Smart Meters

What are Smart Meters and why is my existing meter being replaced?                   

When fully operational, smart meters have the potential to bring benefits to the consumer, the environment and the economy. With Smart meters, there will be a reduced need for estimated bills. Should you choose, you will be able to access more information about your consumption and opt for new types of tariff.  Accurate information about energy usage across the day provides you with the potential to manage your bills with greater accuracy.

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Who will carry out the replacement work?   

The meter replacement will be carried out by ESB Networks or a company working on behalf of ESB Networks. ESB Networks will deal with any installation issues should they arise.          

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When will the replacement programme be completed?

At this point ESB Networks have said, that starting in the autumn of 2019, they plan to replace 250,000 meters between autumn 2019 and the end of 2020 and a further 500,000 meters every year from 2021 to 2024.

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When will I get a smart meter?

ESB Networks will commence the replacement programme in autumn 2019 and will continue until the end of 2024 for certain meter types. Work will be carried out on an area by area basis and a detailed rollout plan is currently being developed by ESB Networks. ESB Networks have said that they will give everyone plenty of notice about when they are coming to your area to replace meters.

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Can I request an early meter upgrade?

While the initial focus will be on the oldest meters, it is intended to include an option for customers to apply for a prioritised installation of a smart meter. We will update you when further information becomes available from ESB Networks.

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Do I have to pay for the new meter?

There will be no upfront charge to have a smart meter installed. Like other meter upgrades, the cost of the meter will be recouped over time in charges paid for use of the electricity network infrastructure.

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What happens next?

ESB Networks will be in contact when they reach your area, to notify you when your meter will be replaced. This contact will also say whether you need to be present during the replacement (e.g. if your meter is indoors). 

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Will this make any difference to my bill? 

You will continue on your current tariff and be billed in the way you are used to, after installation of your new smart meter. 

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Is there anything I have to do?

You do not have to do anything but should you wish to avail of smart services at a later date, your new meter will allow you to make decisions as these services become available. 

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Who should I contact if I have further queries on the Smart Meter Replacement Programme?

You should contact ESB Networks Smart Metering support line on 1800 928 123 or  01  698 5005 . You may also visit ESB Networks website here

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