Help & Questions - Home Gas - Managing Your Account Online

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Managing Your Account Online

Why should I register for online account management?

    Registering for online account management provides you with control of your Bord Gáis Energy gas account. Once registered, the following features are among those available to you 24 hours a day, 7 days a week;

  • Viewing bills and transactions - Online account management allows you to view your bills online from the first bill after registration and all subsequent bills up to two years. As well as viewing bills online we also provide the option to download, save and print a pdf version. You can also view all transactions that have occurred since your last bill was issued, providing you with greater management of your bills and expenses.
  • Paying bills - You can securely pay your bill online with a Visa, MasterCard, Laser or Visa Debit Card at a time that is convenient to you.
  • View the date of your next bill - Your online account provides you with an estimated date you can expect your next bill, helping you manage your bills and expenses.
  • Paperless billing - With paperless billing you will receive an email when your bill is available to view online. You also have the knowledge you are contributing to a better environment and reduce the amount of paper in your post box!
  • Direct Debit - You can sign up for Direct Debit through your online account, taking the hassle out of paying your gas bill every two months.
  • Submit a meter reading - With an online gas account you can submit meter reads at a time that is convenient to you. Submitting frequent meter reads also helps improve the accuracy of your bills.
  • Add multiple accounts - If you have a number of gas accounts, you can have access them in the one place through a single login.
  • Booking a boiler service - Online account management allows you to conveniently book a service for your boiler on a date that suits you.
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How do I register for online account management?

Registering for online account management is quick and easy. Once you have the following details you can register here.

  • Account Number - This is located on the top right hand corner of your bill. It is ten characters long. If it begins with zero please ensure you include this when entering your account number.
  • MPRN/GPRN - This is located on the top right hand corner of your bill just below the account number. The MPRN is eleven digits and the GPRN is 7 digits long. If it begins with zero please ensure you include this when entering your MPRN/GPRN.
  • Last 4 digits of your phone number - This is the last 4 digits of any phone number that you have provided for your account.
  • Display name - This is the name that we will use to communicate with you once you're registered. For example: 'Hi Joe'.
  • Email address - Your login details will be sent to this email address and it will be used for all electronic communication.

When the registration is complete, you will receive a confirmation email with a link for you to set your password. It's really important that you complete this step and log into your online account as the link expires for security purposes.

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I am unable to register – what can I do?

If you are unable to register your account, please review all the information inputted on the registration form making sure the account number and account name are exactly as they are on your bill.

If you have reviewed these and still cannot register, please email helpme@bordgais.ie quoting your account number, account name and GPRN and we will help you register your account.

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How do I pay my bills online?

Paying your bills through your online account is a convenient and secure payment method. Once you login to your online account, select 'Pay Bill' from the menu on the left hand side.

  • Enter the payment amount you wish to make and press submit. You will now be redirected to Realex Payments, who operate a secure payment service on behalf of Bord Gáis Energy.
  • You can pay online using a Visa, MasterCard, Laser or Visa Debit Card. Complete all the payment details and be patient while this secure connection loads in your browser. You will receive confirmation on-screen to let you know your payment has been successful.

Please note that payments will take 3 working days to process. If you encounter any problems when paying your bill, please email helpme@bordgais.ie quoting your account number, account name and GPRN.

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How does paperless billing work?

If you turn on paperless billing, we will no longer send your bill in the post. Instead of sending you a paper bill we will send you an email notification to let you know that your bill is available to view online. You can download, save and print it if required.

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Can I manage multiple accounts with paperless billing?

Yes you can manage multiple accounts with paperless billing. If you have multiple accounts you can select the relevant account from the 'Choose Account' section and then select 'Paperless Billing' from the menu. You can turn paperless billing on for one account and off for another account depending on your preferences.

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Are my payment options the same if I am receiving paperless billing?

Your payment options stay the same. You will still have all our great payment options when you choose paperless billing, including Direct Debit and online payment - it's up to you.

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Can I access my gas and electricity accounts through one online account?

Unfortunately we don't currently provide dual-fuel logins to access your gas and electricity in one online account. However it is a solution we are hoping to implement in the future.

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How does online Direct Debit work?

Once you sign up for Direct Debit, your payment is deducted from your bank account approximately 14 days after your bill is issued. To sign up for Direct Debit online, login to your online account and select 'Online Direct Debit' from the menu on the left hand side and complete all the relevant fields. Once you're signed up your total bill amount is debited directly from your bank account, so you don't have to worry about paying on time.

If you haven't already signed up for an online account register now.

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Can I update my details online?

Yes you can update your email and phone number online by logging into your online account and selecting 'Edit User Details' from the menu on the left hand side.

If you need to change any other details such as the name on your account or the supply address, please contact our customer care team on 01 611 01 09 quoting your account number, account name and GPRN.

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Are my online details secure?

Yes, all your personal details will be securely held within your online account.

We use secure-server software which encrypts all your personal information, including your bank account details or Credit/Debit card number depending on which payment channel you use.

The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet. This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol.

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