Help & Questions - Business Gas - My Online Services
We offer tailored online services to suit your business needs. Your online account management is designed such that you can access it anytime and from any place with an internet connection. The following features are available:
| Feature | Small business User | Medium Business User | FVT | RTF |
|---|---|---|---|---|
| View Bill | Yes | Yes | Yes | No |
| Pay Bill | Yes | Yes | Yes | No |
| View Next Bill Date | Yes | Yes | Yes | No |
| View Transactions | Yes | Yes | Yes | No |
| Online Direct Debit | Yes | Yes | Yes | No |
| Multiple account Management | Yes | Yes | Yes | n/a |
| Edit User Details | Yes | Yes | Yes | No |
| View Price Information | No | No | Yes | No |
| Book a contract | No | No | Yes | No |
| Estimate Invoice calculator | No | No | Yes | Yes |
| View market Reports | No | No | Yes | Yes |
Online account management is available to residential & business gas and electricity customers. The application should be completed by the account holder. Log in or register for an online account.
Please note that prepayment customers cannot register for online account management.
Your online account will be opened within 24 hours from when we receive your completed online application form. Please note that group accounts may take longer depending on group size.
This screen displays any transactions that have occurred since your last bill was issued. Please note payments made may take up to 3 working days to appear on this screen.
Once you register to view your bills online, you may log in and select ‘Pay Bill’ on the left hand menu in order to pay your bill online.
- Enter the payment amount you wish to make & press submit. You will now be redirected to Realex Payments, who operate a secure payment service on behalf of Bord Gáis Energy.
- To make a payment using your laser or credit card, please complete the details on this page and submit. Please be patient while this secure connection loads in your browser. Payments will take 3 working days to process. You will receive a confirmation to let you know your payment has been successful.
All your personal details will be securely held within your online account.
We use secure-server software which encrypts all your personal information, including your bank account details or Laser card number depending on which payment channel you use.
The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.
This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol.
In order to register for online account management you will need to have the following details:
- Email address - This will be the username for your account and will be used for all communication.
- Mobile Number
- Name on Account - You must enter the name of the account holder exactly as it appears on your bill. Please ensure all spaces, full stops, titles etc. are recorded exactly as they appear on your bill otherwise you will not be able to register successfully e.g. If there are two names and addresses on your bill please register with the name on the right, this is the name and address to which the gas is supplied.
- Account Number - This is located on the top right hand corner of your bill in the yellow box. It is 10 characters long. If it begins with zero please ensure you include this when entering your account number.
Your Account Number and/or 'Name on Bill' seems not to be valid. Please check and try again.
Can you help with this?
You must enter the name of the account holder exactly as it appears on your bill. Please ensure all spaces, full stops, titles etc. are recorded exactly as they appear on your bill otherwise you will not be able to register successfully. If there are two names and addresses on your bill please register with the name on the right, this is the name and address to which the gas is supplied.
If you are still experiencing difficulties please email us at helpme@bordgais.ie, quoting your account number.
Firstly, login to your online account. On the left hand menu select ‘Edit User Details’ and update your email address and phone number here if necessary.
Once you register to view your bills online, you may login and select ‘View Bill’ on the left hand menu in order to view your bills online. The most recent bill will display automatically on this page.
If you wish to view historical bills, scroll to the bottom of the ‘View Bill’ page and select the date you wish to view from the drop down menu and press submit.
This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol.
