Search results for “mobile app”

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What browsers and devices does the online account / rewards work on?
It's really important to keep up to date with your browsers and software to stay safe and secure, to get the best browsing experience and avail of new product...

How do I download the app?
To download our My Bord Gáis Energy mobile app, go to the Apple App Store or the Google Play store and follow the steps to download. Get it for your iOS...

Why should I download the new My Bord Gáis Energy app?
We've released a new mobile app for our customers. Our new app has a fresh new design, Touch ID and Face ID for ease of access, and technical updates for...

How do I submit a reading?
Submitting meter readings will ensure accuracy of your bills and can help save you money. There are a few easy ways to submit a meter reading online which we...

Refunds
How do I claim a refund if my account is in credit? If I have a credit balance on my final bill, will I receive a refund? How do I claim a refund if my...

How do I cancel my application to switch?
If you applied to switch your gas or electricity to us and now wish to cancel, please follow these steps: I applied to switch within the last 14 days: Please...

When do additional charges apply?
Payment for the repair of the gas boiler covers the first 30 minutes. Additional time spent fault finding, carrying out the boiler repair, and/or replacing...

What operating systems does the app work on?
The My Bord Gáis Energy app will work on Apple devices running iOS 11 or higher, and on Android devices running Android 6.0 or...

How do I make a payment on the app?
Sign in and select the account that you wish to make a payment on. Go to the 'Payments' tab. From here, you can choose to make a card payment or set...

What are the danger signs my appliances are unsafe?
A number of things may indicate that your appliance is unsafe: Stains, soot or discolouring around a gas fire or at the top of a gas water heater could mean...

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