Help & Questions - Home Electricity - Billing

Mother and daughter relaxing at home

Billing

Can you help me understand my bill?

Please see below a sample bill with explanations to help you better understand your Bord Gáis Energy electricity bill. Please note the figures are for illustrative purposes only.

Click here to download a sample bill


How often will I be billed?

You will receive a bill every two months after we receive a meter reading or estimate from ESB Networks. If you register for online account management you can view your estimated next bill date online.


How can I find out how much I owe?

You can find out the balance on your electricity account by registering or logging in to your online account. Alternatively you can call out automated service on 1850 632 632. You will need your account name, account number and MPRN, which are located at the top of your bill.

An example of a Bord Gáis Energy electricity bill


I'm having difficulty in paying my electricity bill, what should I do?

You should first review our Billing code of practice. Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan.

When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning individual customers. You must then honour the payment plan if you want to retain your electricity supply. We will treat all information you give us in strictest confidence.

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we will do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 1850 78 77 88 for further information and assistance.

You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social Protection.

The MABS helpline service is 1890 283 438, and is open Monday to Friday 9am to 8pm and www.mabs.ie provides information to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.


How can I reduce my energy usage and bills?

To help reduce the cost of your bills why not have a look at our energy saving tips for handy hints on reducing your energy usage.


I have not received my bill, what should I do?

If you have not received your bill please contact our customer care team on 1850 632 632 or by emailing elecinfo@bordgais.ie. Please have your account number, account name and MPRN available. Once we have confirmed your contact details we will send you a copy of your bill.

If you have registered for online account management you may have turned on paperless billing meaning your bill is available online.


How do I change the details on my account/bill?

If you wish to change your personal details please call our customer care team on 1850 632 632. Please have your account number, account name and MPRN available.


Why am I paying a standing charge?

The standing charge is a fixed amount per day and it is for the fixed costs associated with providing your power supply. An outline of our different standing charges can be found in our Tariffs page.


I am moving property or want to close my account, what's involved?

If you are moving home or wish to end your contract with us, you must give us 28 days notice by either writing to us or by calling our customer care team on 1850 632 632. Please have your account number, account name and MPRN available.

When you are moving home, please provide us with a final meter reading and a forwarding address for your final bill. If you cannot provide us with the name of the incoming customer, then you will have to grant us access to disconnect the meter. The charge for this is €97.61 (Inc VAT). You remain liable for electricity consumed at the premises until you provide notice to us to cancel your electricity supply contract and provide us with details of the incoming customer or grant us access to the premises to disconnect the meter.


Why do I have to provide the details of the incoming occupant?

You need to provide the contact details for the incoming occupant if they want electricity to remain on otherwise the meter will be locked (access to the meter will be required) and the new owner will be required to call Bord Gáis Energy to unlock the meter. There will be a charge to the new owner for this and it may also take some time to facilitate this request. Thus it is preferable to avoid this by providing the contact details of the incoming occupant.

Please bear in mind that you remain liable for electricity consumed until such time as you inform us you are leaving the premises and provide a final meter reading or give ESB Networks access to lock the meter.


I closed my account but I am still receiving bills

We require a meter reading to close down your account. Please contact us to investigate by calling our customer care team on 1850 632 632 or by emailing elecinfo@bordgais.ie. Please quote your account number, account name and MPRN which can be found at the top of your bill.


How/when do I get my deposit back?

For residential customers, we will automatically return your deposit if you keep to our credit terms for 12 months continuously. That means you must always pay your bill by the date set-out on your bill. The deposit will be returned to you as a credit on your next bill (i.e.at 14 months).

If you are closing your account and we still have your deposit - once your account is closed a final bill will be sent to you. If a deposit or credit is owed to you, a refund will be sent either by cheque or if you pay by direct debit we will transfer the credit directly into your bank account. Once a refund is requested it should take no more than 10 working days to process.