on the following aspects:

Bad Poor Average Good Excellent
The efficiency of Bord Gáis Energy:
The ease of doing business by telephone:
The ease of doing business in person:
The ease of doing business by email or mail:
The accuracy of estimated bills:
The clarity of your bill:
Range of payment methods:
Quality of service work:
The ease of arranging an appointment that suited you:
Punctuality of the Service Engineer:
Satisfaction with the quality of complaint handling:
Overall satisfaction level with the sales and installation of your central heating system:
Overall satisfaction with becoming a customer:
Please use the space below for any comments you may have on any aspect of Bord Gáis Energy's Customer Service.
 

Please supply your name, email address and gas address below.
Note: Filling in this information is optional, but if you require a response to your query, you must supply it.
Name:
Email:
Address:
 
 
A High Quality Service

Bord Gáis Energy endeavours to provide a high quality service for our natural gas customers.

For all natural gas Customer Enquiries call 1850 632 632

Calling from overseas: +353 1 602 1495
Email us at info@bordgais.ie
Fax: 1850 631 631
Fax from overseas: +353 1 6021398

In order to maintain the highest level of service we may record and monitor telephone calls.

Opening hours are Monday to Friday, 9am to 6pm and Saturday, 9am to 5.30pm.

Postal Address:
Bord Gáis Energy
PO Box 10943
Dublin 1

Customers with Special Needs

We recognise that some of our customers may have special requirements. If you have any special requirements please contact our Customer Care Team who will be happy to assist you. They can be contacted by email info@bordgais.ie or by writing to Bord Gáis Energy, PO Box 10943, Dublin 1.

Bord Gáis Networks 24 Hour Emergency: 1850 20 50 50

In the interest of public safety, all emergency messages are recorded.

Minicom Service

We also provide a Minicom service. A number that enables members of the public with speech or hearing impairments to contact us. Our Minicom number is 1850 630 630. To use the Minicom service you will need a Minicom text phone. Each side of the conversation is typed in and appears as text on your Minicom screen.

24 hour Automated Telephone Service

Bord Gáis Energy now offers a 24 hour automated telephone service for bill enquiries, payments and meter readings in five languages: English, Irish, Polish, Russian and Mandarin Chinese.

Call 1850 632 632 for the 24 hour English & Irish language service

Call 1850 632 632 for the 24 hour Polish, Russian and Mandarin Chinese language service

This service allows you to:

  • Pay your bill using a Laser or credit card.
  • Access account, payment and billing details.
  • Submit meter readings.