Help & Questions - Small Business - Safety & Supply

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Safety & Supply

What should I do if I smell gas?

  • Don't smoke or use a naked flame.
  • Don't switch anything electrical on or off.
  • Open windows and doors to let the gas disperse.
  • Check your appliances to see if the gas has been left on without being lit.

My appliances are clear but the smell persists...

  • Turn off gas at the meter.
  • Call our 24-hour Emergency Service on 1850 20 50 50.
  • If you can't get through dial 999.

What Is Carbon Monoxide?

Carbon Monoxide (also known as CO) is a poisonous gas which can be given off by any appliance which burns a fossil fuel such as gas, coal or oil. CO can enter your premise if:

  • You have a faulty appliance
  • Your appliance has not been maintained
  • The room is not properly ventilated
  • The chimney or flue is blocked

Carbon Monoxide is colourless, odourless and has no taste.


Do my Gas Appliances need air?

Gas appliances need air to burn safely. With enough air, burning natural gas produces Carbon Dioxide and water in safe amounts. These products are normally taken away by a chimney or flue. However, Carbon Monoxide can be produced if there is too little air, or if the chimney or flue is blocked or obstructed. Look out for the danger signs.


What are the danger signs that my appliance is unsafe?

A number of things may indicate that your appliance is unsafe:

  • Stains, soot or discolouring around a gas fire or at the top of a gas water heater could mean that the flue or chimney is blocked
  • Appliances that burn slowly, badly (floppy flames), or go out
  • Condensation or dampness on surfaces in the room once the appliance is lit
  • A strange smell when the appliance is on

If you are at all worried about a gas appliance, seek help. Don't delay and put yourself or others in danger.


What are the symptoms of Carbon Monoxide poisoning?

Symptoms of Carbon Monoxide poisoning can be similar to those caused by other illnesses such as a cold or flu. But if anyone in your business has any of the following symptoms when using a gas appliance, turn it off and go to your doctor:

  • Unexplained headaches, chest pains or muscular weakness
  • Sickness, diarrhoea or stomach pains
  • Sudden dizziness when standing up
  • General lethargy

Stop using the appliance immediately and do not use it again until it has been checked by a Registered Gas Technician or a qualified Service Engineer.

In case of a Natural Gas Emergency call Gas Networks Ireland 24 hour emergency number 1850 20 50 50.


Is it safe to use an old water heater?

Older water heaters, made before modern safety devices were introduced in 1996, may be unsafe to use due to the risk of Carbon Monoxide production. If you have an older type, over-sink or over-bath gas water heater, it may be unsafe to use. Stop using it immediately and call Gas Networks Ireland on 1850 79 79 79.

We can then arrange for a Bord Gáis Safety Advisor to visit you without charge. This expert advisor will assess your water heater installation and inform you of the safety action required.


How can a Carbon Monoxide alarm help?

Carbon Monoxide alarms are available from all good hardware stores. They are usually installed in rooms containing a gas appliance. More than one may be required to offer full protection. This type of alarm is only useful for a certain length of time, advised by the manufacturer. Never hold on to a Carbon Monoxide alarm after its useful date has expired. A Carbon Monoxide alarm should not be used as a substitute for a smoke alarm.

While Carbon Monoxide alarms may provide an extra measure of warning, they should never be relied on as a substitute for regular inspection and maintenance of your Natural Gas appliances, venting and chimneys.


What other safety precautions should I take?

The following is a checklist of safety precautions you should take:

  • If undertaking alterations to your business which may affect the safety or efficiency of your gas installation, get the advice of a competent Registered Gas Installer.
  • Never block a ventilator which is there to ensure a safe supply of air.
  • Boilers and appliances should be serviced annually to ensure they continue to run safely and efficiently.
  • Use appliances only for the purpose for which they were designed.
  • Never use any gas appliance if you suspect it might be faulty. Have it checked.

How can I ensure the safety of my appliances?

Natural gas appliances should be serviced annually to make sure they are working safely and efficiently. To arrange a service, contact Bord Gáis Energy Servicing on 1850 632 632. If you're concerned that an appliance is not operating safely, or that the gas installation in your premise is not in good condition or unsafe then it is possible to have a safety inspection.

To arrange a service or safety inspection, contact Bord Gáis Energy Servicing on 1850 632 632.


Where can I find a Registered Gas Installer?

If you are looking for an installer to install or upgrade a natural gas central heating system please click here for a full list of Registered Gas Installers. Alternatively please phone Gas Networks Ireland on 1850 200 694.

Please note: Bord Gáis advises that these installations should only be carried out by a Registered Gas Installer ("RGI") in conformance with the relevant Irish Installation Standards (I.S. 813 or I.S. 820). RGI's are not employees of Bord Gáis Energy and carry out business on their own account and accordingly, Bord Gáis accepts no liability whatsoever for any loss, cost, damage or injury of whatever nature or howsoever caused, whether, directly or indirectly, arising out of, or in connection with, any act, activity or omission of any RGI.

Gas fitting is a job for a competent installer. If you have just moved into a new premise or have just had a gas installation to your existing premise, always insist that your builder/developer/installer provides you with a copy of a 'Conformance Declaration' for your gas installation.

This certificate is now a requirement of Irish Safety Standard 813:2002. It is your assurance that the installation has been carried out in compliance with the Irish Safety Standard and is safe to use. You should keep this certificate in a safe place with other documents relating to your premise.


Who do I call if there is an issue with my electricity supply?

Call ESB Networks on 1850 372 757 for connections, alterations or power quality problems or call 1850 372 999 for emergencies or a loss of supply.