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Help & Questions - Home Gas - My Natural Gas Account
What do I need to do if I am moving into a property that has natural gas?
If you Own the property?
New Customer - Owner of property
If you are moving into a property which has natural gas installed you should take the following actions at least seven days prior to vacating your present residence.
Simply complete the online application form or call us on 1850 632 632. Should you have any queries please do not hesitate to contact us by emailing info@bordgais.ie
To open your account at your new address you will need to:
- Provide your name and your new address
- Submit your opening meter reading (this reading at which you are taking over the natural gas supply). If your meter is locked please call 1850 632 632 and we will make an appointment with you to unlock your meter. You will be charged a connection fee of €148.64, this will be applied to your first bill.
- Provide your old address
Please note we cannot process your request until you have provided all the details as outlined. It will take one working day to process your request. In cases where the meter at your new premises is locked we will need to make an appointment to unlock the meter. You will be charged a connection fee of €148.64; this will be applied to your first bill.
On completion of this form you will receive an email confirmation to the email address provided. You will subsequently receive a welcome brochure providing you with general information on Bord Gáis Energy. This will be sent to your 'bill to' address as provided in this form.
You are required to provide security* on opening your account with Bord Gáis Energy. Standard security is:
- €400.00 deposit**
- or Bill-Pay Direct Debit**
* Security provision is subject to review of applicants' prior credit history, where applicable.
** Bord Gáis Energy reserves the right to vary security requirements in certain circumstances.
If you rent the property?
New customer - Renting property
If you are moving into a property which has natural gas installed you should take the following actions at least seven days prior to vacating your present residence.
Simply complete the online application form or call us on 1850 632 632. Should you have any queries please do not hesitate to contact us by emailing info@bordgais.ie.
To open your account at your new address you will need to:
- Provide your name and your new address
- Submit your opening meter reading (this reading at which you are taking over the natural gas supply). If your meter is locked please call 1850 632 632 and we will make an appointment with you to unlock your meter. You will be charged a connection fee of €148.64, this will be applied to your first bill.
- Provide your old address
- Your Landlord Name & Address
Please note we cannot process your request until you have provided all the details as outlined. It will take one working day to process your request. In cases where the meter at your new premises is locked we will need to make an appointment to unlock the meter. You will be charged a connection fee of €148.64; this will be applied to your first bill.
On completion of this form you will receive an email confirmation to the email address provided. You will subsequently receive a welcome brochure providing you with general information on Bord Gáis Energy. This will be sent to your 'bill to' address as provided in this form.
You are required to provide security* on opening your account with Bord Gáis Energy. Standard security is:
- €200.00 deposit PLUS Bill-Pay Direct Debit**
- or €400.00 deposit**
* previous account holders may be exempt from providing security subject to review of their credit history
** Bord Gáis Energy reserves the right to vary security requirements in certain circumstances.
How do I close my account?
If you are moving into a property which does not have natural gas installed or you wish to close your account you should take the following actions at least 7 days prior to vacating your existing residence.
- Simply call us on 1850 632 632 or
- Provide us with the details required below in an email addressed to info@bordgais.ie.
If you have queries please do not hesitate to contact us.
Closing your Account
- Provide your existing account details, name and account reference number and address
- Provide your new address details
- Submit a final meter reading (this should be agreed with the incoming occupant). You will remain liable for gas used at your old address until you provide a final meter reading.
- Please provide contact details for the incoming occupant if they wish for gas to remain on. Otherwise the meter will be locked (access to the meter will be required) and the new owner will be required to call Bord Gáis Energy to unlock the meter. There will be a charge to the new owner for this call out and it may also take some time to facilitate this request. Thus it is preferable to avoid this by providing the contact details of the incoming occupant.
- N.B. Please bear in mind that you remain liable for gas consumed until such time as you inform us you are leaving the premises and provide a final meter reading.
What tariffs are available to me?
From February 1st 2010 Bord Gáis Energy will be bringing down the price of natural gas by an average of 8%* for our residential customers. That's quite a saving especially when you consider we reduced the price of gas by 9.3% as recently as last October.
* Average saving based on 13,800kWh per annum based on gas unit rates only.
Our tariffs are designed to be customer focused, transparent and cost reflective. Residential customers with an annual consumption of less than 73,000 kWh per annum have a choice of the following three tariffs.
Standard Tariff
The Standard Tariff consists of two elements. There is a standing charge of €68.10 (€60.00 excluding VAT) per annum, this equates to 18.7 cent per day. There is a single unit rate of 4.463 cent (3.932 cent excluding VAT) per kWh of gas used.
No Standing Charge Tariff
This tariff is designed for customers who prefer not to pay a standing charge. Instead of a standing charge, there are two tiers of unit rates for gas usage. The unit rates are 6.836 cent (6.023 cent excluding VAT) per kWh for the first 3,550 units of gas used, and 4.463 cent (3.932 cent excluding VAT) per kWh thereafter.
Winter Saver Tariff
With this tariff you will be charged a standing charge of €209.76 (€184.81 excluding VAT) per annum. This equates to 57.47 cent per day. This entitles you to 3420 bundled units allocated over the winter period at no extra charge. This helps to even out the costs of your gas usage during the year, helping with the larger bills during the winter months. There is also a single unit rate of 4.463 cent (3.932 cent excluding VAT) per kWh of gas used.
Please Note: Customers who choose this tariff will be committed to stay on this tariff for a 12 month period.
Charges
| Tariff | Annual Standing Charge € | Tier 1 Units kWh | Tier 1 Price c/kWh | Tier 2 Price c/kWh | Winter Saver Credit € |
| Standard Tariff | 68.10 | 4.463 | |||
| No Standing Charge Tariff | n/a | 3,550 | 6.836 | 4.463 | |
| Winter Saver Tariff | 209.76 | 4.463 | 152.63 |
*All prices are inclusive of 13.5% VAT
Residential customers with an annual consumption of more than 73,000 kWh and a Supply Point Capacity (peak day usage) below 3,750 kWh per annum are automatically allocated to our Large Residential User Tariff. The tariff is explained in more detail below:
Large Residential User Tariff
The Large Residential User Tariff will consist of three elements:
- Gas Commodity Charge
This charge is for gas consumed and is charged at 2.497 cent (2.200 cent excluding VAT) per kWh - Capacity Charge
This is to cover the transport capacity cost. This will be charged at €2.097 (€1.847 excluding VAT) per Supply Point Capacity1 kWh - Standing Charge
This is to cover the cost of supply and will be €68.10 (€60.00 excluding VAT) per annum
Please Note: Residential customers who consume in excess of 73,000kWh of gas per annum cannot choose to move to another tariff. The charges outlined above will appear on each bill.
1Supply Point Capacity
A charge is payable in order to move gas through the pipelines. This charge is essentially where Natural Gas Suppliers, such as Bord Gáis Energy, reserve space on the gas pipeline on behalf of their customers for the coming gas year. The amount of space reserved is called Supply Point Capacity (SPC). Each gas point has an individual, site specific SPC. This capacity for Non Daily Metered Customers is an estimation of peak day consumption measured in kWh. The estimation methodology is based on the FAR process and has been approved by the Commission for Energy Regulation. Bord Gáis Networks are responsible for estimating SPC for all customers. For a fuller explanation of SPC please visit www.bordgais.ie/networks.
If you have any queries email us at info@bordgais.ie or call us at 1850 632 632.
Tariff Calculator
To understand which is the most appropriate tariff for you please enter your estimated annual consumption for the coming year and view the annual cost of each of our tariff options below. This will help you in choosing the most appropriate tariff for your consumption. (You can calculate your annual consumption by looking back over your past 6 bills).
How / when do I get my deposit back?
Once your account is closed a final bill will be issued. If it is determined that you have a deposit/ credit owed to you - a refund will be sent either by cheque or if you pay by direct debit we will transfer the credit directly into your bank account. Once a refund is requested - it should take no more than 10 working days for you to receive your refund.
How do I read my meter?
Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please send us a current meter reading. There are 2 types of meters: digital and dial clock.
Digital Meter:
If your meter has direct reading digits, like the diagram below, read the figures as they are shown.
The reading on this meter is 5810. The digits in the red area are not included in the meter reading.
You can now submit a meter reading online and discover why my bill is estimated?
To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.
Dial Clock Meter:
The reading on this meter is 7479.
If your meter displays a series of dials (clocks), like the diagram above, you should ignore the top two dials and use the four small dials at the bottom to read your meter.
When giving your meter reading you should read the dial on the left first and move along to the right.
The position of the pointer on the dial indicates the meter reading.
If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.
To submit your meter reading online you must be a registered user. If you are a registered user please login here. If you are not a registered user, but wish to submit your meter reading online, please register now. To register you will need to have your Bord Gáis Energy natural gas bill to hand.
Bord Gáis Networks meter readers call to read your meter four times a year. The other two times your bill is estimated scientifically. To increase the accuracy of your bills please login to submit a reading.
Why am I paying a standing charge?
The standing charge is a fixed amount per day and it is for the fixed costs associated with providing your gas supply.
How do I change the details on my account/ bill?
If you wish to change your personal details please call Customer Service on 1850 632 632 to change these details and more.
I closed my account but I am still receiving bills
Is the account fully closed?
If so you can contact us to investigate by emailing info@bordgais.ie or by calling our customer care lines on 1850 - 632 632.
I am still being billed for 2 properties?
Is your previous account fully closed?
If so you can contact us to investigate by emailing info@bordgais.ie or by calling our customer care lines on 1850 - 632 632.
Why wasn't I issued with a new account number when I moved property?
Your account number remains specific to your own account. When you move property your account number should move with you.
How do I reduce my gas usage?
We have compiled some tips to help you to get the most from the natural gas you use every day. Please visit our energy efficiency section for more information.
