Bord Gáis Energy's Response to Covid-19
25 March, 2020
Here to Help - Covid-19 Update
The global spread of the Coronavirus (Covid-19) is affecting each and every one of us in how we live and work in Ireland today. During this unprecedented and challenging time, we would like to assure our customers that we are still here and doing all we can to meet your individual needs.
Our greatest concern and priority right now is the health of our customers and employees. As an essential service, we are strictly following the advice of health authorities and many of our team have moved to flexible working. This is in order to accommodate the physical distancing that our response to this virus demands.
However, like many businesses, this decision has affected our capacity to deliver, but we are doing everything we can to maintain the best possible service for our customers. For those who need to get in touch with us, the following options are available to you:
Our Boiler Care Team is available from 8 June to carry out boiler services or repair work with newly implemented safe working practices to protect our customers and employees.
We are currently contacting all customers who had boiler service appointments cancelled due to restrictions of Covid-19. If you have not been contacted, please call 01 6110101 and we can schedule you a boiler service appointment for the next available date.
We'll have some screening questions for you to answer before an engineer can attend your home.
As from 8 June, all Local Heroes services have been resumed. Please visit www.localheroes.ie to find out more.
If you already have an online account, Sign in to make a payment on your bill, if not you will just need to Register. We also have a Pay Now option for non-registered online account customers which allows you to make a payment securely.
If you are worried about meeting your energy repayments, please call us on 01 611 01 06 and we will help find a resolution together.
We also have a 24-hour automated telephone service, where you can pay your bill, check your latest account and billing details, make a payment or submit a meter reading.
Residential Gas: 01 683 26 48
Residential Electricity: 01 683 26 49
Residential Homecare: 01 683 26 50
Pre-pay Meters, Electricity
To buy credit for your Pay As You Go electricity meter all you have to do is bring the card for your meter, together with your payment to your nearest Payzone, PostPoint outlet. While we advise all our customers to top up their meter sufficiently at this time, we are reassured that shops containing Payzone, PostPoint outlets are deemed to be an essential service and will remain open. The minimum credit purchase amount is €10 and the maximum credit purchase of €250. If you would like to move to a billed meter, please call us on 01 611 01 01 to find out how.
Pre-pay Meters, Gas
To buy credit for your Pay As You Go gas Meter all you have to do is bring the Gas Card, together with your payment to your nearest Payzone, Post Point outlet or your nearest Post Office. While we advise all our customers to top up their meter sufficiently at this time, we are reassured that shops containing Payzone, PostPoint outlets are deemed to be an essential service and will remain open. If for any reason you cannot top up, there is an emergency credit available on your card to the value of €100 for gas prepayment customers only*. This is a temporary system change, considering the challenges that Covid-19 brings. To have this change applied to your card, we advise that you vend at your nearest outlet from 17 March onwards.
Please note: In order to obtain the updated emergency credit level or use credit again in the future, existing emergency credit must be repaid in full.
If you have a question that isn't answered here, please see our Covid-19 Help Section.
We understand this is an extraordinary challenging and uncertain time for business owners. If you are worried about meeting your energy repayments, please call 01 611 01 92 and we will help find a resolution together.
For any general Customer Service queries, please visit our business help section.
Like many others, we are adapting to a new way of staying in touch and helping our customers in these challenging times.
We would like to reassure you that we are still here, and we will do everything in our power to help resolve your query.