The global spread of the Coronavirus (COVID19) is affecting each and every one of us in how we live and work in our daily lives.
We understand that businesses in Ireland are now facing challenges that we never thought possible in our lifetime. As your business adapts to this new environment, we want to assure you that we’re still doing all we can to help. We will continue to maintain the best possible service for you and your business through this difficult time.
COVID-19 Supply Suspension Scheme
The COVID-19 Supply Suspension Scheme is part of the Commission for Regulation of Utilities’ (CRU) response to the unique and extraordinary circumstances presented by COVID-19. The scheme aims to help Small and Medium sized Enterprises (SMEs) in managing the costs associated with their energy supply when temporarily closed as a result of COVID-19 restrictions.
At Bord Gáis Energy we understand that businesses are facing many challenges and we want to help all customers that are eligible avail of this Scheme. As your energy supplier, we are responsible for submitting your completed application to the respective network companies (ESBN and GNI) who will process your application and include you in the Scheme. Once the relevant network company confirms to us that your site has been included in the Scheme, we will contact you to let you know.
The Scheme will run from 1st May - 31st July 2020. During this time you will remain a Bord Gáis Energy customer but once you avail of the scheme you will have no energy or network charges billed for the duration that the Scheme is in place*. If you have any questions please call your Key Account Manager who would be happy to help talk you through the benefits of the scheme and how to apply or contact us at firstname.lastname@example.org
*Supply Suspension arrangements vary for electricity Quarter Hourly (QH) customers- where consumption is recorded energy and variable network charges will apply. See the business help section for more information.Apply here
If you have any questions about the COVID-19 Supply Suspension Scheme you can learn more by visiting help and questions.Learn more
We’re here to help
If you are worried about meeting your energy repayments, please call us on 01 611 01 92. We can offer you flexible payment options and help find a solution.
Throughout this time there will be no threat of disruption to energy supply in the event of non-payment.
If your energy bill has been sent to your business premise and you are unable to access it, we would encourage you to register and use our online account management tool where you’ll find your most up to date bill.
We understand this is an extraordinary, challenging and uncertain time for business owners, but we'll continue to be here to help. Feel free to call us if you have any queries.
Take care of yourself, your family and friends.
The Bord Gáis Energy Business Support Team