Help & Questions - Home Gas - Joining Bord Gáis Energy

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Joining Bord Gáis Energy

Why should I join Bord Gáis Energy?

We are a leading provider of gas and electricity. We are committed to keeping our customers’ needs in mind and we think ahead to develop energy products and services to help make your life better. We also have a rewards club which where we give our valued customers access to unique rewards.

What do I need to join?

If there is no meter at the property we will arrange to fit a meter on your behalf through Gas Networks Ireland. You will need a declaration of conformance from a Registered Gas Installer before the meter can be fitted. Your installer must also confirm that all the internal pipe work is in order before the meter can be fitted.

Once you have made arrangements with your Registered Gas Installer we will need the following information:

  • Your name, address and GPRN
  • Your installer RGI code
  • Your old address

To join Bord Gáis Energy, sign up here

If there is a meter at your property we will need the following information:

  • Your name and new address
  • Your old address
  • Your meter reading

To join Bord Gáis Energy, sign up here

If the meter is locked you will need to contact us to arrange an appointment to have the meter unlocked.


What do I do if I am moving into a property with no gas supply?

You must contact Gas Networks Ireland to arrange a gas supply to your property. For more information please visit the Gas Networks Ireland website, phone 1850 200 694 or email networksinfo@gasnetworks.ie.


What areas is natural gas available in?

Natural gas is available in many counties throughout Ireland. If you would like to see if natural gas is available in your area please visit the Gas Networks Ireland website.


Do I need to pay a security deposit to open an account?

Some customers may have to provide a security deposit depending on their tenancy status and credit history. To find out more please refer to the table below;

If you are a: Security Deposit Required:
Tenant signing up for the first time and paying by Direct Debit? A deposit of €200 is required
Tenant signing up for the first time but not paying by Direct Debit? A deposit of €300 is required
Tenant signing up for another product but has been with Bord Gáis Energy > 14 months, with good credit history No deposit is required
Homeowner signing up and paying by Direct Debit? No deposit is required
Homeowner signing up and not paying by Direct Debit? A deposit of €300 is required
Level Pay payment method No deposit is required but direct debit is mandatory.

All security deposits are to be paid within 14 days of sign up otherwise supply will be at risk.

Cash Deposits will be repaid when you close your account provided you have paid all sums due OR provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest. Our payment terms are payment within 14 days – date as shown on the bill.


Can you help me if I have special requirements?

Bord Gáis Energy has a confidential special service register for residential customers who would prefer to have some of our services adapted to suit their special needs. Further information on the services available can be found in our Special Services section.


I currently receive a Natural Gas Allowance, will I still receive this?

You will still be entitled to your free gas allowance. Once you notify the Department of Social Protection they will contact us on your behalf and we will apply the allowance to your gas bill.


How do I cancel my application to switch?

If you applied within the last 14 days you have the right to cancel your contract here. We will confirm that your contract has been cancelled in writing. If you applied to switch to us more than 14 days ago, you will need to contact us on 185 632 632 and request your account be closed.