Help & Questions - Home Gas - My Online Services

Your online account management is designed such that you can access it anytime and from any place with an internet connection. The following features are available:

• View Bill - view your bill online.
• Pay Bill - pay your bill online.
• View Next Bill Date - view when you will receive your next bill.
• Paperless billing - sign up for paperless billing and receive notification when your bill is available online.
• View Transactions - view transactions on your account.
• Online Direct Debit - sign up for online direct debit.
• Submit a Reading - submit a meter reading to ensure the accuracy of your next gas bill.
• Submit Feedback - allows you to submit any feedback you may have.
• Change Your Password - change your password regularly to protect your account.
• Add Account - add another account to the online account. This is useful where a customer has multiple properties.
• Edit User Details - change your email address (username for login) and phone number.

Online account management is available to residential & business gas and electricity customers. The application should be completed by the account holder.

Please note that prepayment customers cannot register for online account management.

Your online account will be opened within 24 hours from when we receive your completed online application form.

Once you register to view your bills online and turn on paperless billing, we will no longer send your paper bill in the post. Instead of sending you a paper bill we will send you an email notification to let you know that your bill is available to view online.

The online bill will be an exact copy of the paper bill, and you can print it if required.

You will receive an email when your latest bill is issued. To view it login into your Online Account and click View Bill in the left hand menu.

If you change your mind and no longer want Paperless Billing simply log into your Online Account, return to this page and turn Paperless Billing off.

If you have multiple accounts you can select the relevant account from the Choose Account section and then select paperless billing from the menu.

Your Payment Options stay the same. You will still have all our great Payment Options when you choose Paperless Billing, including Direct Debit and Online Payment - it's up to you.

This screen displays any transactions that have occurred since your last bill was issued. Please note payments made may take up to 3 working days to appear on this screen.

If you are already registered to pay by Bill-Pay direct debit, your payment is deducted from your bank account approximately 14 days after your bill is issued. Opening hours are 9am to 5.30pm Monday to Saturday.

To sign up for Bill-Pay direct debit online please complete the form on the 'Online Direct Debit' page. When you sign up for bill-pay direct debit your total bill amount is debited directly from your bank account, so you don't have to worry about paying on time.

This option ensures your total bill amount is debited directly from your bank account, so you don't have to worry about paying on time.

How Bill-Pay Direct Debit works

• You will be issued with your usual monthly/two monthly bill.
• Payment of your total bill amount is requested from your bank / building society, 14 days after the bill date, except WHERE otherwise contracted.

Once you registerto view your bills online, you may log in and select 'Pay Bill' on the left hand menu in order to pay your bill online.

• Enter the payment amount you wish to make & press submit. You will now be redirected to Realex Payments, who operate a secure payment service on behalf of Bord Gáis Energy.
• To make a payment using your laser or credit card, please complete the details on this page and submit. Please be patient while this secure connection loads in your browser. Payments will take 3 working days to process. You will receive a confirmation to let you know your payment has been successful.

All your personal details will be securely held within your online account.

We use secure-server software which encrypts all your personal information, including your bank account details or Laser card number depending on which payment channel you use.

The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.

This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol.

In order to register for online account management you will need to have the following details:

• Email address - This will be the username for your account and will be used for all communication.
• Mobile Number
• Name on Account - You must enter the name of the electricity account holder exactly as it appears on your bill. Please ensure all spaces, full stops, titles etc. are recorded exactly as they appear on your bill otherwise you will not be able to register successfully e.g. If there are two names and addresses on your bill please register with the name on the right, this is the name and address to which the gas/electricity is supplied.
• Account Number - This is located on the top right hand corner of your bill in the yellow box. It is 10 characters long. If it begins with zero please ensure you include this when entering your account number.

You must enter the name of the electricity account holder exactly as it appears on your bill. Please ensure all spaces, full stops, titles etc. are recorded exactly as they appear on your bill otherwise you will not be able to register successfully. If there are two names and addresses on your bill please register with the name on the right, this is the name and address to which the electricity is supplied.

If you are still experiencing difficulties please email us at helpme@bordgais.ie, quoting your account number.

Firstly, log into your online account. On the left hand menu select 'Edit User Details' and update your email address and phone number here if necessary.

Once you register to view your bills online, you may log in and select 'View Bill' on the left hand menu in order to view your bills online. The most recent bill will display automatically on this page.

If you wish to view historical bills, scroll to the bottom of the 'View Bill' page and select the date you wish to view from the drop down menu and press submit.