My account, billing and payments
Top questions
Sub categories
- How can I reduce my energy usage and save money on bills?
- Why is my bill estimated?
- I've switched, but I haven't received a bill, what should I do?
- Can I change the details on my bill or account?
- How do I add another person to my account?
- How can I check what price plan I am on?
- Will you contact me before my contract is coming to an end?
- How do I check my balance?
- I'm coming to the end of my contract. Can I sign up to a new contract online?
- How can I view my contract end date?
- Suspicious or fraudulent text messages
- Information about our prices, offers and discounts
- What's the best discount available to me?
- How do I verify I am on the correct discount?
- How can I reduce my energy usage and save money on my bills?
- How do day and night rates work?
- How do 24 hour rates work?
- Why am I paying a standing charge?
- How will my natural gas allowance be reflected on my bill?
- Why is my bill higher since I had a new meter fitted?
- How do I use the spend estimation tool on my online account?
- How does the Night Storage Tariff work?
- Understanding my bill
- How often will I be billed?
- What should I do if I do not receive my bill?
- Can I change the details on my bill/account?
- Why does my online account not show the exact date I will receive my next bill?
- My bill is higher than expected
- How can I view and download my bills online?
- How do I get a copy of my bill?
- How do I find out when my next bill is due?
- My gas bill explained
- My electricity bill explained
- Why is my 'Next Bill Between' date showing in the future and I have not yet received this month’s bill?
- What payment options are available to me?
- What should I do if I’m having problems paying my bill?
- Can I change my existing payment option?
- Is there an easy way to find out how much I owe?
- How do I set up a direct debit?
- How can I reduce energy usage and save money on my bills?
- What happens if I miss a payment?
- Will changing my payment option affect my existing plan?
- The payment I made is not reflected on my bill, what can I do?
- How do I set up a scheduled payment?
- How do I cancel a scheduled payment?
- How do I claim a refund if my account is in credit?
- Why is my payment not showing on my online account?
- What is the government electricity credit?
- Who is eligible for the government electricity credit?
- When will I receive the government electricity credit?
- Do I need to sign up or register for the electricity credit?
- Are Pay As You Go customers eligible for the credit?
- How will this affect me if I pay by Level Pay?
- Are gas customers eligible for the credit?
- I’m renting and my name is not on the electricity account, will I still get the credit?
- Will my direct debit be affected by the government credit?
- I have multiple electricity accounts, will I receive more than one credit?
- I've switched supplier, will I receive the government credit?
- What is the Green Energy Plan?
- Who is eligible for the Green Energy Plan?
- How do I sign up for this plan?
- If I sign up to the Green Energy Plan, am I signing up to a new contract?
- I've signed up to this plan, where will I see this referenced on my bill?
- Is the Level Pay option available on green plans?
- I moved to a green energy plan, why are my payments no longer taken monthly on a specified date?
- What is an Electric Vehicle (EV)?
- Do I need an EV charger installed at home beforehand or where can I buy one?
- I’m planning to buy an EV soon, should I wait until I get the EV?
- How often should I charge my EV?
- When should I charge my EV and for how long?
- I own an EV and want my energy to be green sourced. Can I still sign up for EV plan?
- What are the benefits of signing up to an EV plan?
- How much does an EV add to an electricity bill?
- Do I need a smart meter to sign up to an EV plan?
- I have a Pay As You Go meter, can I get an EV plan?
- Do I need an EV to sign up for an EV plan?
- I have my gas supply with another supplier, can I still sign up for an EV plan with Bord Gáis Energy?
- I’m an existing Bord Gáis Energy customer, can I swap my current plan to an EV plan?
- After I have signed up to an EV plan, how can I make sure that it’s working?
- Are there any terms and conditions associated with EV plan?