Terms & Privacy

Please ensure that you (referred to as the "User", "you" or "your") read these TERMS AND CONDITIONS OF USE with care as they govern your use of and access to this Web Site (the "Site"). If you do not accept them, please cease use of the Site immediately. TO USERS OF THIS SITE the following provisions apply:

• Introduction

  The Site is owned and operated by Bord Gáis (referred to as "Bord Gáis" "we", "us" or "our"), which expression shall also include associated companies including, where the context requires, our third party suppliers and any other person involved with the provision or maintenance of the Site. Users must use the Site and the facilities made available on it only for their intended purposes, and must at all times act in good faith when doing so.

• Copyright & Limited Licence
  • All content and materials published on the Site are presented solely for your private, personal and non-commercial use. The contents of the Site, including all text, images, brands and trademarks is, unless otherwise specified, protected by national and international intellectual property laws, and is owned by Bord Gáis or its suppliers. Use of the Site does not give a user any ownership in or to any of that content. You are granted a non-exclusive non-transferable limited personal licence to view and download on any single computer one copy of the contents of the Site for your personal, non-commercial, home use. All copyright notices, proprietary notices and disclaimers should also be copied. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so. You acknowledge that you do not acquire any ownership rights by downloading copyright material. All rights not expressly granted by us in these TERMS AND CONDITIONS OF USE are hereby reserved. If you breach any of these TERMS AND CONDITIONS OF USE, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
  • You also understand that Bord Gáis cannot and does not guarantee or warrant that any material available for downloading from the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (inducing anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
• Information
  • In accessing the Site, the User accepts that information messages and electronic mail passing over the Internet may not be free from interference by third parties. Consequently, Bord Gáis cannot guarantee the privacy or confidentiality of any information relating to the User passing over the Internet.
  • Users shall be responsible for the content of all communications to the Site, including its lawfulness, truthfulness and accuracy. Users must ensure that all such communications to the Site, whether by e-mail or otherwise, are free of all viruses, trojan horses, logic bombs, time bombs, worms or any other computer programmes which could prejudice the normal and proper functioning of the Site or which would do anything which if done by the user would be a breach of these TERMS AND CONDITIONS OF USE.
• Online Materials
  • Where content published on the Site is supplied by third parties, you understand that Bord Gáis does not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not accept responsibility for the accuracy or otherwise of such contents (whether published on or offline) and the use of such content. You assume total responsibility and risk for your use of the Site and use of all information contained within it.
  • Those who visit the Site from locations outside of the Republic of Ireland do so on their own initiative and are responsible for compliance with all applicable laws. If use of the Site and/or viewing of it, or use of any material or content on the Site or services are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use the Site and you must exit immediately.
• Availability of the Site

  Bord Gáis will try to make the Site available but cannot guarantee that the Site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, service, web site, router or any other internet connected device.

• General
  • Bord Gáis may alter these TERMS AND CONDITIONS OF USE from time to time and post the new version on the Site, following which all use of the Site will be governed by that version. You must check the terms and conditions on the Site regularly.
  • These TERMS AND CONDITIONS OF USE are governed by Irish law.The courts of Ireland shall have exclusive jurisdiction to hear and determine all disputes, questions and differences arising out of or in connection with these TERMS AND CONDITIONS OF USE, and the parties irrevocably submit to that jurisdiction for that purpose.
  • If any provision or term of these TERMS AND CONDITIONS OF USE shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be severable from the other terms and conditions and shall be deemed to be deleted from them.

  • Please see our Privacy Policy and Disclaimer below:

    • Privacy Policy
    • Disclaimer
  • These TERMS AND CONDITIONS OF USE, our Privacy Policy and Disclaimer constitute the entire agreement between you and Bord Gáis and supersedes all prior written and oral arrangements, understandings, representations, warranties and agreements between Bord Gáis and you.

These terms and conditions are applicable in conjunction with Bord Gáis Energy's Terms and Conditions of Natural Gas & Electricity Supply, Terms and Conditions of our Website, our Website Privacy Policy and our Website Disclaimer. Please make yourself familiar with each of these sets of terms and conditions. If you do not accept any of these terms and conditions please do not proceed to set-up a Bord Gáis Energy Online Account.

1.Getting Access to Your Bord Gáis Energy Online Account

To register your account online you must complete the online registration form. The fields required on this form are account number, name as it appears on your bill, email address and your telephone number. You will then be sent an email with a username and password so that you can log on to Bord Gáis Energy's online service and access your account details. Please note that when you use your username and password you are authorising us to carry out all the instructions you have given us on this site.

2.Security

We will only allow you to log on and use the online account section of the site using your username and password. You must make sure that nobody else knows your username and password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your username and password, you can change your password immediately through the website or by phoning us on the number below.

3.Limitation of Liability

To the fullest extent permitted by applicable law, neither the Company nor any of its employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the Company has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

4.Provision of an Up-to-Date Email Address

For your online account to operate you must provide us with a valid and up-to-date e-mail address. Let us know immediately if you change your e-mail address in the "Edit User Details" section. Please note if you edit your email address through your online account your username will also change.

5.Contacting us about your Online Account

When your account is set up and you are logged in, you can contact us by e-mail by choosing the "Contact us" link, which you can access from most pages of the site. If you would prefer you can also email the web support team directly at helpme@bordgais.ie.

6.If Your Account is Unused, has Lapsed or is Duplicated

We have the right to discontinue or delete your accounts where you have:

• Set up more than one online account (duplicate accounts) for the same supply;
• Not used your accounts for longer than one years (unused or lapsed accounts); or
• An account has been set up with an invalid e-mail address.

Where possible, we will attempt to contact you by email when we discontinue any accounts. Your gas supply will not be affected and we will continue to send your bills through the post. If we close or delete your online account, you can ask us for a new online account at any time.

7.Closing Your Gas or Electricity Account or Changing the Gas or Electricity Supply Address for your Online Account

If you wish to close your gas or electricity account or change your Gas or Electricity Supply Address for your account if you are moving house, you must call our Customer Contact Centre on 1850 632 632 with a final meter reading and if at all possible, the name of the incoming customer.

• Paperless Billing is available to residential customers who have an online account. By choosing to receive the Paperless Billing service (“Paperless Billing”) from BG Energy, the customer agrees that it will only receive its bills online via the BG Energy website and will no longer receive a paper bill in the post.

• Gas and Electricity residential customers are eligible for Paperless Billing. Customers must be registered for online account management. Servicing, Industrial and Commercial and pre-payment metered customers cannot apply for Paperless Billing.

• In order to register or de-register for Paperless Billing, the customer must log into their online account and turn on/off paperless billing through the ‘Paperless Billing’ section.

• You will receive an email to your registered email address notifying you that your bill is ready to view online.

• The customer must provide us with an up-to-date email address at all times. If you need to update your email address you can do this at any time simply by clicking on the ‘Edit User Details’ function which can be found on the left hand navigation of your online account management profile at www.bordgaisenergy.ie.

• It is the customer’s responsibility to keep its username and password secure at all times.

• Paperless billing can be turned on or off at any time simply by clicking on the ‘Paperless Billing’ function which can be found on the left hand navigation of your online account management profile and following the instructions. You must give us seven days' notice, from which date we will cease sending you online bills/statements and will revert back to sending you paper bills/statements through the post.

• As a Paperless Billing customer, you are still subject to Bord Gáis Energy’s standard terms and conditions of gas or electricity supply.

• By agreeing to Paperless Billing, you are not required to pay your bill online. We will continue to take payment by whatever means you have previously chosen.

• If you do not pay your gas or electricity bill, your energy supply will be liable for disconnection.

• The Paperless Billing service may be withdrawn or varied at any time by Bord Gais Energy. We will notify you if this is the case. Bord Gáis Energy may suspend any or all of the paperless billing service at any time for such reason as we may consider necessary to allow us to inspect, maintain, renew, repair or revise its website, systems or processes.

• We reserve the right to remove you from paperless billing at any time if you do not adhere to the Paperless Billing terms and conditions.

Bord Gáis Eireann ('Bord Gáis') has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.bordgaisenergy.ie

Information Generally

This website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on this website. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

Information Relating to You

If you fill out a form on this website requesting information from or providing feedback to Bord Gáis, we ask that you provide, amongst other things, your name, an email address and your postal address. The type of information Bord Gáis collects is clearly set out on the applicable online form on this website. We require these details to better understand the needs of visitors to this website, in order to provide any requested information promptly and unless you request us not to do so so that we can provide you with information regarding the products and services which you may request from Bord Gáis from time to time (together, the "Purposes").

The following applies to any information you provide to Bord Gáis:

• you authorise Bord Gáis to use, store, process and disclose such information to the extent necessary to fulfil the Purposes;
• you will ensure that the information you provide is accurate and complete.
• unless specifically informed otherwise in connection with the Purposes, Bord Gáis will not release any of the information you provide to third parties.

Choice/Opt-out

If you require that your personal information be removed from our files, please email us at: gasinfo@bge.ie. Please note, however, that if we delete your personal information it may not be possible for us to fulfil the Purposes.

Links

This website may provide links to other websites. Privacy policies on these websites may differ from that on this website, and we advise that you review the other website's policies before providing personal information. While every care has been taken to ensure the high quality and standard of websites to which we link, Bord Gáis takes no responsibility for the content of those websites and is not responsible for their data protection policies.

Security

Bord Gáis has taken all commercially reasonable steps to ensure the security of your communications with this website. Information held by this website is stored on password-protected machines, behind a firewall and not accessible to the general public via the internet. However, the confidentiality or privacy of data passing over the internet or by email cannot be guaranteed.

Revisions to Privacy Policy

Bord Gáis may revise this privacy policy from time to time. Changes to this privacy policy will be posted here so you should periodically check this page to review the most recent policy.

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact: Bord Gáis Éireann, Gasworks Road, Cork (Tel. 353 21 4534000).

• Bord Gáis will use reasonable endeavours to ensure that all material and information on this Web Site (the "Site") is accurate, however, all content, materials and information on the Site is provided on an "as is" and "as available" basis and you assume total responsibility and risk for your use of the Site and use of all information contained within it. Bord Gáis makes no representation or warranty of any kind that information is accurate and up to date or complete and further makes no representation or warranty of any kind regarding the reliability, accuracy or suitability for any purpose of any information on the Site. Bord Gáis excludes all express or implied terms, conditions, warranties, representations or undertakings whatsoever in relation to the viewing, use or performance of the Site or any information or service (including support) provided through the Site. You should independently verify any information before relying on it.
• Bord Gáis accepts no liability for loss or damage, including, any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, howsoever caused, even if foreseeable, in circumstances where you suffer or incur loss or damage arising out of or in connection with the viewing, use or performance of the Site or its contents. Bord Gáis accepts no liability for this loss or damage whether due to inaccuracy, error omission or any other cause and whether or not on the part of Bord Gáis or its servants, agents or any other person or entity.
• Bord Gáis makes no representations whatsoever about any other web sites which you may access through the Site or which may link to the Site. When you access any other web site you understand that it is independent from Bord Gáis and that Bord Gáis has no control over the content or availability or privacy practices of that web site. In addition, a link to any other site does not mean that Bord Gáis endorses or accepts any responsibility for the content, or use, of such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource. Any concerns regarding any external link should be directed to its web site administrator or web master. Bord Gáis is not responsible for webcasting or any other form of transmission received from any linked site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
• Bord Gáis advises that gas installations should only be carried out by a Registered Gas Installer ("RGI") in conformance with the relevant Irish Installation Standards (I.S. 813 or I.S. 820). RGI's are not employees of Bord Gáis and carry on business on their own account and accordingly, Bord Gáis accepts no liability whatsoever for any loss, cost, damage or injury of whatever nature or howsoever caused, whether, directly or indirectly, arising out of, or in connection with, any act, activity or omission of any RGI.
• Bord Gáis will try to make the Site available but cannot guarantee that the Site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, service, web site, router or any other internet connected device.
• The limitations and exclusions set out above only apply to the extent permitted by applicable law.

Bord Gáis Eireann ("Bord Gáis") takes your right to privacy under Data Protection legislation very seriously. Please take a few moments to read the Data Protection Notice below in order that you understand your rights. Bord Gáis has two main businesses - Networks and Energy. The Networks business develops, operates and maintains the natural gas networks and transports gas on behalf of gas shippers and suppliers. The Energy business provides products and services to its customers, primarily the supply of gas and electricity.

Data Protection Notice

• In order that Bord Gáis Eireann may provide you with an effective service, it is necessary for Bord Gáis Eireann to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including, for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Bord Gáis Eireann may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.
• Bord Gáis Eireann may disclose your data to other members of the Bord Gáis Eireann group and agents who act on behalf of Bord Gáis Eireann in connection with the activities referred to above. Such  agents are only permitted to use your data as instructed by Bord Gáis Eireann. They are also required to keep your data safe and secure .
• From time to time you may speak to employees of Bord Gáis Eireann (or agents acting on its behalf) by telephone. To ensure that Bord Gáis Eireann provides a quality service, your telephone conversations may be recorded. Bord Gáis Eireann will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis Eireann or any other purposes mentioned in this Notice.
• You have the right to ask for a copy of your personal data (Bord Gáis Eireann is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis – Data Protection Officer, P.O. Box 51, Gasworks Road, Cork. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.

Marketing

Bord Gáis Eireann, members of the Bord Gáis Eireann group and/or  agents acting on behalf of Bord Gáis Eireann may wish to contact you by text message, e-mail, post, telephone or in person with information about products or services (relating to gas, electricity or other products and services, including those offered by third parties) which may be of interest to you.

Please follow carefully the instructions below to ensure that your marketing preferences are respected.

• If you do not wish to be contacted by e-mail or text message with information about Bord Gais Eireann products and services which relate to the supply of natural gas or electricity, please exercise your right of opt-out as described below.
• If you do not wish to be contacted by post, telephone or in person with information about Bord Gáis Eireann products or services, including those which may not relate to the supply of natural gas, please exercise your right of opt-out as described below.

How to exercise your right of opt-out

You can exercise your right of opt-out by either:

• writing to us at: Bord Gáis Energy
  
  Data Protection Opt-Out
  PO Box 10310
  Freepost F4062
  Dublin 1
  OR

• completing the opt-out Web Form below:

  Please enable JavaScript in order to complete the opt-out Web Form

  Fields marked with * are required.
  Name: *
  Address: *
  Your Email: *
  Mobile Telephone: *	083 085 086 087 089
  Account Number: *

Data Protection Notice for SME Customers

Bord Gáis Eireann ('Bord Gáis') takes your right to privacy under Data Protection legislation and Electronic Privacy regulations very seriously. Please take a few moments to read the Data Protection Notice and Marketing Notice below in order that you understand your rights.

Bord Gáis has two main businesses - Networks and Energy. The Networks business develops, operates and maintains the natural gas networks and transports gas on behalf of gas shippers and suppliers. The Energy business provides products and services to its customers, primarily the supply of gas and electricity.

Data Protection Notice (applies to individuals only)

In order that Bord Gáis may provide you with an effective service, it is necessary for Bord Gáis to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Bord Gáis may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.

Bord Gáis may disclose your data to third parties who act on behalf of Bord Gáis in connection with the activities referred to above. Such third parties are only permitted to use your data as instructed by Bord Gáis. They are also required to keep your data safe and secure. Bord Gáis may share your data with other members of the Bord Gáis group.

From time to time you may speak to employees of Bord Gáis (or parties acting on its behalf) by telephone. To ensure that Bord Gáis provides a quality service, your telephone conversations may be recorded. Bord Gáis will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis or any other purposes mentioned in this Notice.

You have the right to ask for a copy of your personal data (Bord Gáis is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis - Data Protection Officer, P.O. Box 51, Gasworks Road, Cork. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.

Marketing Notice (applies to all customers)

Bord Gáis, members of the Bord Gáis group and/or third parties acting on behalf of Bord Gáis may wish to contact you by post, telephone or in person with information about products or services which may be of interest to you. If you do not wish to receive such information, please let us know by writing to us at Bord Gáis Energy Data Protection Opt-Out, PO Box 10310, Freepost F4062, Dublin 1 (stating your name, address and account number) or completing the following form: Data Protection Opt-Out Form