Help & Questions - Home Gas - Billings & Payments

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Can you help me understand my bill?

Please see below sample bills with explanations to help you better understand your Bord Gáis Energy natural gas bill.

No Standing Charge Tariff

Click here to download a sample bill

Appliance Servicing Bill

Large Residential User Tariff

Click here to download a sample bill

Who do I call if I have a question regarding my gas account
Please call Customer Service on 1850 632 632. Please ensure you have your account number ready when you call us. We can only discuss gas account information with the account holder.

What tariffs are available to me?

From February 1st 2010 Bord Gáis Energy will be bringing down the price of natural gas by an average of 8%* for our residential customers. That's quite a saving especially when you consider we reduced the price of gas by 9.3% as recently as last October.

* Average saving based on 13,800kWh per annum based on gas unit rates only.

Our tariffs are designed to be customer focused, transparent and cost reflective. Residential customers with an annual consumption of less than 73,000 kWh per annum have a choice of the following three tariffs.

Standard Tariff

The Standard Tariff consists of two elements. There is a standing charge of €68.10 (€60.00 excluding VAT) per annum, this equates to 18.7 cent per day. There is a single unit rate of 4.463 cent (3.932 cent excluding VAT) per kWh of gas used.

No Standing Charge Tariff

This tariff is designed for customers who prefer not to pay a standing charge. Instead of a standing charge, there are two tiers of unit rates for gas usage. The unit rates are 6.836 cent (6.023 cent excluding VAT) per kWh for the first 3,550 units of gas used, and 4.463 cent (3.932 cent excluding VAT) per kWh thereafter.

Winter Saver Tariff

With this tariff you will be charged a standing charge of €209.76 (€184.81 excluding VAT) per annum. This equates to 57.47 cent per day. This entitles you to 3420 bundled units allocated over the winter period at no extra charge. This helps to even out the costs of your gas usage during the year, helping with the larger bills during the winter months. There is also a single unit rate of 4.463 cent (3.932 cent excluding VAT) per kWh of gas used.

Please Note: Customers who choose this tariff will be committed to stay on this tariff for a 12 month period.

Charges

Tariff Annual Standing Charge € Tier 1 Units kWh Tier 1 Price c/kWh Tier 2 Price c/kWh Winter Saver Credit €
           
Standard Tariff 68.10   4.463    
No Standing Charge Tariff n/a 3,550 6.836 4.463  
Winter Saver Tariff 209.76   4.463   152.63

*All prices are inclusive of 13.5% VAT

Residential customers with an annual consumption of more than 73,000 kWh and a Supply Point Capacity (peak day usage) below 3,750 kWh per annum are automatically allocated to our Large Residential User Tariff. The tariff is explained in more detail below:

Large Residential User Tariff

The Large Residential User Tariff will consist of three elements:

  • Gas Commodity Charge
    This charge is for gas consumed and is charged at 2.497 cent (2.200 cent excluding VAT) per kWh
  • Capacity Charge
    This is to cover the transport capacity cost. This will be charged at €2.097 (€1.847 excluding VAT) per Supply Point Capacity1 kWh
  • Standing Charge
    This is to cover the cost of supply and will be €68.10 (€60.00 excluding VAT) per annum

    Please Note: Residential customers who consume in excess of 73,000kWh of gas per annum cannot choose to move to another tariff. The charges outlined above will appear on each bill.
1Supply Point Capacity

A charge is payable in order to move gas through the pipelines. This charge is essentially where Natural Gas Suppliers, such as Bord Gáis Energy, reserve space on the gas pipeline on behalf of their customers for the coming gas year. The amount of space reserved is called Supply Point Capacity (SPC). Each gas point has an individual, site specific SPC. This capacity for Non Daily Metered Customers is an estimation of peak day consumption measured in kWh. The estimation methodology is based on the FAR process and has been approved by the Commission for Energy Regulation. Bord Gáis Networks are responsible for estimating SPC for all customers. For a fuller explanation of SPC please visit www.bordgais.ie/networks.

If you have any queries email us at info@bordgais.ie or call us at 1850 632 632.

Tariff Calculator

To understand which is the most appropriate tariff for you please enter your estimated annual consumption for the coming year and view the annual cost of each of our tariff options below. This will help you in choosing the most appropriate tariff for your consumption. (You can calculate your annual consumption by looking back over your past 6 bills).

Why is my gas bill higher than normal?

There are many factors that could lead to you having a high bill and most of the time the bills are correct. Please consider the following before you contact us:

  • Have your previous reading(s) been estimated?
  • Have you verified the reading against that on your meter?
  • Have you installed any new appliances?
  • You have an outstanding amount from previous bill?
  • Is it colder than normal and you are using your heating system more than usual?
  • You are using more energy - have you had visitors / people at home during the day more often?
  • There has perhaps been a change in the price that you are charged?

If you still have an issue surrounding your bill please call 1850 632 632 and we will help you with your query.

How to find out how much I owe?

You can find out the balance on your natural gas bill online by registering or logging in to your online account. Alternatively you can call our automated service on 1850 632 632. You will need your account number and Gas Point Registration Number (GPRN), both of which are located on the top right hand side of your natural gas bill.

I am having difficulty paying my gas bill, what should I do?

Please tell us straight away if you have any difficulty in paying your bill. The sooner you do, the easier it will be for us to offer help and advice. We will be as flexible as possible in trying to agree a payment plan with you, but we must ultimately receive payment for the gas that we supply.

When considering a payment plan with you, we will take into account the value of the debt and the period of time outstanding, your previous payment history, your ability to provide security for future bills and any other material factors concerning individual customers. You must then honour the payment plan if you want to retain your gas supply. We will treat all information you give us in strictest confidence.

We will engage with the relevant state agencies or state sponsored bodies or recognised charities or other financial advisers to assist with your arrears if you give us permission. Whatever the problem, we'll do our best to help. However, if you can afford to pay your bills, but choose not to, we must advise you that your supply may be withdrawn. Please call us in confidence on 1850 78 77 88 if you need our help in making a payment plan.

You should also contact the Money Advice and Budgeting Service (MABS) who provide information and assist customers in putting in place budget plans for bill payment. MABS is a national, free, confidential, independent and non-judgemental service for people in debt or at risk of getting into debt. It is a national service funded by the Department of Social and Family Affairs primarily for people on low income.

MABS helpline service is 1890 283 438, open Monday to Friday 9am to 8pm and the website is www.mabs.ie to assist people in debt or in danger of getting into debt. Anyone concerned about debt can also meet with one of MABS' Money Advisers on a confidential basis to discuss their concerns and assess their options in any one of the 52 local MABS offices nationwide.

I have not received my bill, what shall I do?

If you did not receive your bill it may be because we have an alternative billing address for your account. You can confirm your address details by emailing info@bordgais.ie or by calling Customer Service on 1850 632 632. Once we have confirmed your correct details we will send you a copy of your bill. If you have registered for online account management you may have turned on paperless billing and this is why you did not receive a paper bill.

My account is in credit how do I get a refund?

You can apply for your credit by emailing info@bordgais.ie or by calling our customer care lines on 1850 632 632. We require the following information:

  • Your name
  • Account number
  • Address that you want the refund to go to.

If you already pay by direct debit we will refund directly to your bank account.

When will my meter be read?

Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please send us a current meter reading. There are 2 types of meters: digital and dial clock.

Digital Meter:

If your meter has direct reading digits, like the diagram below, read the figures as they are shown.

Digital meter

The reading on this meter is 5810. The digits in the red area are not included in the meter reading.

You can now submit a meter reading online and discover why my bill is estimated?

To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.

Dial Clock Meter:

analog meter

The reading on this meter is 7479.

If your meter displays a series of dials (clocks), like the diagram above, you should ignore the top two dials and use the four small dials at the bottom to read your meter.

When giving your meter reading you should read the dial on the left first and move along to the right.

The position of the pointer on the dial indicates the meter reading.

If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.

To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.

Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please login to submit a reading.

How can I improve the accuracy of my bills?

If you wish to increase the accuracy of your natural gas bills register or login to submit a reading online or phone us on 1850 632 632. If you are calling us please have your meter reading and GPRN number from the top right side of your bill to hand.

Why has an estimated reading been used for my bill?

Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. Where we are unable to access the meter we will estimate the reading based on your previous usage. To increase the accuracy of your bills you may register or login to submit a meter reading online (submit a meter reading). Please see 'When will my meter be read?' for information on how to read your meter.

How do I change the details on my account/ bill?

If you wish to change your personal details please call Customer Service on 1850 632 632 to change these details and more.

How often will I be billed?

You will receive a bill every two months after we receive a meter reading or estimate from Bord Gáis Networks. If you register for online account management here you can view your next bill date online.

How can I check if my payment has been applied to my account?

You can either register for online account management and view your payments or call our automated telephone service 1850 632 632

I cannot see my payment on my bill or account what can I do to query this?

Please call Customer Service on 1850 632 632. Please have the following information to hand before calling us:

  • Date of payment
  • Amount paid
  • Method of payment
  • Any other information that may be of help e.g. receipt number.

In some instances you may be required to provide a copy of the receipt.

What are my payment options?

Bord Gáis Energy offers a range of payment options so you can pay your bill in a way that suits you! For your convenience you can sign up to Direct Debit online or pay your bill online.
Download the Direct Debit Mandate Form in printer-friendly-format.

By Telephone

By Laser card, call payment enquiries on 1850 632 632.
Or you can telephone your bank:
AIB 24 hour banking: 0818 724 724
Bank of Ireland Banking 365: 1850 365 365
Permanent TSB Open 24: 1850 500 121.

By Cash

Paypoint and post point logos

You can pay your natural gas bill at any retail outlet where you see the Paypoint, Postpoint and Payzone signs.

ATM

Bank of Ireland Customers may pay through any Pass Point ATM.

At any Post Office

Bord Gáis Energy customers can pay their bills by cash, cheque or "Pay As You Use" at any Post Office. Please have your natural gas bill to hand.

Banks

You can pay your bill with AIB 24 hour banking on 0818 724 724, or with automatic teller machines. You can also pay your bill with Bank of Ireland/Banking 365 on 1850 365 365 or again with automatic teller machines.

Laser/Credit Card

Another convenient way to pay your bill is to telephone our us at 1850 632 632 and one of our Customer care representative will take your Laser or Credit Card details and credit your natural gas account once your card details are accepted.

PayPoint Stores

Bill payment at PayPoint stores is also now available. These stores offer extended weekday and weekend opening hours which gives you greater convenience.

Payzone Stores

Bill payment at Payzone Stores is now available. These stores offer extended weekday and weekend opening hours which gives you greater convenience.

By Post

Send your cheque, together with a completed Bank Giro Credit Transfer slip, to Bord Gáis Energy, PO Box 10943, Dublin 1. Cheques should be made payable to Bord Gáis Energy.

Please do not send cash in the post!

PLEASE ALLOW 5 WORKING DAYS FOR PAYMENTS TO APPEAR ON YOUR NATURAL GAS ACCOUNT.

Customers phoning 1850-632 632 can use our automated service to pay a bill. NB they will need their account number and GPRN to hand.

Can I spread my payments?

Yes we offer Plan-Pay Direct Debit

With Plan-Pay Direct Debit your natural gas costs are spread as evenly as possible throughout the year with payments made monthly from your account. This option is only available to residential customers who are home owners.

How Plan-Pay Direct Debit works:

  • Your current gas bill (excluding arrears) can be included in your Plan-Pay Direct Debit.
  • Each time your meter is read or we receive a meter reading from you or we estimate your meter reading, a monthly payment is calculated based on your annual gas usage up to that reading.
  • If your annual gas usage changes significantly up or down your monthly payment is adjusted to match.
  • Any payment change is notified to you in advance on your bill.
  • Each year at your July/August bill, any debit or credit balance on your account at the 31st July is spread across the next year's monthly payments.
  • On or soon after your monthly payment day, your payment is requested from your bank/building society account.
  • You nominate the date of your first direct debit payment.
If I am on Direct Debit when is payment taken from my account?

If you pay by Bill Pay direct debit payment of your total bill amount is requested from your bank / building society, 14 days after the bill date.

If you pay by Plan Pay Direct Debit, Bord Gáis Energy approve a set amount to be taken from your bank account on a specified day once a month.

What is the conversion factor?

The meter in your property measures your gas usage in cubic meters or cubic feet depending on the meter that is installed. As the unit rate charge on your bill is based on kWh, we need to convert the cubic metres or feet into kWh's. This is done by way of a conversion factor. This conversion factor measures the heat content of the gas. The reason for this is that gas comes from different sources e.g. Kinsale or is imported and would be of varying heat content.