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CCA Excellence Awards 2010

Bord Gáis Energy winner of Innovation of Customer-Led Efficiencies


Bord Gáis Energy has won the award for Innovation of Customer-Led Efficiencies in CCA Excellence Awards 2010.

CCA Excellence Awards programme is designed to recognise achievements of individuals and organisations committed to delivering outstanding customer service. The Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors, and senior executives with wide-ranging experience in customer contact centres.

Anne Marie Forsyth, Chief Executive, CCA said, “We would like to congratulate our winners who each demonstrated not only impressive skills and insight but extraordinary passion and commitment to delivering a world class customer experience. There is clear evidence of strong leadership within our membership and dynamic new talent entering the sector which will result in continuous improvements in service delivery.”

The Awards winners were announced on the evening of 16th November 2010 at CCA’s Gala Dinner & Excellence Awards Ceremony, held at The Hilton, Glasgow.

Members and non-members were invited to submit for the awards programme. All judges are appointed following a rigorous application process demonstrating their experience and capability to judge the submissions. Only judges who operate or work in customer contact centres are appointed. This innovative, independent judging process allowed the awards programme to be a credible recognition of professionalism and achievement by fellow customer contact professionals.


Note to Editors:

CCA is the leading independent authority on customer contact. Over 900 organisations currently subscribe to CCA membership services. This equates to a network of over 5,000 senior practitioners, employing between 35%-45% of the contact centre population in the UK. Around 20%-25% of people working in a contact centre in the UK are working in a centre accredited with CCA Global Standard©.

For further information visit


CCA Media contact:  Pauline Cochrane
Tel: + 00 44 (0)141 564 9010

Stiofain MacDhaibhead, Bord Gáis Energy
Tel: (01) 602 1116 / (087) 799 1206