This tariff is applicable to business customers who consume less than 73,000 kWh and have a supply point capacity of less than 3,750 kWh.
This tariff consists of two elements:
- A gas commodity charge for the gas consumed.
- A standing charge.
Help & Questions - Business Gas - My Natural Gas Account
How / when do I get my deposit back?
Once your account is closed a final bill will be issued. If it is determined that you have a deposit/credit owed to you - a refund will be sent either by cheque or if you pay by direct debit we will transfer the credit directly into your bank account. Once a refund is requested - it should take no more than 10 working days for you to receive your refund.
How do I read my meter?
Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please send us a current meter reading. There are 2 types of meters: digital and dial clock.
Digital Meter:
If your meter has direct reading digits, like the diagram below, read the figures as they are shown.
The reading on this meter is 5810. The digits in the red area are not included in the meter reading.
You can now submit a meter reading online and discover why my bill is estimated?
To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.
Dial Clock Meter:
The reading on this meter is 7479.
If your meter displays a series of dials (clocks), like the diagram above, you should ignore the top two dials and use the four small dials at the bottom to read your meter.
When giving your meter reading you should read the dial on the left first and move along to the right.
The position of the pointer on the dial indicates the meter reading.
If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.
To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.
Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please login to submit a reading.
What tariffs apply to business customers?
Business customers are automatically allocated to the appropriate tariff depending on Annual Quantity (annual gas usage levels) and Supply Point Capacity (peak day usage). Below is the list of tariffs available.
Small Business User Tariff
Medium Business User Tariff
This tariff is applicable to all business customers who consume more than 73,000 kWh and have a supply point capacity of less than 3,750 kWh.
This tariff consists of three elements:
- A gas commodity charge for the gas consumed.
- A standing charge.
- A capacity charge to contribute towards transmission and distribution costs.
Fuel Variation Tariff (FVT)
This tariff is applicable to all business customers who consume more than 73,000 kWh and have a supply point capacity of more than 3,750 kWh.
This tariff consists of four elements:
- A gas commodity charge (cent per kWh). Customers may choose to either fix their prices or allow the price to vary. With the fixed price contract option you may fix predetermined monthly prices for natural gas usage for up to twelve months. There is a two day booking calendar window each month. With the monthly floating price option, prices are set on the average of the last five trading days of the previous months Intercontinental Exchange (ICE) index for natural gas.
- A fixed charge. This charge reflects the cost for the maintenance of the natural gas network.
- A site charge (€ per annum). Otherwise known as transport capacity and own supply-cost charge. This charge consists of networks related supply point capacity charges, and is based on your maximum daily amount of gas required at an individual meter. The cost is calculated per day and is charged for the number of days within the billing period.
- A shrinkage gas charge (cent per kWh). This charge reflects the monthly unit cost of gas absorbed within the network during transportation. The rate will vary month on month, however, it will be common to all FVT customers and equates to approximately 1% of your annual gas costs. Shrinkage will be charged at the most up-to-date shrinkage price at time of billing.
If you have any questions please contact our dedicated FVT line on 1850 211 541 or via email at fvt@bordgais.ie
To sign up to for any of these tariffs above please follow the procedures detailed below:
- Please complete the tariff agreement and direct debit mandate and send to:
- Sales Administration
Bord Gáis Energy
PO Box 10943
Dublin 1 - Choose a Tariff on this form
- Please remember to include your contact details on this agreement form
View Terms & Conditions of Gas Supply for Business.
For queries or further information please call our dedicated business line on 1850 427 349 or email businessdirect@bordgais.ie.
For our Larger Energy Users below you will need to contact the relevant Key Account Manager.
Bulk Gas Users
Bulk gas customers are those using in excess of 9,000,000 therms (263 GWh's) per annum.
CHP
Also referred to as Gas Fired Generation customers they have the ability to generate their electricity requirements for their site and export it to the national grid.
Daily Metered Customers
We have a wide variety of products for this customer segment offering you flexibility in your purchasing decisions. Contact us on 01 602 1307 to arrange a visit by one of our Key Account Managers, who will match your individual requirment to our product set.
What is Supply Point Capacity?
A charge is payable in order to move gas through the pipelines. This charge is essentially where Natural Gas Suppliers, such as Bord Gáis Energy, reserve space on the gas pipeline on behalf of their customers for the coming gas year. The amount of space reserved is called Supply Point Capacity (SPC). Each gas point has an individual, site specific SPC. This capacity for Non Daily Metered Customers is an estimation of peak day consumption measured in kWh. The estimation methodology is based on the FAR process and has been approved by the Commission for Energy Regulation. Bord Gáis Networks are responsible for estimating SPC for all customers. For a fuller explanation of SPC please visit www.bordgais.ie/networks.
What is annual quantity?
This is the total actual gas consumed by the customer over a recent 12 month period.
How do I update the details on my account / bill?
SME Bord Gáis Energy customers can amend their email address and mobile contact number if you are registered for online account management. Register or Log in. Alternatively by calling 1850 427 349 our business direct team can also help you with this.
FVT Bord Gáis Energy customers can amend their email address and mobile contact number if you are registered for online account management. Register or Log in. Alternatively by calling 1850 211 541 our sales support administration team can also help you with this.
I/C Contact your Key Account manager and he will be able to handle this request for you.
NB. Where you require the name on your account changed all business customers will need to complete a signed application from in order to process this type of request as it also means that the direct debit will need to change. This can all be done by simply filling in the application form and sending it to: Sales Administration, Bord Gáis Energy, PO Box 10943, Dublin 1.
How do I close my account?
SME Customers - contact our business direct team and they will bring you through the necessary steps. You will need to provide the following information:
- Name
- Address
- Account number
- GPRN
- Name of new occupant (if possible)
FVT Customers - contact your Key Account Manager and they will inform you as to steps required for closing your account. Please note that if you have an existing contract that you are committed to staying with that supplier until your contract has expired.
I/C Customers - contact your Key Account Manager and they will inform you as to steps required for closing your account. Please note that if you have an existing contract that you are committed to staying with that supplier until your contract has expired.
I closed my account but I am still receiving bills
Is the account fully closed?
SME: If so you can contact us to investigate by emailing info@bordgais.ie or by calling our business direct team on 1850 - 632 632.
FVT: If so you can contact us to investigate by emailing info@bordgais.ie or by calling our sales support administration team on 1850 211 541.
I/C: Please contact your Key account Manager and he will ensure that your query is dealt with in a timely manner.
I am still being billed for 2 properties?
Is your previous account fully closed?
SME: If so you can contact us to investigate by emailing info@bordgais.ie or by calling our business direct team on 1850 - 632 632.
FVT: If so you can contact us to investigate by emailing info@bordgais.ie or by calling our sales support administration team on 1850 211 541.
I/C: Please contact your Key account Manager and he will ensure that your query is dealt with in a timely manner.
Why wasn't I issued with a new account number when I moved property?
Your account number remains specific to your own account. When you move property your account number should move with you.
How do I reduce my gas usage?
How can I renew my contract?
FVT: If you are in an existing contract you will be able to book a contract during the booking window at the start of the month that your existing contract expires. Simply log into your online account during the booking window and review the prices for the given window. You will be able to book a contract for 3,6,9 or 12 months. If you choose not to book a contract you will be placed on the default tariff until the next booking window is available.
I/C: Your key account manager will contact you and arrange an appointment with you to discuss the renewal of your contract. The contract price will be based on the previous day and will be valid until 5pm on the day in question. Your key account manager will confirm that the contract has been renewed.
