Search results for “covid”

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Will the exercise of my data protection rights be disrupted due to COVID- 19?
No, the exercise of your rights should not be disrupted as a result of COVID-19. For more information about your data protection rights, click...

Will I be penalised if I break my payment plan due to Covid-19?
We appreciate that these are difficult and uncertain times. If you are having difficulties meeting your payment plan, please contact us on 01 611 01...

What happens if I want to opt out of the scheme?
Please get in touch if you no longer wish to be partake in the scheme, we are here to help. You can request to opt out of the scheme if; Due to a change in...

What is the supply suspension scheme and does it apply to my business?
The Covid-19 Supply Suspension Scheme is part of the Commission for Regulation of Utilities’ (CRU) response to the unique and extraordinary circumstances...

Where can I get more information on the supply suspension scheme?
The Covid-19 Supply Suspension Scheme is part of the Commission for Regulation of Utilities’ (CRU) response to the unique and extraordinary circumstances...

My business is currently closed due to Covid-19 and my bills are going to this address, what should I do?
If your energy bill has been sent to your business premise and you are unable to access it, we would encourage you to register and use our online account...

My business is currently closed due to Covid-19, will I be at risk of disconnection if I cannot pay my bill?
If you are worried about meeting your energy repayments, please call us on 01 611 01 92. We can offer you flexible payment options and help find a solution....

Will a meter reader still call to read my meter? If my meter is located inside, am I obliged to let them in?
As of 20 March 2020, Gas Networks Ireland and ESB Networks have suspended meter reading where the customer’s meter is indoors until further notice. If this...

If a smell of gas from my business’ meter is reported to me during this time, what should I do?
For all gas related emergencies please call Gas Networks Ireland immediately on 1850 20 50...

If the carbon monoxide alarm is going off in my business, what should I do?
For all gas related emergencies please call Gas Networks Ireland immediately on 1850 20 50...

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