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Please ensure that you (referred to as the "User", "you" or "your") read these TERMS AND CONDITIONS OF USE with care as they govern your use of and access to this Web Site (the "Site"). If you do not accept them, please cease use of the Site immediately. TO USERS OF THIS SITE the following provisions apply:
The Site is owned and operated by Bord Gáis (referred to as "Bord Gáis" "we", "us" or "our"), which expression shall also include associated companies including, where the context requires, our third party suppliers and any other person involved with the provision or maintenance of the Site. Users must use the Site and the facilities made available on it only for their intended purposes, and must at all times act in good faith when doing so.
Bord Gáis will try to make the Site available but cannot guarantee that the Site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, service, web site, router or any other internet connected device.
To register your account online you must complete the online registration form. The fields required on this form are account number, name as it appears on your bill, email address and your telephone number. You will then be sent an email with a username and password so that you can log on to Bord Gáis Energy's online service and access your account details. Please note that when you use your username and password you are authorising us to carry out all the instructions you have given us on this site.
We will only allow you to log on and use the online account section of the site using your username and password. You must make sure that nobody else knows your username and password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your username and password, you can change your password immediately through the website or by phoning us on the number below.
To the fullest extent permitted by applicable law, neither the Company nor any of its employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the Company has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.
For your online account to operate you must provide us with a valid and up-to-date e-mail address. Let us know immediately if you change your e-mail address in the "Edit User Details" section. Please note if you edit your email address through your online account your username will also change.
When your account is set up and you are logged in, you can contact us by e-mail by choosing the "Contact us" link, which you can access from most pages of the site. If you would prefer you can also email the web support team directly at email@example.com.
We have the right to discontinue or delete your accounts where you have:
Where possible, we will attempt to contact you by email when we discontinue any accounts. Your gas supply will not be affected and we will continue to send your bills through the post. If we close or delete your online account, you can ask us for a new online account at any time.
If you wish to close your gas or electricity account or change your Gas or Electricity Supply Address for your account if you are moving house, you must call our Customer Contact Centre on 1850 632 632 with a final meter reading and if at all possible, the name of the incoming customer.
Paperless Billing is available to residential customers who have an online account. By choosing to receive the Paperless Billing service (“Paperless Billing”) from BG Energy, the customer agrees that it will only receive its bills online via the BG Energy website and will no longer receive a paper bill in the post.
Gas and Electricity residential customers are eligible for Paperless Billing. Customers must be registered for online account management. Servicing, Industrial and Commercial and pre-payment metered customers cannot apply for Paperless Billing.
In order to register or de-register for Paperless Billing, the customer must log into their online account and turn on/off paperless billing through the ‘Paperless Billing’ section.
You will receive an email to your registered email address notifying you that your bill is ready to view online.
The customer must provide us with an up-to-date email address at all times. If you need to update your email address you can do this at any time simply by clicking on the ‘Edit User Details’ function which can be found on the left hand navigation of your online account management profile at www.bordgaisenergy.ie.
It is the customer’s responsibility to keep its username and password secure at all times.
Paperless billing can be turned on or off at any time simply by clicking on the ‘Paperless Billing’ function which can be found on the left hand navigation of your online account management profile and following the instructions. You must give us seven days' notice, from which date we will cease sending you online bills/statements and will revert back to sending you paper bills/statements through the post.
As a Paperless Billing customer, you are still subject to Bord Gáis Energy’s standard terms and conditions of gas or electricity supply.
By agreeing to Paperless Billing, you are not required to pay your bill online. We will continue to take payment by whatever means you have previously chosen.
If you do not pay your gas or electricity bill, your energy supply will be liable for disconnection.
The Paperless Billing service may be withdrawn or varied at any time by Bord Gais Energy. We will notify you if this is the case. Bord Gáis Energy may suspend any or all of the paperless billing service at any time for such reason as we may consider necessary to allow us to inspect, maintain, renew, repair or revise its website, systems or processes.
We reserve the right to remove you from paperless billing at any time if you do not adhere to the Paperless Billing terms and conditions.
Bord Gáis Eireann ('Bord Gáis Energy') has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our websites.
A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are four different types of cookies used on our websites.
Strictly necessary cookies are essential in order to enable you to navigate around our websites and use its features. Without these cookies, we would be unable to provide certain features.
Here are some examples of how we use these cookies:
Functionality cookies allow our websites to remember choices you have made and help to provide an enhanced, more personal experience on our websites.
Here are some examples of how we use these cookies:
We use performance cookies to help us improve our websites and online services. These cookies gather information about how our sites are used, including which pages visitors go to most often. These cookies are anonymous - they don't collect information that identifies a visitor.
They also allow us to test new pages and evaluate their effectiveness, making sure we deliver the most relevant information to you and helping us to improve your experience on our websites.
Here are some examples of how we use these cookies:
Advertising cookies are used to help us compile web statistics on an advertising campaign. They can also be used to deliver more relevant advertisements. These cookies are anonymous - they don't collect information that identifies a visitor.
Here are some examples of how we use these cookies:
A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at www.youronlinechoices.eu
If you no longer wish to receive cookies, you can always disable cookies through your browser settings; the Help function within your browser should tell you how.
You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In additional, you can delete cookies that have already been set.
Bord Gáis Energy will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
Bord Gáis Energy uses Google Analytics to collect information about how visitors use our websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you fill out a form on our websites requesting information from or providing feedback to Bord Gáis Energy, we ask that you provide, amongst other things, your name, an email address and your postal address. The type of information Bord Gáis Energy collects is clearly set out on the applicable online form on our websites. We require these details to better understand the needs of visitors to our websites. This enables us to provide you with information promptly regarding the products and services which you may request from Bord Gáis Energy from time to time.
The following applies to any information you provide to Bord Gáis Energy:
We will keep your information confidential except where disclosure is required or permitted by law. Generally we will only use your information within Bord Gáis Energy. However, sometimes we use third parties to process your information on our behalf. Bord Gáis Energy requires these third parties to comply with its instructions and we require that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
You have the right to ask for a copy of your personal data. Bord Gáis Energy is entitled to charge a nominal administration fee for this. If you wish to avail of this right, you should submit a written request to: Bord Gáis Energy - Data Protection Officer, P.O. Box 10943, Dublin 1.
In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.
If you would like any of your personal information corrected, if inaccurate, or removed from our files, you can request this to be carried out by emailing us at: firstname.lastname@example.org. Please note, however, that if we delete your personal information it may not be possible for us to fully enable you to access all information regarding our products or services which you may request.
Where applicable, our websites may provide links to other websites. Privacy policies on these websites may differ from that on this website, and we advise that you review the other website's policies before providing personal information. While every care has been taken to ensure the high quality and standard of websites to which we link, Bord Gáis Energy takes no responsibility for the content of those websites and is not responsible for their data protection policies.
Bord Gáis Energy has taken all commercially reasonable steps to ensure the security of your communications with our websites. Information held by our websites is stored on password-protected machines, behind a firewall and not accessible to the general public via the internet. However, the confidentiality and privacy of data passing over the internet or by email cannot be guaranteed.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact: Bord Gáis Energy - Data Protection Officer, P.O. Box 10943, Dublin 1
Bord Gáis Eireann ("Bord Gáis") takes your right to privacy under Data Protection legislation very seriously. Please take a few moments to read the Data Protection Notice below in order that you understand your rights. Bord Gáis has two main businesses - Networks and Energy. The Networks business develops, operates and maintains the natural gas networks and transports gas on behalf of gas shippers and suppliers. The Energy business provides products and services to its customers, primarily the supply of gas and electricity.
Bord Gáis Eireann, members of the Bord Gáis Eireann group and/or agents acting on behalf of Bord Gáis Eireann may wish to contact you by text message, e-mail, post, telephone or in person with information about products or services (relating to gas, electricity or other products and services, including those offered by third parties) which may be of interest to you.
Please follow carefully the instructions below to ensure that your marketing preferences are respected.
Bord Gáis Energy, members of the Bord Gáis Eireann group and/or agents acting on behalf of Bord Gáis Energy may wish to contact you by text message, e-mail, post, telephone or in person with information about products or services (relating to gas, electricity or other products and services, including those offered by third parties) which may be of interest to you. Please follow carefully the instructions below to ensure that your marketing preferences are respected.
When registering your marketing preferences with us, you are responsible for recording your preferences accurately. If you have multiple accounts with Bord Gáis Energy, you must ensure that your preferences are recorded accurately and inform us which accounts you wish to opt-out from.
You can exercise your right of opt-out by either:
completing the opt-out Web Form below:
Bord Gáis Eireann ('Bord Gáis') takes your right to privacy under Data Protection legislation and Electronic Privacy regulations very seriously. Please take a few moments to read the Data Protection Notice and Marketing Notice below in order that you understand your rights.
Bord Gáis has two main businesses - Networks and Energy. The Networks business develops, operates and maintains the natural gas networks and transports gas on behalf of gas shippers and suppliers. The Energy business provides products and services to its customers, primarily the supply of gas and electricity.
In order that Bord Gáis may provide you with an effective service, it is necessary for Bord Gáis to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Bord Gáis may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.
Bord Gáis may disclose your data to third parties who act on behalf of Bord Gáis in connection with the activities referred to above. Such third parties are only permitted to use your data as instructed by Bord Gáis. They are also required to keep your data safe and secure. Bord Gáis may share your data with other members of the Bord Gáis group.
From time to time you may speak to employees of Bord Gáis (or parties acting on its behalf) by telephone. To ensure that Bord Gáis provides a quality service, your telephone conversations may be recorded. Bord Gáis will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis or any other purposes mentioned in this Notice.
You have the right to ask for a copy of your personal data (Bord Gáis is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis - The Data Protection Officer, PO Box 10943, Dublin 1.. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.
Bord Gáis, members of the Bord Gáis group and/or third parties acting on behalf of Bord Gáis may wish to contact you by post, telephone or in person with information about products or services which may be of interest to you. If you do not wish to receive such information, please let us know by writing to us at Bord Gáis Energy Data Protection Opt-Out, PO Box 10310, Freepost F4062, Dublin 1 (stating your name, address and account number) or completing the following form: Data Protection Opt-Out Form