Level Pay is a payment method that helps smooth your electricity costs across the year.
You'll pay a monthly amount based on your previous year's electricity usage and pay by Direct Debit. It's that simple.
We take the electricity usage of your home over the last 12 months and apply our current prices to calculate an annual bill. We then divide by 12 to create a monthly payment amount which is paid by Direct Debit.
If you're not sure how much electricity you use every year, don't worry – we'll help you estimate it just by answering a few short questions about your home when you sign up.
New customers can select Level Pay as part of their plan when they sign up.
Existing customers can call us on 1850 632 632 to set up Level Pay.
No, there is no additional charge for choosing Electricity Level Pay. In fact, electricity customers who sign up to Level Pay get a 2% discount.
It's available to everyone onour standard price plan, just make sure you're signed up to Direct Debit to activate it.
Yes. Whether its payday or some other time, you choose your monthly payment date that suits you.
We carry out regular reviews because we know your usage can change, so it may be necessary to change your monthly amounts.
If your monthly Direct Debit amount changes, we'll let you know with a text message and the updated amount will appear on your next bill.
Yes, you'll still receive a bill as normal every two months online or in the post. We'll continue to send you your bill so that you can see how much electricity you have used, what it costs, the balance on your account and what your next payments are.
Annually we review what you've paid and used over the last twelve months to make sure there has been no over or under payment.
Following this annual review, if there's a balance of less that €120, it will be carried over into the next year and used to adjust the monthly payment amount for the next year.
If you've in excess of €120 credit, this can be refunded, however if there's a debt, we will need to recover this outstanding amount.
Following an annual review, if there's a balance of less that €120, it will be carried over into the next year and used to adjust the monthly payment amount for the next year.
If you've in excess of €120 credit, this can be refunded if you contact us to request a refund. We just need to ensure we have an actual meter reading.
Please note that if there is a debt on your account then we will need to recover this outstanding amount.
Call our customer care team on 1850 632 632 if you have anything you want to ask us about Level Pay. Make sure you have your bill to hand as we'll need your account number and MPRN number to deal with your query.