Help & Questions - Small Business - Payments

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What are my payment options?

  1. Direct Debit
    Payment is by Direct Debit unless you've agreed an alternative method with us.
  2. Online
    If you register for online account management. you can securely pay your bill online at a time that is convenient to you. Alternatively, you can also use our Pay Now option which allows you to make a payment without registering for online account management.

I am having difficulty in paying my bill, what should I do?

If you're having difficulty paying your bill, please contact our Business Direct Team to arrange a payment plan. Otherwise your energy supply may be withdrawn if your account is in arrears.

Payment terms are 14 days from date of bill issue. If a disconnection is issued, you'll need to pay the full amount of arrears, in addition to disconnection/reconnection charges to have your service re-connected.

How do I check a payment has been applied to my account?

If you have an online account you can check your payments online. Login to your online account and select 'View Transactions' to view all payments transactions made since your last bill was issued.

If you don't have an online account, contact our Business Direct Team to check if a payment has been applied to your account. Please have your account number, account name and GPRN/MPRN available, which are located at the top of your bill. You should also have the following details available:

  • Date of payment
  • Amount paid
  • Method of payment
  • Any other information that may be of help e.g. receipt number

In some instances you may be required to provide a copy of the receipt.