Natural Gas Codes of Practice

Please use the links below to download a PDF version of the Bord Gáis Energy Natural Gas Codes of Practice in English or Irish.

  • Opens in external windowEnergy Engage PDF (553 KB)
  • Bord Gáis Energy supports the introduction of Energy Engage. This is a voluntary code of practice aimed at helping customers, and in particular those in arrears, and provide them with the appropriate support they need to manage their energy use and costs. The code sets out how suppliers will work with domestic customers, both in arrears and at risk of disconnection. Its aim is to ensure that domestic customers engage with their supplier and disconnection is therefore avoided