Please see below a sample bill with explanations to help you better understand your Bord Gáis Energy electricity bill. Please note the figures are for illustrative purposes only.
You will receive a bill every two months after we receive a meter reading or estimate from ESB Networks. If you register for online account management you can view your estimated next bill date online.
You can find out the balance on your electricity account by registering or logging in to your online account. Alternatively you can call out automated service on 1850 632 632. You will need your account name, account number and MPRN, which are located at the top of your bill.
You should first review our Billing code of practice. Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan.
When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning individual customers. You must then honour the payment plan if you want to retain your electricity supply. We will treat all information you give us in strictest confidence.
We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 1850 78 77 88 for further information and assistance.
You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social Protection.
The MABS helpline service is 0761 07 2000, and is open Monday to Friday 9am to 8pm and www.mabs.ie provides information to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.
To help reduce the cost of your bills why not have a look at our energy saving tips for handy hints on reducing your energy usage.
If you have not received your bill please contact our customer care team on 1850 632 632 or by emailing email@example.com. Please have your account number, account name and MPRN available. Once we have confirmed your contact details we will send you a copy of your bill.
If you have registered for online account management you may have turned on paperless billing meaning your bill is available online.
If you wish to change your personal details please call our customer care team on 1850 632 632. Please have your account number, account name and MPRN available.
The standing charge is a fixed amount per day and it is for the fixed costs associated with providing your power supply. An outline of our different standing charges can be found in our Tariffs page.
We require a meter reading to close down your account. Please contact us to investigate by calling our customer care team on 1850 632 632 or by emailing firstname.lastname@example.org. Please quote your account number, account name and MPRN which can be found at the top of your bill.
Once your account is closed a final bill will be issued. If it is determined that you have a deposit/credit owed to you, a refund will be sent either by cheque or if you pay by Direct Debit we will transfer the credit directly into your bank account. Once a refund is requested it should take no more than 10 working days for you to receive your refund.