Help & Questions - Home Gas - Pay As You Go Meters

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How do I purchase Credit for my Pay As You Go Meter?

To buy credit for your pay as you go meter all you have to do is bring the Gas Card, together with your payment to your nearest Payzone outlet. Keep your receipt for proof of purchase and in case of any dispute. There is a minimum amount of €10 credit and a maximum of €50 credit that you can put on your card.

Look for shops with the Payzone sign or visit www.payzone.ie/outlets. Please check the opening times of the outlets in your area.

What do all the numbers mean on the digital display on the meter?

00 Purchased Credit: How much money you last put into the meter.

01 For General Debt: Last amount of money taken to repay General Debt.

02 For Emergency Credit Debt: Last amount of money taken to repay Emergency Credit used.

03 For Credit: Last amount given for gas

04 Current time on the meter.

17 Daily amount deducted for Standing Charge that is taken at 2 a.m. each day

23 Gas Allocation Rate: Minimum percentage of credit allocated for normal use.

26 Weekly Debt Recovery Amount: Amount of credit assigned to Debt on a weekly basis.

27 Debt: Amount of any outstanding debts owed.

30 Debt Weekly Recovery: Amount of credit taken on a weekly basis to pay for any outstanding debts owed.

31 Debt: Amount of Debt Remaining not including gas.

32 Reference Number: Last 6 characters from Gas Point Registration Number (GPRN).

33 Credit: Last Credit Adjustment applied by us.

34 Credit Used: Amount of credit used in the last seven days.

35 General Debt: Arises from any remaining gas charges after the point when available credit is exhausted.

36 Emergency Credit Debt: Amount of Emergency Credit that has been used but not yet repaid.

I am having issues, what can I do?
  • If your meter shows 'Card Fail 35' when the Prepayment is inserted, check that the surface of your card is clean. Re-insert the card, making sure that the gold coloured chip is facing towards the meter display.
  • If your meter shows 'CARD NOT ACCEPTED' when the Prepayment is inserted, please make sure you are using the most recent Prepayment for your meter.
  • If you are using a replacement Prepayment, any previous cards will not work in the meter.
  • If the above steps do not work, please purchase a replacement card at selected outlets. If the problem persists, please contact us on 1850 632 632.
How do I use my Pay As You Go Meter?
  • Please insert the Gas Card into the meter BEFORE you buy credit for the first time.
  • Leave your Gas Card in the meter for at least 30 seconds until the display no longer shows 'Busy'. Otherwise your card may be damaged.
  • The Gas Card may only be used for the premises for which it was allocated.
  • Only one Gas Card may be in use at any time.
  • Once you have bought credit your Gas Card should be inserted into the meter.
  • When inserting your Gas Card, please make sure that the gold coloured chip on the card faces towards the meter display.
  • To transfer your money to the meters, press the red button. The display will show 'Busy'. The card should only be removed when 'Busy' is no longer displayed, otherwise your card may be damaged.
  • If the valve has previously been closed off (e.g. if the meter has run out of credit) then the meter will ask you to check if your gas appliances are switched off - this is a safety feature.
  • When you are sure the appliances are off, press and hold the red button until the valve opens.

If you have an amount showing on the 'OWED' screen the meter will use some of the inserted credit. The meter display will now tell you how much money you have left for gas.

I seem to have lost my card, what can I do?
  • Replacement cards can only be purchased at a selection of Payzone outlets. Please contact us on 1850 632 632 for a card retailing outlet in your area.
  • Once you have purchased a new card you must insert it into the meter before you buy credit.
  • NOTE: The meter will only accept credit from the card last inserted into the meter before you purchased credit.
What is Emergency Credit and how does it work?
  • Once the credit on the meter reaches a certain level, you may be offered 'Emergency Credit'. This can be borrowed until you can buy some more credit.
  • When you want to use your Emergency Credit, insert your Prepayment into the meter. When the Emergency Credit is offered, you can accept it by pressing the red button. If you use any of the Emergency Credit, you must pay it all back before you can borrow the whole amount again. The amount of Emergency Credit you have used is shown on Screen 36 of your digital display.
I receive a Natural Gas Allowance, how does this work with a Pay As You Go Meter?

If you receive the Natural Gas Allowance from the Department of Social and Family Affairs, you should bring your Prepayment to your nearest Payzone outlet to put the credit amount on your card. You don't need to purchase credit to collect your allowance - ask the assistant to insert your card into the Payzone terminal in the shop and your Natural Gas Allowance will be put on your Prepayment.

What tariffs are available with the Pay As You Go Meter?

We have two tariffs for customers using pay as you go meters.

The Standard Prepay Tariff is made of up of two elements. There is a daily standing charge and a single unit rate per kWh of gas used.

The Repayment Tariff is for customers who have agreed to repay a debt through their prepayment meter. This tariff will take a percentage of the credit purchased toward the debt and put the balance towards the daily standing charge and unit rate per kWh of gas used. A proportion of the credit purchased will ALWAYS be left for gas.

The Standard Prepay Tariff is the same as our Standard Tariff as set out in our Residential Tariff leaflet.