Help & Questions - Home Gas - Think Beyond App for iPhone

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What is the Think Beyond App and what does it do?

The new Think Beyond App for iPhone literally provides your account information at your fingertips giving you the flexibility to access your account information wherever and whenever you want. The app allows you to view:

  • Your current account balance
  • Last Payment Date
  • Last Payment Amount
  • Contact Us information
  • Emergency contact numbers
  • Frequently asked questions

More importantly the app allow you to submit a meter reading when you are standing at the meter, no need for that pen & paper. The app will even allow you to submit a query to us directly from your iPhone. Download the app now and make your life that little bit easier!

How can I get the Think Beyond App for iPhone?

The Think Beyond App is currently available to download from the Apple app store via iTunes. Alternatively you can search for think beyond or Bord Gáis within the app store.

Why should I submit a reading through the Think Beyond App?

Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. Where we are unable to access the meter we will estimate the reading based on your previous usage. To increase the accuracy of your bills you may register online at www.bordgaisenergy.ie to submit a meter reading online or submit a meter reading directly on your Think Beyond App.

Why can't i see my previous electricity reading or my reading type on the Think Beyond App?

Unfortunately we, Bord Gáis Energy, cannot currently display your electricity meter readings via the current version of the Think Beyond App. The app allows you to submit the reading directly at the meter. Check www.bordgaisenergy.ie/thinkbeyondapp for details on future improvements and updates relating to the Think Beyond App.

I submitted a meter read via the Think Beyond App but it isn't showing up on my account screen.

Meter reads submitted via the Think Beyond App may take a few days to appear on your meter screen. The footer on your account screen displays a 'data valid up to' date and if your meter reading has been since this date it will not show up on your meter screen.

Why can't i submit an electricity meter read via the Think Beyond App?

Unfortunately we, Bord Gáis Energy, cannot currently accept electricity meter readings via the Think Beyond App as these go directly to ESB Networks. Check www.bordgaisenergy.ie/thinkbeyondapp for details on future improvements and updates relating to the Think Beyond App.

The details on my app are not correct, how can I get them corrected?

To get this information updated use the submit query form in the app stating what the inaccuracies are and we will contact you to resolve the issue for you.

Who do I call if I have a question or request regarding my gas account?

Please call Customer Service on 1850 632 632. Please ensure you have your account number ready when you call us. We can only discuss gas account information with the account holder.

Who do I contact if i have feedback or a query directly relating to the Think Beyond App?

We welcome all feedback and will deal with any issues as efficiently as possible - email all feedback and queries to thinkbeyondapp@bordgais.ie.