Search results for “mobile app”

Troubleshooting online account issues
If you're having issues signing in to your online account Make sure you're using the correct email address and password. If you've forgotten your password,...

What browsers and devices does the online account work on?
It's important to keep up to date with your browsers and software to stay safe and secure, to get the best browsing experience and avail of new product...

How do I download the app?
To download our My Bord Gáis Energy mobile app, go to the Apple App Store or the Google Play store and follow the steps to download. Get it for your iOS...

Why should I download the new My Bord Gáis Energy app?
We've released a new mobile app for our customers. Our new app has a fresh new design, Touch ID and Face ID for ease of access, and technical updates for...

How do I submit a reading?
Submitting meter readings will ensure accuracy of your bills and can help save you money. There are a few easy ways to submit a meter reading. If you're unsure...

Will Bord Gáis Energy be notifying customers that the electricity payment has been applied to their account?
We're automatically applying the credit to all residential customer's electricity accounts, so you don't need to do anything. Customers with an online account...

Are Pay As You Go customers eligible for the credit?
Yes, Pay As You Go electricity customers are eligible for the €200 government credit. If you're a PAYG customer, we’ll send you an SMS when your credit is...

When will I receive the government electricity credit?
A scheme has been approved by the government to credit all residential electricity customers with €600, in three €200 (incl. VAT) instalments. The credits were...

Do I need to sign up or register for the electricity credit?
No, residential customers don’t need to sign up, register or contact us to receive the electricity credit. We’ll automatically apply the credit to your...

What is the government electricity credit?
A scheme has been approved by the government to credit all residential electricity customers with €600, in three €200 (incl. VAT) instalments. This applies to...