Help & Questions - Business Gas - Complaints & Compliance

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How do I register a complaint?

If you, our customer are unhappy with any service or contact you have with us, please let us know and we will do our best to rectify things immediately.

You can register your complaint with us in the following ways:

  • By calling our customer service team at 1850 632 632
  • By email to info@bordgais.ie
  • By mail to: Customer Service
    Bord Gais Energy
    PO Box 10943
    Dublin 1
Where are your complaint procedures?

You can find our complaint procedures by downloading our Handling customers' complaints code of practice.

I would like to provide some feedback. How do I go about it?

You can provide feedback by:

  • By submitting a query on our website
  • By calling our customer service team at 1850 632 632
  • By email to info@bordgais.ie
  • By mail to: Customer Service
    Bord Gáis Energy
    PO Box 10943
    Dublin 1
Where do I find your Code of Practice?

To view our codes of practice please click here.

If you would like us to send you a copy of our Codes of Practice you can email your request to info@bordgais.ie or by calling our customer service lines at 1850 632 632.

Where do I find your customer charter?

To view our customer charter please click here.

If you would like us to send you a copy of our Customer Charter you can email your request to info@bordgais.ie or by calling our customer service lines at 1850 632 632.

I'm not happy with the way my complaint was resolved, what can I do?

In the event that you are not happy with our response to your complaint, or the way it was handled, you may request that your complaint be escalated or you may write to:

Customer Care Department
PO Box 10943
Dublin 1.

You can also email us on our dedicated business line on 1850 427 349 or email businessdirect@bordgais.ie.