Help & Questions - Home Electricity - Level Pay

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What is Level Pay?

Level Pay from Bord Gáis Energy allows you to pay the same amount every month for your electricity. You agree a monthly amount based on your previous year's electricity consumption and pay through your Direct Debit. It's that simple.

How do I sign up for level Pay?
Make sure you have all of the following and we will take care of the rest:

  • A Direct Debit is already set up
  • No outstanding arrears in your account
  • A recent meter reading (no more than four months old)

Just call 1850 22 27 29.
Will it cost me more if I choose Level Pay and do I have to be on a particular tariff?

No, there is no additional charge for choosing Level Pay and it is available to everyone, no matter what tariff you are on. Just make sure you are signed up to Direct Debit to activate it.

Can I choose my monthly payment date?

Yes. Whether it's payday or some other time, you choose your monthly payment date that suits you.

Will my monthly payment amount ever change?

We won't change the payment amount for small differences in your annual electricity bill. But if your usage or the price rises or drops significantly, we'll increase or decrease your monthly payment amount accordingly, so no big amounts are owed or owing at any time.

How will I be told if my monthly payment amount is going to change?

If your amount is going to be changed, you will be notified of this on your next bill.

Will I still be sent a bill and if so how often?

Yes you will still receive a bill as normal every two months. We will continue to send you your bill, so that you can see how much electricity you have used, what it costs, the balance on your account and what your next payments are.

What happens if there is a balance owed or owing at the end of the year?

If there is a balance of less than €200 owed by you or owing to you, this amount will be carried over into the next year and used to adjust the monthly payment amount for the next year.

Who do I call if I have a query on Level Pay?

Call Customer Service on 1850 22 27 29 if you have anything you want to ask us about Level Pay. Make sure you have your bill to hand as we’ll need your account number and MPRN number to deal with your query.

How do I read my meter?

Note the five digits from left to right in black. Make sure you write down any zeros including any at the start of the reading. Ignore the figure in red. If you have a Double Tariff Meter, note both night and day readings.

Will I pay the same as last year?

Your monthly payment amount is based on your most recent consumption, your previous year's consumption and energy prices (divided by 12). An initial tolerance (typically 20%) is added for variations in your usage. This allowance is made to ensure you do not get into debt and your bills are always covered so no lump sum is required to be paid by you. We carry out a reconciliation once per year. If you are in credit by more than €200 then you can claim a refund. If the amount is smaller than this then we will carry the amount forward to reduce your monthly payments for the next year. You don't pay anything extra for your electricity by using this payment method.

Can I spread my payments?

Yes, our Level Pay option allows you to pay the same amount every month for your electricity. You agree a monthly amount based on your previous year's electricity consumption and pay through your Direct Debit. It's that simple.