Registering for online account management provides you with control of your Bord Gáis Energy gas account. Once registered, the following features are among those available to you 24 hours a day, 7 days a week;
Registering for online account management is quick and easy. Once you have the following details you can register here.
When the registration is complete, you will receive a confirmation email. Within 24 hours of registering you will receive another email with your login details so you can access your new Bord Gáis Energy online account.
If you are unable to register your account, please review all the information inputted on the registration form making sure the account number and account name are exactly as they are on your bill.
If you have reviewed these and still cannot register, please email firstname.lastname@example.org quoting your account number, account name and GPRN and we will help you register your account.
Paying your bills through your online account is a convenient and secure payment method. Once you login to your online account, select 'Pay Bill' from the menu on the left hand side.
Please note that payments will take 3 working days to process. If you encounter any problems when paying your bill, please email email@example.com quoting your account number, account name and GPRN.
If you turn on paperless billing, we will no longer send your bill in the post. Instead of sending you a paper bill we will send you an email notification to let you know that your bill is available to view online. You can download, save and print it if required.
Yes you can manage multiple accounts with paperless billing. If you have multiple accounts you can select the relevant account from the 'Choose Account' section and then select 'Paperless Billing' from the menu. You can turn paperless billing on for one account and off for another account depending on your preferences.
Your payment options stay the same. You will still have all our great payment options when you choose paperless billing, including Direct Debit and online payment - it's up to you.
Unfortunately we don't currently provide dual-fuel logins to access your gas and electricity in one online account. However it is a solution we are hoping to implement in the future.
Once you sign up for Direct Debit, your payment is deducted from your bank account approximately 14 days after your bill is issued. To sign up for Direct Debit online, login to your online account and select 'Online Direct Debit' from the menu on the left hand side and complete all the relevant fields. Once you're signed up your total bill amount is debited directly from your bank account, so you don't have to worry about paying on time.
If you haven't already signed up for an online account register now.
Yes you can update your email and phone number online by logging into your online account and selecting 'Edit User Details' from the menu on the left hand side.
If you need to change any other details such as the name on your account or the supply address, please contact our customer care team on 1850 427 101 quoting your account number, account name and GPRN.
Yes, all your personal details will be securely held within your online account.
We use secure-server software which encrypts all your personal information, including your bank account details or Credit/Debit card number depending on which payment channel you use.
The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet. This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol.