Help & Questions - Home Gas - Pay As You Go Meter

Mother and daughter relaxing at home

Pay As You Go Meter

What is a Pay As You Go Meter?

A Pay As You Go Meter is a meter where you buy your credit and load it onto you meter prior to using your Gas.


How do I switch to a PAYG meter?

To switch to a PAYG meter, call 611 01 07. If you have an existing credit meter, a fee of €110.68 will apply to change to a PAYG meter. In some instances, free installation will be offered to those in financial difficulty.


Why should I switch to a Pay As You Go Meter?

As well as ensuring you avoid disconnection, switching to a Pay As You Go Meter will mean you do not receive any more gas bills. Instead it allows you to control how much you spend. It's the quick, simple and hassle-free way to manage your gas costs.

Further information can be found in our Pay As You Go Meter section and in the documents below:

Download the Pay As You Go Welcome Pack (PDF - 551KB)
Download the Natural Gas Terms and Conditions (PDF - 183KB)


How do I move from a PAYG meter to a credit meter?

If you already have a PAYG meter and are looking to switch to a credit meter, call 611 01 07. A fee of €199.13 will apply to change to a credit meter.


How do I purchase credit for my Pay As You Go Meter?

To buy credit for your Pay As You Go Meter all you have to do is bring the Gas Card, together with your payment to your nearest Payzone, PostPoint outlet or your nearest Post Office. Keep your receipt for proof of purchase and in case of any dispute. There is a minimum amount of €10 credit and a maximum of €250 credit that you can put on your card

Look for shops with the Payzone sign or visit Payzone or Postpoint.


What about the money I owe?

By switching to a Pay As You Go Meter you are also ensuring you can gradually pay off any outstanding payments on your account. With each top up, a percentage will go towards your outstanding balance with the remainder loaded on to your meter.


What Tariffs are available with the Pay As You Go Meter?

We have two tariffs for customers using Pay As You Go Meters.

The Standard Prepay Tariff is made of up of two elements. There is a daily standing charge and a single unit rate per kWh of gas used.

The Repayment Tariff is for customers who have agreed to repay a debt through their prepayment meter. This tariff will take a percentage of the credit purchased toward the debt and put the balance towards the daily standing charge and unit rate per kWh of gas used. A proportion of the credit purchased will ALWAYS be left for gas.

The Standard Prepay Tariff is the same as our Standard Tariff. You are not charged anything additional for having a Pay As You Go Meter.

See our Tariffs section for a breakdown of charges.

Important: it is advisable to top up your Gas Card during the summer months to ensure the daily standing charge does not build up.


What happens if my credit is low and I can't get to a Payzone outlet?

We understand that there may be situations when you can't get to a Payzone, PostPoint outlet or your nearest Post office. That's why we have €5 of emergency credit on your meter, until you can top-up again. The next time you top-up, we simply take it off the credit.


What if I receive the Natural Gas Allowance?

For customers who receive the Natural Gas Allowance from the Department of Social Protection, you do not need to purchase credit to collect your allowance, just ask for a 'credit update' when you visit a Payzone, PostPoint outlet or your nearest Post Office and you allowance will be put on your Gas Card.


What do all the numbers mean on the digital display on the meter?

00 Purchased Credit: How much money you last put into the meter.

03 For Credit: Last amount given for gas

04 Current time on the meter.

17 Daily amount deducted for Standing Charge that is taken at 2 a.m. each day

23 Gas Allocation Rate: Minimum percentage of credit allocated for normal use.

32 Reference Number: Last 6 characters from Gas Point Registration Number (GPRN).

33 Credit: Last Credit Adjustment applied by us.

34 Credit Used: Amount of credit used in the last seven days.

36 Emergency Credit Debt: Amount of Emergency Credit that has been used but not yet repaid.