Help & Questions - Home Electricity - Billing & Payments

We offer the four main tariffs Urban 24 hour, Urban Nightsaver, Rural 24 hour and Rural Nightsaver. These are available with and without Night Storage.

Your tariff is determined by your location, urban or rural as determined by ESB Networks and the type of meter you have in your home, 24 hour or Day/Night with or without an additional Night Storage meter.

The actual amount you will pay is dependent on whether you choose Direct Debit and if you avail of our offer to existing natural gas customers.

Prices Effective from 1st October 2009

All prices include VAT at 13.5%.

All tariffs applicable from 28th May 2010

* The discount stated is off the applicable ESB Customer Supply regulated domestic tariff unit rate. The discount is applicable for the shorter of either: (a) 12 months from switching or (b) until such time as ESB domestic tariffs cease to be regulated. After this period the then applicable Bord Gáis Energy standard tariff will apply. Terms and conditions apply.

Standing Charges

Standing charges are not discounted and are charged at the same rate as ESB standing charges.

Standing charges per annum are as follows:

• Urban 24 hour €104.40
• Urban Nightsaver €143.34
• Rural 24 hour €139.20
• Rural Nightsaver €181.45
• Night storage €9.11

Public Service Obligation levy and rebate have been set to nil from 1st October 2009

Please see below a sample bill with explanations to help you better understand your Bord Gáis Energy electricity bill

Please call Customer Service on 1850 22 22 55. Please ensure you have your account number ready when you call us. We can only discuss electricity account information with the account holder.

You can find out the balance on your electricity account by registering for online account management or calling our automated service on 1850 22 22 55. You will need your account number and Meter Point Reference Number (MPRN), both of which are located on the top right hand side of your electricity bill.

Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan with you, but we must ultimately receive payment for the electricity that we supply.

When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning individual customers. You must then honour the payment plan if you want to retain your electricity supply. We will treat all information you give us in strictest confidence.

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we'll do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 1850 78 77 88 if you need our help in making a payment plan.

You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social and Family Affairs primarily for people on low income.

MABS helpline service is 1890 283 438, open Monday to Friday 9am to 8pm and the website is www.mabs.ie to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS' Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.

If you did not receive your bill it may be because we have an alternative billing address for your account. You can confirm your address details by emailing elecinfo@bordgais.ie or by calling Customer Service on 1850 22 22 55. Once we have confirmed your contact details we will send you a copy of your bill. If you have registered for online account management you may have turned on paperless billing and this is why you did not receive a paper bill.

You can apply for your credit by emailing elecinfo@bordgais.ie or by calling Customer Service on 1850 22 22 55. We require the following information:

• Your name
• Account number
• Address that you want the refund to go to.

If you already pay by direct debit we will refund directly to your bank account.

Alternatively you can use our automated service by calling 1850-632 632. You will need your account number and GPRN, both of which are located on the top right hand side of your bill.

ESB Networks plan to read your meter four times a year and if this is done four of your bills will be based on actual readings while the remaining two will be based on estimates by ESB Networks. For more information on how to read your meter see How do I read my meter

ESB networks read your meter up to 4 times a year and estimate the other 2 times. When you receive an estimated read you can increase the accuracy of your bill by submitting a read. Whilst you may not always see the exact reading you have submitted reflected on your bill it is used by ESB Networks to improve their estimate of your usage. Please have your MPRN and your meter reading to hand. Your MPRN can be found on the top right of your electricity bill.

Phone 1850 33 77 77 to submit a read.

When reading your meter only count the black digits, not the red one.

24 Hour Meter	Day / Night Meter	Night Storage Meter

If you wish to increase the accuracy of your electricity bills call 1850 33 77 77 to submit a reading. Please have your meter reading and MPRN number from the top right hand side of your bill to hand.

The meter reading used on your bill may be estimated if either ESB Networks did not plan to read your meter for this bill or they did plan to read the meter but could not get access to it.

Yes, you can change your email address and mobile phone number online by registering for online account management here. You can also call Customer Service on 1850 22 22 55 to change these details and more.

You will receive a bill every two months after we receive a meter reading or estimate from ESB Networks. If you register for online account management here you can view your next bill date online.

You can either register for online account management here and view you payments or call our automated telephone service 1850 22 22 55. If you need further assistance call Customer Service on 1850 22 22 55.

Please call Customer Service on 1850 22 22 55. Please have the following information to hand before calling us:

• Date of payment
• Amount paid
• Method of payment
• Any other information that may be of help e.g. receipt number

In some instances you may be required to provide a copy of the receipt

The payment options open to you may depend on the tariff you are on. We offer an additional discount to new customers choosing to pay by Direct Debit.

Direct Debit

You can set up a Direct Debit by registering for online account management here or calling Customer Service on 1850 22 22 55 or filling in the Direct Debit mandate on the back of your electricity bill. Download the Direct Debit Mandate Form in printer-friendly-format. Please have your bank account details to hand when calling us.

24 hour telephone payment service

Call us on 1850 22 22 55 and you can pay with your Laser or credit card. You can also check your account balance, last payment amount and date and last bill date.

Cash

You can pay by cash at any retail outlet where you see PayPoint, Payzone or PostPoint signs and at any Post Office. You can pay your bill in full or make a part payment to a minimum of €20. Please have your bill with you.

Cheque

You can pay by cheque, please make your cheque payable to Bord Gáis Energy. Send your cheque, together with your completed bank giro credit transfer slip which is attached to the bottom of your bill, to:

Customer Service,
Residential electricity,
Bord Gáis Energy,
PO Box 10943,
Dublin 1.

Please do not send cash in the post.

Please allow five working days for payments to appear on your account.

No, we do not currently offer a budget plan for electricity customers.

If you pay by Direct Debit payment of your total bill amount is requested from your bank / building society, 14 days after the bill date.

11pm - 8am.