Help & Questions - Small Business - Billing

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Billing

Can you help me understand my bill?

Detailed information to help you better understand your bill can be found on our Small Business - Understanding Your Bill page.

If you can't find what you're looking for please get in touch and we will call you back.


How often will I be billed?

Depending on whether you are a gas or electricity customer and your meter type, you will be billed monthly or bi-monthly. Further information can be found in our Business Homepage.


Can I get a copy of my bill?

If you have an online account you can login and view bills online for the previous 13 months. You can also download and print a copy of these bills for your own records. If you don't have an online account, you can register here..

Alternatively, you can contact our Business Direct Team to request a paper bill. You will need your account name, account number and GPRN/MPRN, which are located at the top of your bill.


How do I check the balance on my account?

If you have an online account you can login and view the amount on the last bill and any transactions since that bill was issued. If you don’t have an online account you can register now.

Alternatively you can contact our Business Direct Team to request the balance on your account. You will need your account name, account number and GPRN/MPRN, which are located at the top of your bill.


How / when do I get my deposit back?

When you close your business account with Bord Gáis Energy, the balance on your account will be reviewed. If you have a credit owed to you (from a security deposit and/or other transactions) this will be refunded to you.


I'm having difficulty in paying bill, what should I do?

If you're having difficulty paying your bill, please contact our Business Direct Team to arrange a payment plan. Otherwise your energy supply may be withdrawn if your account is in arrears.

Payment terms are 14 days from date of bill issue. If a disconnection is issued, you'll need to pay the full amount of arrears, in addition to disconnection/reconnection charges to have your service re-connected.


How can I reduce my energy usage and bills?

To help reduce the cost of your bills why not have a look at our energy saving tips for handy hints on reducing energy usage in your business.


How do I change the details on my bill?

If you wish to change your personal details please contact our Business Direct Team. Please have your account number, account name and GPRN/MPRN available, which are located at the top of your bill.


I closed my account but I am still receiving bills?

Please contact our Business Direct Team to investigate this issue. Please have your account number, account name and GPRN/MPRN available, which are located at the top of your bill.


What is the PSO levy for electricity customers?

The Public Service Obligation levy is set by the Commission for Energy Regulation and is designed to support the national policy objectives of security of energy supply, the use of indigenous fuels (e.g. peat) and of the use renewable energy sources in electricity generation.

The PSO levy you pay depends on the volume of electricity you use. Low volume customers (Maximum import capacity < 30kVA) is €20.73 ex VAT per month.

For large business customers (Maximum import capacity = 30kVA) the levy is charged by kilovolt-ampere and the rate is €3.33 ex VAT per kVA per month.

The current PSO levy rates are applicable from 1st October 2016 to 30th September 2017.


What is the carbon tax for gas customers?

The carbon tax is a Government tax introduced in the 2010 Budget applicable to all CO2 emission sources.
The carbon tax was levied on natural gas customers from the 1st May 2010.

There are some exemptions to the carbon tax;

Fully exempt:

  • Any natural gas which is consumed for the purpose of:
    • Electricity generation (this does not include CHP generation)
    • Chemical reduction
    • Electrolytic or metallurgical processes

Partially exempt:

  • Partial tax relief, where Carbon Tax will be charged at a rate of €0.00054 per kWh, will apply where gas is used:
    • In an installation that is covered by a greenhouse gas emissions permit issued by the Environmental Protection Agency (EPA); and
    • For environmentally friendly heat and power cogeneration, other than micro-cogeneration. This relief applies where it is determined that the cogeneration meets the requirements for high-efficiency cogeneration by a competent authority as designated by the Minister for Finance.