Search results for “mobile app”

What browsers and devices does the online account work on?
It's important to keep your internet browser and software up-to-date to stay safe and secure, to get the best browsing experience and to avail of new product...

Troubleshooting online account issues
If you're having issues signing in to your online account Make sure you're using the correct email address and password. If you've forgotten your password,...

How do I submit a reading?
Submitting meter readings will ensure accuracy of your bills and can help save you money. There are a few easy ways to submit a meter reading. If you're unsure...

How do I download the app?
To download our My Bord Gáis Energy mobile app, go to the Apple App Store or the Google Play store and follow the steps to download. Get it for your iOS...

How do I register for an online account?
Registering for an online account is quick and easy. Once you have the below details, you can register here. Account number This is a 10-digit number located...

How do I cancel my application to switch?
Under the Consumer Rights Act 2022, you can cancel your contract within 14 days from the date you agreed to this contract if you signed up via a website or...

Can I apply for a solar electricity grant?
The Sustainable Energy Authority Ireland (SEAI) provides grants for homeowners who wish to install solar panels. All homeowners, including private landlords,...

Can I reschedule or cancel my heat pump appointment?
You can reschedule or cancel appointments without charge up to 24 hours before the booking time. If you cancel less than 24 hours in advance, we may charge a...

When do additional charges apply?
Payment for the repair of the gas boiler covers the first 30 minutes. Additional time spent fault finding, carrying out the boiler repair, and/or replacing...

How do I make a payment on the app?
Sign in and select the account that you wish to make a payment on. Go to the 'Payments' tab. From here, you can: Make a card payment Set up a scheduled...