The Standard Tariff consists of two elements. There is a standing charge of €82.89 (€73.03 excluding VAT) per annum. There is a single unit rate of 5.432 cent (4.786 cent excluding VAT) per kWh of gas used.
Help & Questions - Home Gas - Joining Bord Gáis Energy
What do I do if I'm moving into a property with no gas supply?
You must contact Bord Gáis Networks to arrange a gas supply to your property. For more information please visit the Bord Gáis Networks website, phone 1850-200 694 or email networksinfo@bge.ie.
Once you have a gas supply see question "What do I need to join?"
What do I need to join?
Is there a meter at the property? If there is no meter at the property we will arrange to fit a meter on your behalf through Bord Gáis Networks.
You will need a certificate of conformance from a Registered Gas Installer before the meter can be fitted. Your installer must also confirm that all the internal pipework is in order before the meter can be fitted.
Once you have made arrangements with your Registered Gas Installer we will need the following information:
- Your name, address and GPRN
- Your installer RGII code
- Your old address
If there is a meter at your property we will need the following information:
- Your name and new address
- Your old address
- Your meter reading
If the meter is locked you will need to contact 1850-632 632 to arrange an appointment to have the meter unlocked.
Do I need to pay a security deposit to open an account?
| If you are a: | Security Deposit Required: |
|---|---|
| Tenant signing up for the first time and paying by direct debit? | A deposit of €200 is required. |
| Tenant signing up for the 1st time but not paying by direct debit? | A deposit of €300 is required. |
| Tenant signing up for another product but has been with Bord Gáis Energy > 14 months, with good credit history | No deposit required |
| Homeowner signing up and paying by direct debit? | No deposit is required. |
| Level Pay payment method | No deposit is required but direct debit is mandatory |
All security deposits are to be paid within 14 days of sign up otherwise supply will be at risk
What tariffs are available to me?
Our tariffs are designed to be customer focused, transparent and cost reflective. Residential customers with an annual consumption of less than 73,000 kWh per annum have a choice of the following three tariffs.
Standard Tariff
No Standing Charge Tariff
This tariff is designed for customers who prefer not to pay a standing charge. Instead of a standing charge, there are two tiers of unit rates for gas usage. The unit rates are 8.321 cent (7.331 cent excluding VAT) per kWh for the first 2,870 units of gas used, and 5.432 cent (4.786 cent excluding VAT) per kWh thereafter.
Winter Saver Tariff
With this tariff you will be charged a standing charge of €255.31 (€224.94 excluding VAT) per annum. This entitles you to 3,174 bundled units allocated over the winter period at no extra charge. This helps to even out the costs of your gas usage during the year, helping with the larger bills during the winter months. There is also a single unit rate of 5.432 cent (4.786 cent excluding VAT) per kWh of gas used.
Please Note: Customers who choose this tariff will be committed to stay on this tariff for a 12 month period.
Charges
| Tariff | Annual Standing Charge € | Tier 1 / Bundled Units kWh | Tier 1 Price c/kWh | Tier 2 Price c/kWh | Winter Saver Credit € |
| Standard Tariff | 82.89 | 5.432 | |||
| No Standing Charge Tariff | n/a | 2,870 | 8.321 | 5.432 | |
| Winter Saver Tariff | 255.31 | 3,174 | 5.432 | 172.41 |
*All prices are inclusive of 13.5% VAT
Residential customers with an annual consumption of more than 73,000 kWh and a Supply Point Capacity (peak day usage) below 3,750 kWh per annum are automatically allocated to our Large Residential User Tariff.
Large Residential User Tariff
The Large Residential User Tariff will consist of three elements:
- Gas Commodity Charge
This charge is for gas consumed and is charged at 3.371 cent (2.497 cent excluding VAT) per kWh - Capacity Charge
This is to cover the transport capacity cost. This will be charged at €2.097 (€1.847 excluding VAT) per Supply Point Capacity1 kWh - Standing Charge
This is to cover the cost of supply and will be €91.94 (€81.00 excluding VAT) per annum
Please Note: Residential customers who consume in excess of 73,000kWh of gas per annum cannot choose to move to another tariff. The charges outlined above will appear on each bill.
1Supply Point Capacity
A charge is payable in order to move gas through the pipelines. This charge is essentially where Natural Gas Suppliers, such as Bord Gáis Energy, reserve space on the gas pipeline on behalf of their customers for the coming gas year. The amount of space reserved is called Supply Point Capacity (SPC). Each gas point has an individual, site specific SPC. This capacity for Non Daily Metered Customers is an estimation of peak day consumption measured in kWh. The estimation methodology is based on the FAR process and has been approved by the Commission for Energy Regulation. Bord Gáis Networks are responsible for estimating SPC for all customers. For a fuller explanation of SPC please visit www.bordgais.ie/networks.
If you have any queries email us at info@bordgais.ie or call us at 1850 632 632.
Tariff Calculator
To understand which is the most appropriate tariff for you please enter your estimated annual consumption for the coming year and view the annual cost of each of our tariff options below. This will help you in choosing the most appropriate tariff for your consumption. (You can calculate your annual consumption by looking back over your past 6 bills).
*Carbon Tax is not included on the calculations above.
If I am switching from another supplier will my existing supply be affected?
If you are changing from another supplier your gas supply will not be affected in any way. We use the same meter and pipes so there is no disruption to your property. The only difference is that we take over as the company that sends you your bills.
What areas is natural gas available in?
Natural gas is available in amy counties throughout Ireland. If you would like to see if natural gas is available in your area please visit the Bord Gáis Networks website to confirm.
How often will I be billed?
You will receive a bill every two months after we receive a meter reading or estimate from Bord Gáis Networks. If you register for online account management you can view your next bill date online.
What are my payment options?
Bord Gáis Energy offers a range of payment options so you can pay your bill in a way that suits you! For your convenience you can sign up to Direct Debit online or pay your bill online.
By Telephone
By Laser card, call payment enquiries on 1850 632 632.
Or you can telephone your bank:
AIB 24 hour banking: 0818 724 724
Bank of Ireland Banking 365: 1850 365 365
Permanent TSB Open 24: 1850 500 121.
By Cash
You can pay your natural gas bill at any retail outlet where you see the Paypoint, Postpoint and Payzone signs.
ATM
Bank of Ireland Customers may pay through any Pass Point ATM.
At any Post Office
Bord Gáis Energy customers can pay their bills by cash, cheque or "Pay As You Use" at any Post Office. Please have your natural gas bill to hand.
Banks
You can pay your bill with AIB 24 hour banking on 0818 724 724, or with automatic teller machines. You can also pay your bill with Bank of Ireland/Banking 365 on 1850 365 365 or again with automatic teller machines.
Laser/Credit Card
Another convenient way to pay your bill is to telephone our us at 1850 632 632 and one of our Customer care representative will take your Laser or Credit Card details and credit your natural gas account once your card details are accepted.
PayPoint Stores
Bill payment at PayPoint stores is also now available. These stores offer extended weekday and weekend opening hours which gives you greater convenience.
Payzone Stores
Bill payment at Payzone Stores is now available. These stores offer extended weekday and weekend opening hours which gives you greater convenience.
By Post
Send your cheque, together with a completed Bank Giro Credit Transfer slip, to Bord Gáis Energy, PO Box 10943, Dublin 1. Cheques should be made payable to Bord Gáis Energy.
Please do not send cash in the post!
PLEASE ALLOW 5 WORKING DAYS FOR PAYMENTS TO APPEAR ON YOUR NATURAL GAS ACCOUNT.
Customers phoning 1850-632 632 can use our automated service to pay a bill. NB they will need their account number and GPRN to hand.
Can you help me if I have special requirements?
Bord Gáis Energy has developed a confidential special services register for residential customers who would prefer to have some of our services adapted to suit their special needs. Perhaps you may wish to join and benefit from any of the services listed below.
Nominate a carer
If the Customer has a relative, carer or someone who would normally look after their bills and correspondence, then they might want their Bord Gáis Energy bill and any other correspondence to be sent to them. They just need to submit to Bord Gáis Energy their written consent accompanied by the name and address of their carer. This information is captured in the special services registration form that is included in the code of practice booklet.
Bord Gáis Energy will then send them any bill or correspondence on the Customers behalf or contact them if we need to get in touch with the Customer (to assign a Customer to an account follow the steps outlined in the vulnerable customers user guide.
Help with reading your bill if you are blind or partially sighted
We can help if the Customer is blind or partially sighted. If they have difficulty reading their bill they can let us know and we can offer their bill in one of the following formats:
- Braille bill
Please note it may take a little longer to get their bill to them in this format. - Talking Bill
We make life easier by having a member of staff phone them with details of their latest bill. This gives them the opportunity to ask any questions that they may have. We will still send them their bill in the normal way.
Difficulty paying your bill
You should tell us straight away if you are having any difficulty in paying your bill. We will deal with each case individually and take their circumstances into account. For example, we may be able to agree a Payment Plan if they are having difficulty in paying their bill. We are committed to helping them keep their gas supply turned on and will only disconnect the supply if we have no other choice. Please refer to our code of practice entitled "Paying Your Bord Gáis Energy Bill" for more details on what to do if you are having difficulty paying your bill.
Bord Gáis Energy works with the Department of Social and Family Affairs (DSFA) in operating the Natural Gas Allowance and Household Budget Schemes. We will also engage with Community Welfare Officers, Money Advice & Budgeting Services (MABS), Society of Vincent de Paul or other recognised charities, who make representation on your behalf, for help in paying your bill if you give us permission.
NB - we will not disconnect their supply between 1st November and 31st March if they are on our Special Services Register as an elderly Customer and they:
- Live alone or
- Live with other people, all of whom are of 66 years or older or
- Live with other people, all of whom are less than 16 years of age.
We must, however, ultimately receive payment from them for the gas that we supply so the Customer must let us know if they are elderly and are experiencing difficulty in paying their bills.
Special communication services if you are deaf or blind
- If the Customer is deaf or hard of hearing and they have a Minicom they can get in touch with us using the following number: For all Customer Enquiries - 1850 630 630
- Alternatively they can email us on info@bordgais.ie or send us a fax message on 1850 631 631
- For Customers who are blind or are partially sighted, we can send them copies of our Terms and Conditions, customer charter and codes of practice on CD or audio cassette by request
I currently receive a gas allowance. Will I still receive this?
You will still be entitled to your free gas allowance. Once you notify the Department of Social and Family Affairs they will contact us on your behalf and we will apply the allowance to your gas bill
What is my GPRN and where do I find it?
Each gas point on the gas network has a unique reference number that is known as a Gas Point Registration Number (GPRN). You should contact Bord Gáis Networks to obtain your GPRN.
Why should I choose Bord Gáis Energy over the other competitors?
There are many reasons why Bord Gáis Energy should be your choice of supplier, some include:
- We are Irelands largest duel fuel company
- We offer exemplary customer service
- We have 30 years experience within the Irish market
- We are committed to providing a quality service to all our customers. We set ourselves high standards and endeavour to meet these in all our dealings with you, our customer. We intend to continually develop as a premier service company in Ireland delivering a reliable, safe, cost-effective energy service to our customers.
- We are continually striving to improve the level of service we provide. Further information is available in our customer charter and codes of practice, in our publications section. We will be pleased to receive your feedback on the effectiveness of the services we provide. We believe it is only through listening to and understanding our customers that we can continue to provide a natural gas service of which we can be truly proud
