Help & Questions - Small Business - Complaints

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Complaints

How do I register a complaint?

You can register your complaint with us in the following ways:


Where can I find further information on your codes of practice and customer charter?

Our codes of practice and our customer charter can be found in our publications section. If you would like us to send you a copy of any of these publications please contact our Business Direct Team.


I'm not happy with the way my complaint was resolved, what can I do?

We always aim to resolve customer complaints quickly and efficiently. However, if you've been through our full complaints procedure and you feel your complaint still hasn't been resolved, you can escalate to the Commission for Energy Regulation, which has responsibility for overseeing the regulation of Ireland's electricity and gas sectors.

Contact details are as follows:

Tel: 1890 404 404
Email: customercare@cer.ie