Contact Us - Home Electricity Customers

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Get in touch!
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Would you like to Submit a Query, request a Call Me Back or answer our Questionnaire?

Submit a Query

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Phone: *
Email: *
Surname: *
If applicable, please fill in the following:
Account number:
Meter reading:
Please select a topic which relates to your query:
Query Topic: *
 
Your comments/questions: *
 

Call me back

Bord Gáis Energy endeavours to provide a high quality service for all our customers. Should you have any queries or comments please fill in the information below and we will call you back at your convenience to respond to your request.

Fields marked with * are required.
Name: *
Address: *
 
Account number:
Your comments/questions: *
 
Surname: *
Email: *
Phone Numbers:
Home Number:
Work Number:
Mobile Number:
When and where to contact:
Best Date To Call:
Please Choose:

Questionnaire

Your Experience of Bord Gáis Energy

From your previous experience of dealing with Bord Gáis Energy, how would you rate us on the following aspects:

Bad Poor Average Good Excellent
The efficiency of Bord Gáis Energy:
The ease of doing business by telephone:
The ease of doing business in person:
The ease of doing business by email or mail:
The accuracy of estimated bills:
The clarity of your bill:
Range of payment methods:
Quality of service work:
The ease of arranging an appointment that suited you:
Punctuality of the Service Engineer:
Satisfaction with the quality of complaint handling:
Overall satisfaction level with the sales and installation of your central heating system:
Overall satisfaction with becoming a customer:
Please use the space below for any comments you may have on any aspect of Bord Gáis Energy's Customer Service.
 

Please supply your name, email address and gas address below.
Note: Filling in this information is optional, but if you require a response to your query, you must supply it.

Name:
Email:
Address:
 
Surname: *
 

If you can't find the answer to your query online you can call our customer service team on the numbers below. Our lines are
open Monday-Friday 8am-8pm and Saturday 9am-5.30pm. Bord Gáis Energy endeavours to provide a high quality service
for all our customers. In order to maintain the highest level of service we may record and monitor telephone calls.

Calling us on 01?

Most of our customers have free calls to land lines in their phone packages and can call our customer service team on
01 611 01 01 but you can also call us on 1850 632 632 (where the charge is per call, depending on your provider).

Contact Us

Please ensure that you have your account number ready when you call us. We can only discuss account information
with the account holder
Customer service 01 611 01 01 or 1850 632 632
Sales 01 611 01 51
Moving home 01 611 01 60
Fax 01 611 01 02
Minicom (for hearing impaired customers with Minicom equipment) 1850 630 630
Email elecinfo@bordgais.ie
Postal address Customer service
Residential electricity
Bord Gáis Energy
PO Box 10943, Dublin 2
Submit a Meter Reading Click here
Emergencies
For emergency calls related to supply failures, breakdowns and damage
to networks please call ESB Networks.

1850 372 999 (24 hours).
Connections
For calls relating to new network connections, increased connection capacity, meter
relocation, alterations to lines or cables, voltage problems or power quality please call ESB Networks.

1850 37 27 57

24 hour Automated Telephone Service

We offer a 24 hour automated telephone service for bill enquiries, payments and meter readings in five languages:
English, Irish, Polish, Russian and Mandarin Chinese.
For 24 hour English and Irish language service call our customer service team. For the 24 hour Polish, Russian and
Mandarin Chinese language service call 01 611 01 04
This service allows you to:
  • Pay your bill using a Laser or credit card.
  • Access account, payment and billing details.
  • Submit meter readings.

Customers with Special Needs

We recognise that some of our customers may have special requirements. If you have any special requirements please
contact our Customer service team who will be happy to assist you.

Bord Gáis Energy Limited is a registered company in Ireland. Our company registration number is 463078 and our registered office is One Warrington Place Dublin 2.