Search results for “mobile app”

Troubleshooting online account issues
If you're having issues signing in to your online account Make sure you're using the correct email address and password. If you've forgotten your password,...

How do I download the app?
To download our My Bord Gáis Energy mobile app, go to the Apple App Store or the Google Play store and follow the steps to download. Get it for your iOS...

How do I submit a reading?
Submitting meter readings will ensure accuracy of your bills and can help save you money. There are a few easy ways to submit a meter reading. If you're unsure...

Do I need to sign up or register for the electricity credit?
No, customers don’t need to sign up, register or contact us to receive the electricity credit. Customers with an online account will be able to see the payment...

What browsers and devices does the online account work on?
It's important to keep your internet browser and software up-to-date to stay safe and secure, to get the best browsing experience and to avail of new product...

What is the government electricity credit?
A scheme was approved by the government to credit all eligible residential electricity customers with €450, in three €150 (incl. VAT) instalments. This applies...

How do I register for an online account?
Registering for an online account is quick and easy. Once you have the below details, you can register here. Account number This is a 10-digit number located...

When do additional charges apply?
Payment for the repair of the gas boiler covers the first 30 minutes. Additional labour will be charged in 15-minute units at €25 per unit. The cost of...

Troubleshooting app issues
App not working as expected? If you encounter any issues using the app, follow the below steps: First ensure you're using the most up-to-date version of the...

Are Pay As You Go customers eligible for the credit?
Yes, Pay As You Go electricity customers are eligible for the government credit. If you're a PAYG customer, we’ll send you an SMS when your credit is...