Help & Questions - Home Electricity - My Electricity Account

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I am moving property, what's involved?

If you are moving home or wish to end your contract with us, you must give us 28 days notice by either writing to us or by calling Customer Service on 1850 632 632.

When you are moving, please provide us with a final meter reading and a forwarding address for your final bill.

If you cannot provide us with the name of the incoming customer, then you will have to grant us access to disconnect the meter. The charge for this is €97.61 inc VAT.

You remain liable for electricity consumed at the premises until you provide notice to us to cancel your electricity supply contract and provide us with details of the incoming customer or grant us access to the premises to disconnect the meter.

I want to redirect my bill to another property?

You can change the address your bill is sent to by calling Customer Service on 1850 632 632.

Can I change the contact details on my bill?

Yes, you can change your email address and mobile phone number online by registering for online account management here. You can also call Customer Service on 1850 632 632 to change these details and more.

How do I close my account?

If you are moving into a property which does not already have electricity or you wish to close your account you should take the following actions at least 7 days prior to vacating your existing residence.

  • Simply call us on 1850 632 632 or
  • Provide us with the details required below in an email addressed to elecinfo@bordgais.ie.

If you have queries please do not hesitate to contact us.

CLOSING YOUR ACCOUNT

  • Provide your existing account details, name and account reference number and address
  • Provide your new address details
  • Submit a final meter reading (this should be agreed with the incoming occupant). You will remain liable for electricity used at your old address until you provide a final meter reading.
  • Please provide contact details for the incoming occupant if they wish for electricity to remain on. Otherwise the meter will be locked (access to the meter will be required) and the new owner will be required to call Bord Gáis Energy to unlock the meter. There will be a charge to the new owner for this call out and it may also take some time to facilitate this request. Thus it is preferable to avoid this by providing the contact details of the incoming occupant.
  • N.B. Please bear in mind that you remain liable for electricity consumed until such time as you inform us you are leaving the premises and provide a final meter reading.
How / when do I get my deposit back?

Once your account is closed a final bill will be issued. If it is determined that you have a deposit/ credit owed to you - a refund will be sent either by cheque or if you pay by direct debit we will transfer the credit directly into your bank account. Once a refund is requested - it should take no more than 10 working days for you to receive your refund.

Why am I paying a standing charge?

The standing charge is a fixed amount per day and it is for the fixed costs associated with providing your power supply.

I closed my account but I am still receiving bills

Is the account fully closed? We may require a meter reading to close down your account. Please contact us to investigate by emailing elecinfo@bordgais.ie or by calling our customer care lines on 1850 - 22 22 55.

I am still being billed for 2 properties?

Is your previous account fully closed?

If so you can contact us to investigate by emailing elecinfo@bordgais.ie or by calling our customer care lines on 1850 - 22 22 55.

Why wasn't I issued with a new account number when I moved property?

Your account number remains specific to you not the property supplied. When you move property your account number should move with you.

How can I be more efficient with my electricity usage?

Visit our energy efficiency section to learn how to be more efficient with you electricity usage.