Help & Questions - Home Team - Central Heating

Bord Gáis Energy have a team that complete central heating system replacements. To enquire about replacing your boiler or central heating system please call Bord Gáis Energy and we will be happy to arrange for someone to talk to you about our service.

No other fuel can offer you the range of benefits in using natural gas, e.g.

• Clean - more environmentally friendly than other fossil fuels.
• Convenient - always on tap.
• Controllable - time and temperature controls.
• Constant - never runs out.
• Cost-effective - bi-monthly billing and currently cheaper than alternative heating fuels.

Before calling please check the following troubleshooting tips:

No heat or insufficient heat?

• Is the electricity supply to the system switched on? Check the fuse on the system isolator. If you change it, use a 3-amp fuse only.
• Does the clock show the right time?
• If it has a selector switch, have you selected 'heating'?
• If you have a room thermostat, is it set to the room temperature you require? When a room reaches the temperature set on the thermostat the radiators will cool.
• If you have thermostatic valves, are they at the settings you require?
• Is the natural gas turned on?
• If your boiler has a natural gas light, is it lit? Always relight in accordance with the instructions on the boiler.
• Is the thermostat on the setting you require?
• If the radiator is hot at the bottom only, you may need to 'bleed' it.

No hot water?

• Is the electricity supply to the system switched on? Check the fuse on the system isolator. If you change it, use a 3-amp fuse only.
• Does the clock show the right time?
• Has the clock been on long enough for the boiler to heat the water?
• If you run water while the clock is in an 'off' period the hot water isn’t replaced.
• If you have a cylinder thermostat/thermostatic valve, is it set at the temperature you require?
• Is the natural gas turned on?
• If your boiler has a natural gas light, is it lit? Always relight in accordance with the instructions on the boiler.
• Is the boiler thermostat on the setting you require?

If you are still experiencing problems with your boiler please apply online for a boiler repair or call us on 1850 632 632.

The table below details the average price for these Home Team services. Please note these prices vary depending on a number of factors e.g. house size, number of bedrooms, current house condition etc.

* The above prices are as a reference only. All services are subject to an assessment where a detailed quotation will be provided by a Bord Gáis Energy Consultant.

** This package price is €2,970 for installation of a high efficiency boiler, high quality heating controls and a BER (Building Energy Rating) and includes total savings of €860 (SEAI grant and Bord Gáis Energy discount).