Terms & Conditions of Supply

Non Flash Content - Children running through a field of corn

Terms & Conditions of Gas Supply

Please choose from one of the following options depending on whether you are a residential or business customer:

Terms & Conditions of Gas Supply for Residential Customers

Click here to download T&C's of Gas Supply for Residential Customers. (PDF 168KB)

Click here to download T&C's of Gas Supply for Residential Customers (as Gaeilge). (PDF 324KB)

Click here to download T&C's of Gas Supply for Residential Customers (Fixed Rate). (PDF 148KB)

These are our standard Conditions of Supply for Gas Residential Customers approved by the Commission for Energy Regulation. As a residential customer you will be deemed to have accepted this contract from the date that you sign up. We would ask you to read the Data Protection Notice in Conditions 24 & 25 carefully.

1. Definitions

1.1 In these conditions the words below have the following meanings:

"Appliances" means all cookers, boilers, heaters and other apparatus which consume natural gas (including associated pipework) installed on the Premises beyond the Meter but does not include the Meter or any fittings and piping installed up to the Meter.

"Billing Period" means a period of one Month or two Months (depending on your tariff) in respect of which we will issue invoices to you under this contract.

"Bord Gáis Energy" or "we" or "us" means Bord Gáis Energy Limited, a company incorporated in Ireland with registration number 463078 and registered office at One Warrington Place, Dublin 2.

"Commission" means the Commission for Energy Regulation.

"Conditions" means the standard conditions of supply set out in this document.

"Connection Agreement" means the agreement between you and Gas Networks Ireland which governs the Natural Gas Connection. You may request a copy of this agreement from Gas Networks Ireland.

"Contract" means the contract between you and us for the supply of Natural Gas.

"Deemed Contract" means a contract for the supply of electricity or gas under Section 16A of the Energy (Miscellaneous Provisions) Act 1995. A Deemed Contract is where a supply of energy (electricity or gas) is provided to a premises in the absence of a contract for supply between a supplier that holds a licence and the owner or occupier of a Premises;

"Distribution System" means the system owned by Gas Networks Ireland for the distribution of Natural Gas around Ireland.

"Emergency Response Service" means the emergency response service designated by the Commission and operated for the purposes of receiving and responding to reports of actual or suspected Natural Gas emergencies including suspected leaks or explosions.

"FAR" (Forecasting, Allocation and Reconciliation) is a method of estimating gas consumption in the absence of an actual meter read. It is carried out by Gas Networks Ireland and is approved by the Commission.

"Gas Card" means a computer readable card issued by us which will record your pre-paid Natural Gas credits and is inserted into your Pay as You Go Meter.

"FAR"(Forecasting, Allocation and Reconciliation) is a method of estimating gas consumption in the absence of an actual meter read. It is carried out by Gas Networks Ireland and is approved by the Commission.

"Gas Card" means a computer readable card issued by us which will record your pre-paid Natural Gas credits and is inserted into your Pay as You Go Meter.

"Gas Networks Ireland" means the networks business of Ervia, having its principal place of business at Webworks, Eglinton Street, Cork.

"GPRO"means the Gas Point Registration Office, a body run by Gas Networks Ireland which maintains the register of all gas meter points in Ireland

"Gross Calorific Value" means the number of GigaJoules produced by the complete combustion at constant pressure of 1013.25 Millibars Absolute 3 at fifteen (15) Degrees Celsius under standard gravitational force of one (1) cubic meter of Natural Gas at fifteen (15) Degrees Celsius with excess air at the same temperature as the Natural Gas, when the products of combustion are cooled to fifteen (15) Degrees Celsius and when the water formed by combustion is condensed to the liquid state and the product of combustion contain the same total mass of water vapour as the Natural Gas and air before combustion.

"Last Resort Supply Direction" means a direction given to a supplier (the Supplier of Last Resort) by the Commission requiring it to make available a supply of Natural Gas to premises previously supplied by another supplier.

"Licence" means the Licence to supply Natural Gas granted to us by the Commission.

"Meter" means the Natural Gas meter and related fittings and pipes installed by Gas Networks Ireland for the purpose of measuring the quantity of Natural Gas used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises.

"Natural Gas" means any gas transported through the Natural Gas system.

"Natural Gas Connection" means the connection between the Natural Gas network and the Premises up to and including the Meter.

"Network" means all of the transmission and distribution pipelines used for the transmission, distribution and supply of Natural Gas to, from or within Ireland.

"Network Emergency" means an emergency endangering persons and/ or property and arising from a deviation in gas pressure or gas quality in the network or any part of the network.

"National Gas Emergency Manager" means the person designated as such by the Commission who manages a network emergency.

"Premises" means

  • (i) the premises specified in the application for Natural Gas supply completed by you or
  • (ii) such other premises as may be notified by you to us and accepted by us from time to time.
  • (iii) the premises occupied by you and supplied under a Deemed Contract

"Pay as You Go Meter" means the prepayment computerised meter through which Natural Gas may be prepaid from us using a Gas card.

"Siteworks" means any works carried out by Gas Networks Ireland in relation to the Customer’s Natural Gas Connection and any other piece of work as set out in Gas Networks Ireland Siteworks charges as approved by the Commission, including but not limited to the provision, installation, repair, maintenance, locking, unlocking, disconnection or reconnection of the Meter or equipment used in the transportation and supply of Natural Gas.

"Special Services Customers" means customers who are of pensionable age (aged 66 and above), hearing, sight or mobility impaired or as defined by the Commission from time to time.

"Special Services Customers" means customers who are of pensionable age (aged 66 and above), hearing, sight or mobility impaired or as defined by the Commission from time to time.

"Tariff Structure" means our list of current tariffs and the pricing structure applicable to each.

"You" means you the customer who has entered into the Contract for the supply of Natural Gas to the Premises. Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract. 1.2 References in the Conditions to a document shall be references to such document as amended or replaced from time to time.

1.2 References in the Conditions to a document shall be references to such document as amended or replaced from time to time.

2. Sale and Supply

(a) We will sell and supply Natural Gas to you at the Premises subject to these Conditions until the Contract is ended by either of us in accordance with Conditions 15 and 16. We may issue you additional product specific terms and conditions depending on the particular product you have chosen. Together these terms and conditions and the product specific terms and conditions form the Contract between us.

(b) If we do not already supply the Premises, we will begin supplying the Premises on the date the GPRO notifies us that we are the Supplier and the Contract will commence on that date.

(c) You can cancel your Contract within 14 days from the date you agreed to this Contract under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 by using the cancellation form on our website at www.bordgaisenergy.ie/cancellation-form/ or by contacting us in accordance with Condition 21.

(d) In certain circumstances, you may require us, for whatever reason, to supply Natural Gas to you during the 14 day cancellation period set out above. In the event that you wish to cancel this Contract during the 14 days but following the commencement of our supply of Natural Gas to you, you agree to pay for all Natural Gas supplied to you up to the date of cancellation.

(e) If you are providing information about other people on a joint application or otherwise, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies.

3. Metering and Billing

(a) The Natural Gas supply will be measured by the Meter and metering equipment that will be installed and maintained in line with the relevant Connection Agreement which sets out the main commercial terms for the connection of loads to the Gas Networks Ireland Distribution System at your premises. Gas Networks Ireland staff, its agents or contractors will read the Meter.

(b) In between readings of the Meter, estimations of your Natural Gas consumption may be made by Gas Networks Ireland in line with the FAR process. An estimated meter read will be calculated in line with the FAR process having regard to a number of factors including (but not limited to) prior Natural Gas usage at the Premises, the time of year and the nature of the Premises.

(c) We will regularly send you bills for the Natural Gas that you use. Your bill may also include charges for services including but not limited to Siteworks charges, that we have supplied and will include VAT.

(d) If you or we discover that any Meter reading has been inaccurate or omitted, or the readings have not been converted into charges correctly, you or we, as the case may be, must pay any money to us that is due at the date of the next bill, or when requested to do so by Bord Gáis Energy.

(e) If we have not been able to get Meter readings for any reason, we will use estimated readings. You can also provide us with your own Meter reading by phoning 611 01 01.

(f) If we supply Natural Gas to you but all or part of such Natural Gas supplied is not registered by the Meter (due to a fault or unauthorised interference or any other reason), you must pay an amount equal to the charge that would have been payable had the Meter or metering equipment been working properly.

(g) Further information on your bill can be obtained in our code of practice on billing entitled "Bill Payment" and may be obtained by contacting us in accordance with Condition 21.

4. Application of Terms and Conditions to your Connection for Natural Gas Supply

(a) In consideration, and as a condition, of being connected to the Gas Networks Ireland Distribution System in order to receive a natural gas supply and for other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged), you hereby accept and agree to be bound by the terms and conditions under which a connection to the Gas Networks Ireland Distribution System is provided and operated.

(b) These terms and conditions, called the "Gas Networks Ireland Terms and Conditions for Gas Users at Non Daily Metered (NDM) Offtake Points", are available at www.gasnetworks.ie or by contacting Gas Networks Ireland at 1850 200 694 and are entered into between you and Gas Networks Ireland as and from the date of this Contract.

5. Access and Siteworks

(a) All equipment and installations up to and including the Meter belong to Gas Networks Ireland and must be used in accordance with Gas Networks Ireland instructions and terms and conditions. Bord Gáis Energy has no responsibility for maintaining the Meter or any metering equipment or associated pipe work. Pipe work from the Meter into your Premises and your appliances connecting to it are your responsibility. Neither Bord Gáis Energy nor Gas Networks Ireland nor Gas Networks Ireland accepts any responsibility for maintaining these.

(b) The Customer must comply with any conditions given to it by Gas Networks Ireland or by the Supplier on behalf of Gas Networks Ireland regarding the Natural Gas Connection or any related matters. A copy of Gas Networks Ireland terms and conditions can be found on their website at www.gasnetworks.ie or by phoning 1850 200 694.

(c) We will transfer your data to Gas Networks Ireland (in accordance with Condition 24) in order that they may perform services in relation to your Meter and Natural Gas connection.

(d) You agree to be bound by any conditions given to you by Gas Networks Ireland or by us on behalf of Gas Networks Ireland regarding your Natural Gas Connection and any related matters.

(e) You are responsible at all times for having due care towards the Meter. You will not interfere or allow any interference with the Meter, whether for repairs or for any other purpose without Gas Networks Ireland consent, and shall notify Gas Networks Ireland and/or us promptly of any defect in the Meter or if any alteration or other attention is required.

(f) You may request Gas Networks Ireland to carry out Siteworks at the Premises in accordance with the terms of this contract.

(g) Gas Networks Ireland (and when appropriate we) will inform you at the time that you request the Siteworks of the cost and payment terms of the Siteworks.

(h) We may request that Siteworks are carried out at the Premises such as locking, unlocking, disconnection, reconnection or servicing of the Meter.

(i) You are responsible for all costs (including VAT) associated with the Siteworks whether requested by you or us. This includes any costs incurred as a result of the cancellation of the Siteworks by you or because of your default.

(j) You are also responsible for any fees payable where Gas Networks Ireland visits the Premises to carry out the Siteworks at a time agreed with you, but is unable to do so due to your default.

(k) You must allow Gas Networks Ireland authorised personnel, agents or contractors entry to your Premises to which gas is supplied for the purposes of reading, inspecting, disconnecting, locking or removing the Meter or Meters and for all other purposes in connection with providing gas. Such entry to be permitted at all reasonable times and at any time in case of any emergency or network emergency.

(l) If you fail to comply with Condition 3 (Metering and Billing) or 5 (Access and Siteworks) and this frustrates or delays payment for the Natural Gas used by you, we will be entitled to treat this as a neglect or refusal to pay for the purposes of this Contract.

6. Price of Gas

(a) The price of the Natural Gas supplied by us is set out in our tariff structure, which is published by us from time to time.

(b) Our up-to-date tariff structure is displayed on our website (www.bordgaisenergy.ie) or it may be obtained by contacting us in accordance with Condition 21.

(c) You may receive a discount for choosing a particular payment method or billing method. If you do receive a discount for this, then you must maintain this payment method and/or billing method in order to maintain your discount.

(d) We are entitled to change the price charged once we have informed you either by the publication of an advertisement in any national daily newspaper or by sending notice of the change to you by post. We will give you thirty (30) days notice in advance of any price change taking effect. Any such advertisement or notice will state the date from which the change is to become effective. Should we not hear from you within this period, by continuing to receive the supply of Natural Gas you will be deemed to have given your express consent to accepting this change and that you are happy for the Contract to continue on the same terms and conditions, subject to the price change.

(e) You may get advice from us on choosing a tariff but you are responsible for making the decision on what tariff best suits your needs. In the event that you have chosen the incorrect tariff for you, Bord Gáis Energy will not be held accountable for this or any charging that has occurred due to your incorrect selection. To change your tariff please phone us on 611 01 01.

(f) Some tariffs are calculated based on usage over a 12 month period. In the event that you are on a commitment tariff which is calculated over a 12 month usage, it will be necessary to adjust your bills should you decide to change your tariff within the 12 month period. You will be liable for any costs associated with this following recalculation of your bills.

7. Payment of Accounts

(a) You must pay us the cost of the Natural Gas consumed at the Premises, or which is estimated that you have consumed during the Billing Period (plus VAT), and any supply charge which may be applicable to the tariff you have chosen.

(b) Unless we have agreed otherwise, every bill, including an estimated meter read, is payable on the date specified in the bill. If you do not pay your bill on time then any discounts that are applied to your bill may be removed at our discretion.

(c) You must also pay us for any amount specified on the bill for other services that we have agreed to provide to you.

(d) You must pay us for any Siteworks that we or you have requested be carried out at your Premises and for which we have been charged by Gas Networks Ireland. This includes (but is not limited to) the locking, unlocking, disconnection, or reconnection or testing of the Meter.

(e) Natural Gas is charged in kWh. To convert the meter read or estimated meter read into kilowatt hours (kWh) a conversion factor is applied. This conversion factor is provided to us by Gas Networks Ireland and is shown on your bill.

(f) The unit cost of a kWh of Natural Gas is applied to the number of kWh used or estimated to have been used during the Billing Period to produce the cost of Natural Gas used by you at the premises. Other charges may be payable (including a supply charge) depending on the tariff you have chosen.

(g) Your liability to pay for the Natural Gas used at the Premises (plus VAT) together with any supply charges which may be applicable to the tariff you have chosen and any amount specified on the bill for other services that we have agreed to provide to you continues until all sums due are discharged by you.

(h) You must pay us by one of the methods set out on our website, on the back of your bill or as set out in our Code of Practice entitled "Bill Payment".

(i) If you do not pay us any sum due under the Contract you will be liable to pay us interest from the due date for payment at a daily rate equal to 2% above the Bank of Ireland AAA Overdraft Rate then in force or, if there is no such rate, then an equivalent rate, accruing on a daily basis until payment is made.

(i) In the event that you are experiencing payment difficulties, we may agree to the installation of a Pay as You Go Meter at your premises (where suitable) in order to maintain your supply and/ or repay any Natural Gas debt owed by you which may be recovered through the Pay as You Go Meter. You are responsible for the cost of installing the Pay as You Go Meter unless otherwise directed by Bord Gáis Energy.

(k) A Gas card will be issued to you for use with the Pay as You Go Meter. You shall be responsible for the safe custody of the Gas card. If a replacement Gas card is required by you it will be charged to you at the rate prevailing at that time. For further information on Pay as You Go Meters please see our Code of Practice on Pay as You Go Meters. You may obtain a copy of this code by contacting us in accordance with Condition 21.

(l) You will not be charged for changing Supplier.

(m) When your request to switch is processed, your current supplier will notify us if you are in arrears for more than levels set for all customers by the Commission for Energy Regulation. If we decide not to carry out the switch because of arrears, we will tell you in writing.

(n) If you have a Bord Gáis Energy account with us at this or other premises, we may transfer any credit or debt between your accounts in order to recover any money you owe us.

(o) Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract. In the event that there are arrears owing on your account, Bord Gáis Energy reserves the right to seek recovery of these arrears from one or all of the joint account holders.

(p) Failure to adhere to these Conditions in respect of payment of accounts will adversely affect your Bord Gáis Energy credit record.

(q) If you close your gas account (credit meter) and there is a credit balance due to you this will be shown on your final bill. You must contact us to receive your credit. If any credit remains unclaimed for longer than one year then we may remove this credit from your account.

(r) A copy of our Code of Practice entitled "Bill Payment" may be obtained by contacting us in accordance with Condition 21.

8. Calculation of Energy Supplied

(a) The Customer will be charged for the number of kiloWatt hours (kWh) of Natural Gas consumed, or estimated to have been consumed, or passed through the Meter, or estimated to have been passed through the Meter during the Billing Period, in accordance with the Gross Calorific Value of the Natural Gas as determined by Gas Networks Ireland.

(b) To convert the Meter read or estimated Meter read into kilowatt hours (kWh) a conversion factor is applied. This conversion factor is provided to us by Gas Networks Ireland and is shown on your bill.

(c) The calculation of Natural Gas supplied will conform with the requirements of Directive 2004/22/EC on measuring instruments or any amendment or re-enactment of that Directive.

9. Security Cover (Cash Deposit)

If we decide it is required at any time, you must provide us with security cover (such as a cash deposit). This may be used at Bord Gáis Energy's sole discretion for the payment of any monies which become due by you under the Contract and which remain unpaid. Any cash deposit will be repaid to you when you close your account provided all sums due have been paid or provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest.

10. Special Services Customers

(a) We will provide certain services to our customers who require special services in relation to their gas usage. Details of these special services are set out in our Code of Practice for special services customers which may be obtained by contacting us in accordance with Condition 21.

(b) We maintain a register of special services customers. If you wish to be treated as a special services customer and receive the services as set out in our Code of Practice on special services customers, you must give us the necessary information that we require to compile this register and we agree that we will not disclose this information except to Gas Networks Ireland who require the information to perform certain services for you and in accordance with these Conditions and the law.

11. Natural Gas/Network Emergency

In the event of and for the duration of a network emergency or in the case of an escape, or suspected escape, of Natural Gas:

(a) we may at the request of the National Gas Emergency Manager, the emergency response service or Gas Networks Ireland discontinue the supply of Natural Gas to the Premises; and

(b) you must refrain from using Natural Gas immediately upon being told by us or Gas Networks Ireland or the National Gas Emergency Manager that you should do so.

12. Emergency Response Service

(a) The emergency response service is operated by Gas Networks Ireland on behalf of all customers.

(b) The 24-hour telephone number of the emergency response service is 1850 20 50 50.

(c) We will, in so far as is practicable, take steps to inform you of any change in the details of the emergency response service before such change becomes effective. In any event the up-to-date information about this service will be displayed on our website (www.bordgaisenergy.ie), or may be obtained by contacting us in accordance with Condition 21.

13. Limitation of Liability

(a) We will not be responsible for any loss or damage sustained by you in respect of any failure by us to supply gas as a result of our inability to secure a supply of Natural Gas, industrial action, breaks or defects in mains, or any other reasonable cause outside our control.

(b) We will not be liable to you under this agreement in contract, tort (including negligence) or otherwise for any indirect or consequential loss or economic loss suffered by you as a result of the sale or supply of Natural Gas or in connection with this agreement.

(c) We will not have any liability howsoever arising in respect of, or in connection with, any failure of the services provided by Gas Networks Ireland, your Natural Gas Connection or any Siteworks.

(d) The Customer accepts liability for the care and maintenance of the Appliances and associated pipe work at the Premises.

(e) We accept no liability arising in relation to your Appliances, the associated pipe work or the maintenance of the Appliances or associated pipe work.

(f) Nothing in this agreement will exclude or restrict our liability for damages arising out of liability for death or personal injury arising from our negligence.

14. Discontinuance of Natural Gas Supply

Any Meter supplied to you shall remain the property of Gas Networks Ireland and may be removed or disconnected by Gas Networks Ireland in the following circumstances:

(a) under instruction of Bord Gáis Energy in accordance with Condition 15(b); or (b) for safety; or (c) suspected interference reasons; or (d) if there is no active gas supplier at your Premises.

15. Your Right to Terminate the Contract

(a) If you are moving Premises and/or no longer wish to keep your gas account open you must give us seven calendar days notice in advance of you leaving the Premises (or as otherwise agreed by us) by telephone or by writing to us (in accordance with Condition 21) and pay the amount due for all Natural Gas used up to the date of such termination and for any other charges and obligations in your tariff or services that we have agreed to provide to you under this Contract.

(b) You will remain liable for any Natural Gas used in the Premises until this notice is given and has expired and a) you have given us a meter reading or b) you have given access to Gas Networks Ireland to read and lock the Meter or c) you have accepted an estimated meter reading provided by us. If you cannot provide us with a closing meter read we may provide you with an estimated read calculated by us, at our sole discretion. Where this happens, you agree to make payment in full based on our estimated Meter read. In the event that you cannot provide a meter reading, do not accept our meter reading or cannot provide Gas Networks Ireland access to the Premises, you may be charged a special administration fee of €65 in order to close your account.

(d) The ending of the Contract, will not affect any rights or duties which have accrued to you prior to the Contract ending.

(e) Where the supply of Natural Gas is disconnected due to your default, you will pay us all expenses reasonably incurred and the cost of disconnection and of subsequent reconnection, if any.

(f) Further information in relation to our policy and procedures for causing Meters to be locked or premises to be disconnected from the Natural Gas network is set out in our Code of Practice on "Bill Payment" which may be obtained by contacting us in accordance with Condition 21.

(g) In the event of your death, either your Personal Representative, or the occupiers for the time being of the Premises, or both of them together, will be liable for any continued supply of Natural Gas to the Premises until a new contract is entered into for the supply of Natural Gas to the Premises or until this Contract is terminated.

16. Our Right to Lock or Disconnect the Meter and Terminate the Contract

(a) We may lock and/or disconnect your Meter and may terminate this Contract in the following circumstances:-

(i) With notice, if you have not paid any monies due by you under the Contract and we have followed our policy in our Code of Practice on "Bill Payment" in attempting to recover these monies.

(ii) With notice, if you continue to be in breach of these Conditions for one month or more, having received notice of any such breach from us.

(iii) With notice, if you do not agree to the installation of a Pre Payment Meter or agree to enter a payment plan for the recovery of debt, where suitable.

(iv) Without notice, if the National Gas Emergency Manager, the emergency response service or Gas Networks Ireland informs us that there is any risk of fire or explosion or injury to persons or property as a result of any defects or suspected defects in the supply main, service pipe, meter installation or the Appliances and this is not rectified within a reasonable period of time.

(v) Without notice, if we consider that there is any risk of fire or explosion or injury to persons or property by reason of any defects or suspected defects in the supply main, service pipe, meter installation, or your internal installations up to and including the Appliances.

(vi) Without notice, if we no longer have a Licence to supply your Premises.

(vii) Without notice, if a last resort supply direction is given to another supplier (the Supplier of Last Resort) in respect of the Premises, and the Contract will end on the date that the direction takes effect (your data will be transferred to the Supplier of Last Resort in accordance with Condition 24 order that it can supply you with Natural Gas).

(b) The ending of the Contract, will not affect any rights or duties which have accrued to us prior to the Contract ending.

17. Complaints

(a) You may make a complaint in relation to any issue arising under the Contract by contacting our Customer Service Department in accordance with Condition 21.

(b) Any complaints made by you will be dealt with by us in accordance with our Code of Practice for dealing with customer complaints. You may obtain a copy of this code by contacting us in accordance with Condition 21.

18. Variation of General Conditions

(a) We may amend, vary or add to these Conditions at any time on giving you thirty (30) days notice in writing. If any variation, addition or amendment is unacceptable to you, you may end the Contract in accordance with Condition 15(a) (the unvaried Conditions applying during the seven (7) day notice period) otherwise by continuing to receive the supply of Natural Gas, you will be deemed to have expressly consented to accepting the new Conditions and these will become effective 30 days after we have served the notice of variation/ addition/amendment.

(b) The Conditions shall be displayed on our website, or may be obtained by contacting us in accordance with Condition 21.

19. Assignment

(a) We may assign or transfer to any other person the benefit of this Contract or any or all of our rights and obligations hereunder without your prior written approval.

(b) You may not assign this Contract without our prior written consent which shall not be unreasonably withheld.

20. Notices

(a) Except for price change notices issued under Condition 6(c) we will have given you proper notice:

(i) if we send the notice by post to your last known address on the second day after the date it was posted; or

(ii) if we address the notice to some or all customers in an advertisement in a national newspaper. Notices may be included in any other communication we send you.

(b) You will have given us proper notice if you send the notice by post addressed to us at our principal office in accordance with Condition 21.

21. Contact Details

(a) Our Customer Service Department may be contacted:

(i) In writing: Bord Gáis Energy PO Box 10943 Dublin 2

(ii) By telephone: 611 01 01

(iii) By fax: 1850 631 631

(iv) By e-mail: info@bordgais.ie

(v) Minicom: 1850 630 630 Please note, we will only deal with the named account holder for data protection purposes. Certain information as provided in the Conditions may also be obtained on our website at www.bordgaisenergy.ie

(b) This contact information may be amended or varied from time to time. The up-to-date information in this regard will be displayed on our website and on your bill.

22. Bord Gáis Energy Codes of Practice and Customer Charter

(a) We have 5 Codes of Practice covering Complaint Handling, Marketing, Bill Payment, Pay as You Go Meters and Special Services Customers which set out the way we do our business in each of these areas and the services and levels of service you can expect. To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie

(b) We have a Customer Charter which sets out our customer service commitments and our 7 guaranteed service standards. If you believe that we have breached any of our guaranteed standards, you may apply for a Charter payment. To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie

23. Customer Information

You agree that we may give your information to Gas Networks Ireland and Gas Networks Ireland for the purposes of connecting you to, and operating, the Gas Networks Ireland distribution system and for the purposes of the "Terms and Conditions for Gas Users at Non Daily Metered (NDM) Offtake Points".

24. Data Protection Notice

(a) In order that Bord Gáis Energy may provide you with an effective service, it is necessary for Bord Gáis Energy to collect and use data relating to you while you are being supplied with Natural Gas. This data is used mainly to manage your customer account and for operational reasons, including, for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. We may use the data relating to you to carry out credit checks and for fraud prevention with licensed agencies, fraud prevention agencies and other licensed Natural Gas Suppliers. This data may be recorded by these organisations to prevent fraud, help make credit decisions about you and for debt collection purposes. Bord Gáis Energy may keep your data for a reasonable period after you cease to be supplied with Natural Gas but will not keep it for any longer than is necessary and/or as required by law.

(b) Bord Gáis Energy may disclose your data to other members of the Bord Gáis Energy group and agents who act on behalf of Bord Gáis Energy in connection with the activities referred to above. Such agents are only permitted to use your data as instructed by Bord Gáis Energy. They are also required to keep your data safe and secure. We may also share your data with the Sustainable Energy Authority of Ireland in order to fulfil legislative requirements.

(c) From time to time you may speak to employees of Bord Gáis Energy (or agents acting on its behalf) by telephone. To ensure that Bord Gáis Energy provides a quality service, your telephone conversations may be recorded. Bord Gáis Energy will treat the recorded information as confidential and will only use it for staff training/ quality control purposes, confirming details of your conversations with Bord Gáis Energy or any other purposes mentioned in this Notice.

(d) If you sign-up for any of our online services and we communicate with you by email, you are responsible for the security and integrity of your own email account. You accept that electronic mail passing over the Internet may not be free from interference by third parties. Consequently, while we will take all reasonable security measures, Bord Gáis Energy cannot guarantee the privacy or confidentiality of information relating to you when passing over the Internet.

(e) You have the right to ask for a copy of your personal data (Bord Gáis Energy is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis – Data Protection Officer, P.O. Box 51, Warrington Place, Dublin 2. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.

25. Marketing

Bord Gáis Energy and the Centrica Group and/or agents acting on behalf of Bord Gáis Energy may (in accordance with any preferences that you express) wish to contact you by post, telephone, in person, text message or e-mail with information about our own products or services (relating to gas, electricity, Boiler Services, Hive Active Heating) or other products and services (including those of third parties should you consent to receiving such communications) which may be of interest to you.

You may advise us of your marketing preferences when you sign up as a customer or you may opt out by:

  • calling us on 611 01 01
  • completing the Web Form on www.bordgaisenergy.ie/dp
  • following the unsubscribe instructions in email or SMS communications to opt out of receiving further such communications
  • Or by writing to us at Bord Gáis Energy
    Data Protection Opt-out
    PO Box 10943
    Freepost F4062
    Dublin 2

Please note that you can opt-out by marketing type (e.g. email, SMS, etc.) as we know our customers may be happy to receive one form of marketing but not another .

26. Deemed Contract

(a) If you own or occupy a Premises where a supply of gas is provided and you do not have a contract for the supply of gas with Bord Gáis Energy as the registered supplier of the Premises then you will be considered to be supplied by us under a Deemed Contract.

(b) The Deemed Contract will be between us, Bord Gáis Energy, and you, the owner or occupier of the Premises. The Deemed Contract will start on the date when you begin to take a supply of gas in the absence of a contract for supply and shall end on the date on which we or another supplier is registered with the GPRO as the supplier of the Premises or on the date on which we cease to supply the Premises, whichever is the earliest.

27. General

(a) The headings in these Conditions are for convenience only and will not affect their interpretation.

(b) If we waive a breach of the Contract by you, that waiver shall not be considered to be or include a waiver of any subsequent breach by you of the same or any other provision.

(c) If a competent authority determines that any provision of these Conditions is invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected by that determination.

(d) The Contract shall be governed and construed in accordance with the laws of Ireland and the courts of Ireland and the Commission for Energy Regulation shall have jurisdiction to decide any disputes arising between us and you.

Terms and Conditions of Gas Supply for SBU and MBU Business Customers

Terms & Conditions of Electricity Supply

Terms & Conditions of Electricity Supply for Residential Customers

Click here to download T&C's of Electricity Supply for Residential Customers. (PDF 139KB)

Click here to download T&C's of Electricity Supply for Residential Customers (as Gaeilge). (PDF 213KB)

Click here to download T&C's of Electricity Supply for Residential Customers (Fixed Rate). (PDF 137KB)

These are our standard Conditions of Supply for Electricity Residential Customers approved by the Commission for Energy Regulation. As a residential customer you will be deemed to have accepted this contract from the date you sign up. We would ask you to read the Data Protection Notice in clauses 19 and 20 carefully.

1. Definitions

1.1  In these conditions the words below have the following meanings:

  • "Appliances" means all apparatus which consumes electricity (including associated wiring) installed on the Premises beyond the Meter but does not include the Meter or any fittings and wiring installed up to the Meter.
  • "Billing Period" means a period of two months in respect of which we will issue invoices to you under this contract.
  • "Bord Gáis Energy" or "we" or "us" means Bord Gáis Energy Limited, a company incorporated in Ireland with registration number 463078 and registered office at One Warrington Place, Dublin 2.
  • "Centrica Group" means Centrica plc and each and all of its subsidiaries including companies such as those using the British Gas, Scottish Gas and Dyno Gas brands;
  • "Commission" means the Commission for Energy Regulation.
  • "Conditions" means the standard conditions of supply set out in this document.
  • "Contract" means the contract between you and us for the supply of electricity to the Premises.
  • "Deemed Contract" means a contract for the supply of electricity or gas under Section 16A of the Energy (Miscellaneous Provisions) Act 1995. A Deemed Contract is where a supply of energy (electricity or gas) is provided to a premises in the absence of a contract for supply between a supplier that holds a licence and the owner or occupier of a Premises;
  • "Distribution Services" means any works carried out by ESB Networks in relation to the customer's Electricity Connection, including but not limited to the provision, installation, repair, maintenance, energisation or de-energisation or servicing of the Meter or equipment used in the distribution and supply of electricity.
  • "Electricity Connection" means the connection between the electricity network and the Premises up to and including the Meter.
  • "Electricity Network" means all of the transmission and distribution wires used for the transmission, distribution and supply of electricity to, from or within Ireland.
  • "Emergency" means an emergency endangering persons and/or property or an outage in the electrical supply arising from a fault in the electricity network.
  • "Emergency Response Service" means the emergency response service operated by ESB Networks for the purposes of receiving and responding to reports of actual or suspected electricity emergencies.
  • "ESB" means Electricity Supply Board, a statutory corporation constituted under the Electricity (Supply) Act 1927, its successors and assigns.
  • "ESB Networks" means Electricity Supply Board, acting as operator of the electricity network.
  • "Last Resort Supply Direction" means a direction given to a supplier (the Supplier of Last Resort) by the Commission requiring it to make available a supply of electricity to premises previously supplied by another supplier.
  • "Licence" means the Licence to supply electricity granted to us by the Commission.
  • "Meter" means the electricity meter and related fittings and wires installed by ESB Networks for the purpose of measuring the quantity of electricity used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises.
  • "MRSO" means the Meter Registration System Operator, a body run by ESB Networks which maintains the register of all electricity meter points in Ireland.
  • "Premises" means the premises specified in the application for electricity supply completed by you or such other premises as may be notified by you to us and accepted by us from time to time.
  • "Pay as You Go Meter" means the prepayment computerised meter through which electricity may be prepaid from us using a top-up card.
  • "Priority Support Customers" means customers who are reliant on electrical home medical equipment, both life supporting and non life supporting.
  • "Special Services Customers" means customers who are of pensionable age (aged 66 and above), hearing, sight or mobility impaired or as defined by the Commission from time to time.
  • "Tariff Structure" means our list of current tariffs and the pricing structure applicable to each.
  • "You" means you the customer who has entered into the Contract. Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract.

1.2 References in the Conditions to a document shall be references to such document as amended or replaced from time to time.

2. Sale and Supply
(a) We will sell and supply electricity to you at the Premises subject to these Conditions until the Contract is ended by either of us in accordance with Condition 12 (Termination). We may issue you additional product specific terms and conditions depending on the particular product you have chosen. Together these terms and conditions and the product specific terms and conditions form the Contract between us.
(b) If we do not already supply the Premises, we will begin supplying the Premises on the date the MRSO notifies us we are the Supplier and the Contract will commence on that date.
(c) You can cancel the switch within 14 days from the date you agreed to this Contract under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 by using the cancellation form on our website at http://www.bordgaisenergy.ie/cancellation-form/ or by contacting us in accordance with Condition 17.
(d) In certain circumstances, you may require us, for whatever reason, to supply electricity to you during the 14 day cancellation period set out above. In the event that you wish to cancel this Contract during the 14 days but following the commencement of our supply of electricity to you, you agree to pay for all electricity supplied to you up to the date of cancellation.
(e) If you are providing information about other people on a joint application or otherwise, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies.
3. Metering and Billing
(a) The electricity supply will be measured by the Meter and metering equipment that will be installed and maintained by ESB Networks. ESB Networks staff, its agents or contractors will read the Meter.
(b) In between readings of the Meter, estimations of your electricity consumption may be made by ESB Networks. An estimated Meter read will be calculated having regard to a number of factors including (but not limited to) prior electricity usage at the Premises, the time of year and the nature of the Premises.
(c) We will regularly send you bills for the electricity that you use. Your bill may also include charges for services that we have agreed to supply to you and will include VAT.
(d) If you or we discover that any Meter reading has been inaccurate or omitted, or the readings have not been converted into charges correctly, you or we, as the case may be, must pay any money that is due at the date of the next bill or when requested to do so by Bord Gáis Energy.
(e) If we have not been able to get Meter readings for any reason, we will use estimated readings. You can also provide us with your own Meter reading by phoning 611 01 01.
(f) If we supply electricity to you but all or part of such electricity supplied is not registered by the Meter (due to a fault or unauthorised interference or any other reason), you must pay an amount equal to the charge that would have been payable had the Meter or metering equipment been working properly.
(g) Further information on your bill can be obtained in our Code of Practice on billing entitled "Bill Payment" and may be obtained by contacting us in accordance with Condition 18.
4. Access and Distribution Services
(a) All equipment and installations up to and including the Meter belong to ESB Networks and must be used in accordance with ESB Networks' instructions. We have no responsibility for maintaining the Meter or any metering equipment or associated wiring.
(b) You agree to be bound by any conditions given to you by ESB Networks or by us on behalf of ESB Networks regarding your Electricity connection and any related matters.
(c) We will transfer your data to ESB Networks (in accordance with Condition 19) in order that they may perform services in relation to your Meter and electricity connection.
(d) You are responsible at all times for having due care towards the Meter. You will not interfere or allow any interference with the Meter, whether for repairs or for any other purpose without ESB Networks' consent, and shall notify ESB Networks and/or us promptly of any defect in the Meter or if any alteration or other attention is required
(e) You may request ESB Networks to carry out Distribution Services at the Premises.
(f) We may request that Distribution Services are carried out at the Premises such as de-energisation, re-energisation or servicing of the Meter.
(g) You are responsible for all costs (including VAT) associated with the Distribution Services. This includes any costs incurred as a result of the cancellation of the Distribution Services by you or because of your default. You are also responsible for any fees payable where ESB Networks visits the Premises to carry out the Distribution Services at a time agreed with you, but is unable to do so due to your default.
(h) ESB Networks (and when appropriate we) will inform you at the time that you request the Distribution Services of the cost and payment terms of the Distribution Services including who will invoice you for those services.
(i) You must allow ESB Networks and its contractors, sub-contractors and their employees, servants or agents safe, free and unrestricted access to the Meter and, if required, safe, free and unrestricted admission to the Premises at all reasonable times. This includes (but is not limited to) reading, inspection, repair and removal of the Meter and any other Distribution Services that you request ESB Networks to carry out at the Premises.
(j) You must allow ESB Networks access to the Premises or Meter at any time in the case of any electrical emergency.
(k) You will also allow us a right of entry to the Premises for all reasonable purposes at all reasonable times and at any time in the case of an emergency.
(l) If you fail to comply with Condition 3 or 4 and this frustrates or delays payment for the electricity used by you, we will be entitled to treat this as a neglect or refusal to pay for the purposes of the Conditions.
5. Price of Electricity
(a) The price of the electricity supplied by us is set out in our tariff structure, which is published by us from time to time.
(b) Our up-to-date tariff structure is displayed on our website or it may be obtained by contacting us in accordance with Condition 17.
(c) We are entitled to change the price charged once we have informed you either by the publication of an advertisement in any national daily newspaper or by sending notice of the change to you by post. We will give you thirty (30) days notice in advance of any price change taking effect. Any such advertisement or notice will state the date from which the change is to become effective. Should we not hear from you within this period, by continuing to receive the supply of electricity you will be deemed to have given your express consent to accepting this change and that you are happy for the Contract to continue on the same terms and conditions, subject to the price change.
(d) You may get advice from us on choosing a tariff but you are responsible for making the decision on what tariff best suits your needs. In the event that you have chosen the incorrect tariff for you, Bord Gáis Energy will not be held accountable for this or any charging that has occurred due to your incorrect selection. To change your tariff please telephone us on 1850 22 22 55.
6. Payment of Accounts
(a) You must pay us the cost of the electricity consumed at the Premises, or which we have estimated that you have consumed during the Billing Period (plus VAT), and any supply charge which may be applicable to the tariff you have chosen. Unless we have agreed otherwise, every bill, including an estimated Meter read, is payable on the date specified in the bill. You must also pay us for any amount specified on the bill for other services that we have agreed to provide to you. If you do not pay your bill on time then any discounts that are applied to your bill may be removed at our discretion.
(b) You must pay us for any Distribution Services that we or you have requested be carried out at your Premises and for which we have been charged by ESB Networks. This includes (but is not limited to) the de-energisation or re-energisation of the Meter.
(c) Your liability to pay for the electricity used at the Premises (plus VAT) together with any supply charges which may be applicable to the tariff you have chosen and any amount specified on the bill for other services that we have agreed to provide to you continues until all sums due are discharged by you.
(d) If you receive a discount from us for paying by a particular payment method then you must continue to pay by this payment method in order to maintain your discount.
(e) When your request to switch is processed, your current supplier will notify us if you are in arrears for more than levels set for all customers by the Commission for Energy Regulation. If we decide not to carry out the switch because of arrears, we will tell you in writing.
(f) You will not be charged for changing supplier.
(g) If you have changed from another supplier, you agree to pay any outstanding charges transferred to us by the other supplier (including VAT).
(h) You must pay us by one of the methods set out on our website, on the back of your bill or as set out in our Code of Practice entitled "Bill Payment".
(i) If you do not pay us any sum due under the Contract you will be liable to pay us interest from the due date for payment at a daily rate equal to 2% above the Bank of Ireland AAA Overdraft Rate then in force or, if there is no such rate, then an equivalent rate, accruing on a daily basis until payment is made.
(j) In the event that you are experiencing payment difficulties, we may agree to the installation of a Pay as You Go Meter at your premises (where suitable) in order to maintain your supply and/ or repay any Electricity debt owed by you which may be recovered through the Pay as You Go Meter. You are responsible for the cost of installing the Pay as You Go Meter unless otherwise directed by Bord Gáis Energy. An electricity top-up card will be issued to you for use with the Pay as You Go Meter. You shall be responsible for the safe custody of the top-up card. If a replacement top-up card is required by you it will be charged to you at the rate prevailing at that time. For further information on Pay as You Go Meters please see our Code of Practice on Pay as You Go Meters. You may obtain a copy of this code by contacting us in accordance with Condition 17.
(k) If you have a Bord Gáis Energy account with us at this or other premises, we may transfer any credit or debt between your accounts in order to recover any money you owe us.
(l) Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract. In the event that there are arrears owing on your account, Bord Gáis Energy reserves the right to seek recovery of these arrears from one or all of the joint account holders.
(m) Failure to adhere to these Conditions in respect of payment of accounts will adversely affect your Bord Gáis Energy credit record.
(n) If you close your electricity account (credit meter) and there is a credit balance due to you this will be shown on your final bill. You must contact us to receive your credit. If any credit remains unclaimed for longer than one year then we may remove this credit from your account.
(o) A copy of our Code of Practice entitled "Bill Payment" may be obtained by contacting us in accordance with Condition 17.
7. Security (Cash Deposit)

If we decide it is required at any time, you must provide us with security cover (such as a cash deposit). This may be used at Bord Gáis Energy's sole discretion for the payment of any monies which become due by you under the Contract and which remain unpaid. Any cash deposit will be repaid to you when you close your account provided all sums due have been paid or provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest.

8. Special Services Customers and Priority Support Customers
(a) We will provide certain services to our customers who require special services or priority support in relation to their electricity usage. Details of these special services are set out in our Codes of Practice for Special Services Customers and Priority Support Customers which may be obtained by contacting us in accordance with Condition 18.
(b) We maintain a register of special services customers and priority support customers. If you wish to be treated as a special services customer or priority support customer and receive the services as set out in our Codes of Practice, you must give us the necessary information that we require to compile these registers and we agree that we will not disclose this information except to other suppliers and ESB Networks who require the information to perform certain services for you and in accordance with these Conditions and the law.
9. Electricity Emergency
In the event of and for the duration of an electrical emergency:
(a) we may at the request of the emergency response service or ESB Networks discontinue the supply of electricity to the Premises; and
(b) you must refrain from using electricity immediately upon being told by us or ESB Networks that you should do so.
10. Emergency Response Service
(a) The emergency response service is operated by ESB Networks on behalf of all customers.
(b) The 24-hour telephone number of the emergency response service is 1850 372 999.
(c) We will, in so far as is practicable, take steps to inform you of any change in the details of the emergency response service before such change becomes effective. In any event the up-to-date information about this service will be displayed on our website (www.bordgaisenergy.ie), or may be obtained by contacting us in accordance with Condition 17.
11. Limitation of Liability
(a) We will not be responsible for any loss or damage sustained by you in respect of any failure by us to supply electricity as a result of our inability to secure a supply of electricity, industrial action, breaks or defects in mains, or any other reasonable cause outside our control.
(b) We will not be liable to you under this agreement in Contract, tort (including negligence) or otherwise for any indirect or consequential loss or economic loss suffered by you as a result of the sale or supply of electricity or in connection with this Contract.
(c) We will not have any liability howsoever arising in respect of, or in connection with, any failure of the services provided by ESB Networks, your Electricity Connection or any Distribution Services.
(d) The Customer accepts liability for the care and maintenance of the Appliances and associated wiring at the Premises.
(e) We accept no liability arising in relation to your Appliances, the associated wiring or the maintenance of the Appliances or associated wiring.
(f) Nothing in this Contract will exclude or restrict our liability for damages arising out of liability for death or personal injury arising from our negligence.
12. Termination
(a) (i) You may end this agreement by giving us 7 days notice by telephone or by writing to us (in accordance with Condition 17) and by paying the amount due for all electricity used up to the date of such termination and for any other charges and obligations in your tariff or services that we have agreed to provide to you under this Contract.
  (ii) You will remain liable for any electricity used in the Premises until this notice has expired and a) you have given us a Meter reading or b) you have given access to ESB Networks to read and de-energise the Meter or c) you have accepted an estimated Meter reading provided by us. If you cannot provide us with a closing Meter read we may provide you with an estimated read calculated by us, at our sole discretion. Where this happens, you agree to make payment in full based on our estimated Meter read. In the event that you cannot provide a Meter reading, do not accept our Meter reading or cannot provide ESB Networks access to the Premises, you may be charged a special administration fee of €65 in order to close your account.
  (iii) In the event of your death, either your personal representative, or the occupiers for the time being of the Premises, or both of them together, will be liable for any continued supply of electricity to the Premises until a new Contract is entered into for the supply of electricity to the Premises or until this Contract is terminated.
(b)   We may end this Contract in the following circumstances:
  (i) on giving you three months notice in writing where the continuation of the supply of electricity to your Premises is no longer economically viable.
  (ii) with notice, if you have not paid any monies due by you under this Contract and we have followed our policy in our Code of Practice on Bill Payment in attempting to recover these monies.
  (iii) with notice, if you continue to be in breach of these Conditions for one month or more, having received notice of any such breach from us.
  (iv) without notice, if the emergency response service or ESB Networks informs us that there is any risk of injury to persons or property as a result of any defects or suspected defects in the electrical network, meter installation or the Appliances.
  (v) without notice, if we consider that there is any risk of injury to persons or property by reason of any defects or suspected defects in the electrical network, meter installation, or your internal installations up to and including the Appliances.
  (vi) without notice, if we no longer have a Licence to supply your Premises.
  (vii) without notice, if a last resort supply direction is given to another supplier in respect of the Premises, and the Contract will end on the date that the direction takes effect; or
  (viii) with notice, if you do not agree to the installation of a Pay as You Go Meter or agree to enter into a payment plan for the recovery of debt, where suitable.
(c)   The ending of the Contract, will not affect any rights or duties which have accrued to you or us prior to the Contract ending.
(d)   Where the supply of electricity is disconnected due to your default, you will pay us all expenses incurred and also the cost of de-energisation and of subsequent re-energisation, if any.
(e)   Further information in relation to our policy and procedures for causing Premises to be disconnected from the electricity network is set out in our Code of Practice on Bill Payment which may be obtained by contacting us in accordance with Condition 18.
13. Complaints
(a) You may make a complaint in relation to any issue arising under this Contract by contacting our Customer Service Department in accordance with Condition 17.
(b) Any complaints made by you will be dealt with by us in accordance with our Code of Practice for dealing with customer complaints. You may obtain a copy of this code by contacting us in accordance with Condition 18.
14. Variation of General Conditions
(a) We may amend, vary or add to these Conditions at any time on giving you thirty (30) days notice in writing. If any variation, addition or amendment is unacceptable to you, you may end the Contract in accordance with Condition 12(a)(i) (the unvaried Conditions applying during the 7-day notice period) otherwise you will be deemed to have accepted the new Conditions and these will become effective 30 days after we have served the notice of variation/addition/amendment.
(b) The Conditions shall be displayed on our website, or may be obtained by contacting us in accordance with Condition 17.
15. Assignment

We may assign or transfer to any other person the benefit of this Contract or any or all of our rights and obligations hereunder without your prior written approval. You may not assign this Contract without our consent.

16. Notices
(a)   We will have given you proper notice:
  (i) if we send the notice by post to your last known address on the second day after the date it was posted; or
  (ii) if we address the notice to some or all customers in an advertisement. Notices may be included in any other communication we send you.
(b)   You will have given us proper notice if you send the notice by post addressed to us at our principal office in accordance with Condition 17.
17. Contact Details
(a)   Our Customer Service Department may be contacted:
  (i) In writing:
Customer Service
Residential Electricity
Bord Gáis Energy
PO Box 10943
Dublin 2
  (ii) By telephone: 611 01 01
  (iii) By telephone (outside Ireland): 00353 1 602 1550
  (iv) By fax: 1850 631 631
  (v) By e-mail: info@bordgais.ie
  (vi) Minicom: 611 01 04
Certain information as provided in the Conditions may also be obtained on our website at www.bordgaisenergy.ie
(b)   This contact information may be amended or varied from time to time. The up-to-date information in this regard will be displayed on our website and on your bill.
18. Bord Gáis Energy Codes of Practice and Customer Charter
(a) We have five Codes of Practice covering Complaint Handling, Marketing, Bill Payment, Special Services Customers and Priority Support Customers and Pay as You Go Meters which set out the way we do our business in each of these areas and the services and levels of service you can expect. To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie
(b) We have a Customer Charter which sets out our customer service commitments and our 7 guaranteed service standards. If you believe that we have breached any of our guaranteed standards, you may apply for a Charter payment.To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie
19. Data Protection Notice
(a) In order that Bord Gáis Energy may provide you with an effective service, it is necessary for Bord Gáis Energy to collect and use data relating to you while you are being supplied with electricity. This data is used mainly to manage your customer account and for operational reasons, including for example, visits to your Premises, works required at your Premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. We may use the data relating to you to carry out credit checks and for fraud prevention with licensed agencies, fraud prevention agencies and other licensed electricity Suppliers. This data may be recorded by these organisations to prevent fraud, help make credit decisions about you and for debt collection purposes. Bord Gáis Energy may keep your data for a reasonable period after you cease to be supplied with electricity but will not keep it for any longer than is necessary and/or as required by law.
(b) Bord Gáis Energy may disclose your data to other members of the Bord Gáis Energy group and agents who act on behalf of Bord Gáis Energy in connection with the activities referred to above. Such agents are only permitted to use your data as instructed by Bord Gáis Energy. They are also required to keep your data safe and secure. In the unlikely event of our being unable to provide you with electricity, an alternative supplier may be directed to do so by the Commission. In these circumstances, we may need to pass certain data on to the new supplier to enable it to supply you with electricity. We may also share your data with the Sustainable Energy Authority of Ireland in order to fulfil legislative requirements.
(c) From time to time you may speak to employees of Bord Gáis Energy (or parties acting on its behalf) by telephone. To ensure that Bord Gáis Energy provides a quality service, your telephone conversations may be recorded. Bord Gáis Energy will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis Energy or any other purposes mentioned in this Notice.
(d) If you sign-up for any of our online services and we communicate with you by email, you are responsible for the security and integrity of your own email account. You accept that electronic mail passing over the Internet may not be free from interference by third parties. Consequently, while we will take all reasonable security measures, Bord Gáis Energy cannot guarantee the privacy or confidentiality of information relating to you when passing over the Internet.
(e) You have the right to ask for a copy of your personal data (Bord Gáis Energy is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to:
Bord Gáis Energy - Data Protection Officer, P.O. Box 51, 1 Warrington Place, Dublin 2. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.
20. Marketing

Bord Gáis Energy and the Centrica Group and/or agents acting on behalf of Bord Gáis Energy may (in accordance with any preferences that you express) wish to contact you by post, telephone, in person, text message or e-mail with information about our own products or services (relating to gas, electricity, Boiler Services, Hive Active Heating) or other products and services (including those of third parties should you consent to receiving such communications) which may be of interest to you.

You may advise us of your marketing preferences when you sign up as a customer or you may opt out by:

  • calling us on 611 01 01
  • completing the Web Form on www.bordgaisenergy.ie/dp
  • following the unsubscribe instructions in email or SMS communications to opt out of receiving further such communications
  • Or by writing to us at Bord Gáis Energy
    Data Protection Opt-out
    PO Box 10943
    Freepost F4062
    Dublin 2

Please note that you can opt-out by marketing type (e.g. email, SMS, etc.) as we know our customers may be happy to receive one form of marketing but not another.

21. Deemed Contract
(a) If you own or occupy a Premises where a supply of electricity is provided and you do not have a contract for the supply of electricity with Bord Gáis Energy as the registered supplier of the Premises then you will be considered to be supplied by us under a Deemed Contract
(b) The Deemed Contract will be between us, Bord Gáis Energy, and you, the owner or occupier of the Premises. The Deemed Contract will start on the date when you begin to take a supply of electricity in the absence of a contract for supply and shall end on the date on which we or another supplier is registered with the MRSO as the supplier of the Premises or on the date on which we cease to supply the Premises, whichever is the earliest.
(c) If you are being supplied under a Deemed Contract:
(i) we will send you a notice informing you of this and advising you that you are liable to pay for any electricity consumed under a Deemed Contract; and
(ii) these standard Conditions of Supply for Residential Customers will apply to you;and
(iii) you will be charged our standard electricity tariff (which shall include applicable charges, taxes and levies) for residential customers for any electricity supplied. Our standard electricity tariff is published on our website at www.bordgaisenergy.ie or can be obtained by calling us on 611 01 01.
(iv) You will be bound by ESB Networks General Conditions for Connection to the Distribution system for customers with a connection of less than 100kVA.
22. General
(a) The headings in these Conditions are for convenience only and will not affect their interpretation.
(b) If we waive a breach of the Contract by you, that waiver shall not be considered to be or include a waiver of any subsequent breach by you of the same or any other provision.
(c) If a competent authority determines that any provision of these Conditions is invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected by that determination.
(d) The Contract shall be governed and construed in accordance with the laws of Ireland and the courts of Ireland and Commission for Energy Regulation shall have jurisdiction to decide any disputes arising between us and you.
Terms & Conditions of Electricity Supply for SME Business Customers

Terms & Conditions of Dual Fuel Supply

Terms & Conditions of Dual Fuel Supply for Residential Customers

Click here to download T&C's of Dual Fuel Supply for Residential Customers (PDF 177KB)

These are our standard Conditions of Supply – Dual Fuel Product – Fixed Term Contract approved by the Commission for Energy Regulation. As a residential customer you will be deemed to have accepted this Contract from the date that you sign up.

We would ask you to read the Data Protection and Marketing Notices in Conditions 26 & 27 carefully.

1   Definitions

1.1  In these conditions the words below have the following meanings:

"Appliances" means all cookers, boilers, heaters and any other apparatus which consume Natural Gas (including associated pipework) or electricity (including associated wiring) installed on the Premises beyond the Meter but does not include the Meter or any fittings, piping and wiring installed up to the Meter;

"Billing Period" means a period of one Month or two Months (depending on your tariff) in respect of which we will issue two separate bills to you under this Contract;

"Bord Gáis Energy" or "we" or "us" means Bord Gáis Energy Limited, a company incorporated in Ireland with the registration number 463078 and registered office One Warrington Place, Dublin 2;

"Centrica Group" means Centrica plc and each and all of its subsidiaries including companies such as those using the British Gas, Scottish Gas and Dyno Gas brands;

"Commission" means the Commission for Energy Regulation;

"Conditions" means the standard conditions of supply set out in this document;

"Connection Agreement" means the agreement between you and Gas Networks Ireland for Natural Gas and/or you and ESB Networks for electricity which governs the Natural Gas or Electricity Connection (as appropriate). You may request a copy of this agreement from Gas Networks Ireland and/or ESB Networks;

"Contract" means the Conditions together with the Confirmation Letter between you and us for the supply of a Duel Fuel Product to the Premises;

"Confirmation Letter" means a letter sent to you from us after you sign up to this Contract including details of your tariffs, any applicable discounts and any Commitment Period;

"Commitment Period" means a time period which you have accepted, as specified in your Confirmation Letter, during which you are a customer of Bord Gáis Energy for the Dual Fuel Product;

"Deemed Contract" means a contract for the supply of electricity or gas under Section 16A of the Energy (Miscellaneous Provisions) Act 1995. A Deemed Contract is where a supply of energy (electricity or gas) is provided to a premises in the absence of a contract for supply between a supplier that holds a licence and the owner or occupier of a Premises;

"Distribution System" means the system owned by Gas Networks Ireland and operated by Gas Networks Ireland on behalf of Gas Networks Ireland for the distribution of Natural Gas around Ireland (Natural Gas) or the system owned by ESB Networks for the distribution of electricity around Ireland;

"Distribution Services" means any works carried out by ESB Networks in relation to the customer's Electricity Connection, including but not limited to the provision, installation, repair, maintenance, disconnection, re-connection, energisation or de-energisation or servicing of the Meter or equipment used in the distribution and supply of electricity;

"Dual Fuel Product" means a product offered by us from time to time for a supply of both Natural Gas and electricity;

"Electricity Connection" means the connection between the electricity network and the Premises up to and including the Meter;

"Emergency" means an emergency endangering persons and/or property or an outage/fault in the electrical or Natural Gas supply arising from a fault in the Electricity Network or Natural Gas Network;

"Emergency Response Service" means the emergency response service designated by the Commission and operated for the purposes of receiving and responding to reports of actual or suspected Natural Gas or electricity emergencies;

"ESB Networks" means Electricity Supply Board, acting as operator of the Electricity Network;

"Gas Card" means a computer readable card issued by us which will record your pre-paid Natural Gas credits and is inserted into your Natural Gas Pay as You Go Meter;

"Gas Networks Ireland" means the networks business of Ervia, having its principal place of business at Webworks, Eglinton Street, Cork, acting as agent for and on behalf of Gaslink (and its successors and assigns);

"Gaslink" means Gaslink Limited, 6 Lapps Quay, Cork which has been appointed by the Commission for Energy Regulation as the licensed independent operator of Gas Networks Ireland Distribution System (and its successors and assigns);

"GPRO" means the Gas Point Registration Office, a body run by Gas Networks Ireland which maintains the register of all gas meter points in Ireland;

"Gross Calorific Value" means the number of GigaJoules produced by the complete combustion at constant pressure of 1013.25 Millibars Absolute at fifteen (15) Degrees Celsius under standard gravitational force of one (1) cubic meter of Natural Gas at fifteen (15) Degrees Celsius with excess air at the same temperature as the Natural Gas, when the products of combustion are cooled to fifteen (15) Degrees Celsius and when the water formed by combustion is condensed to the liquid state and the product of combustion contain the same total mass of water vapour as the Natural Gas and air before combustion;

"Last Resort Supply Direction" means a direction given to a supplier the Supplier of Last Resort) by the Commission requiring it to make available a supply of Natural Gas and/ or electricity to premises previously supplied by another supplier;

"Licence" means the Licence to supply Natural Gas or electricity granted to us by the Commission;

"Meter" means the Natural Gas or electricity meter and related fittings, pipes (Natural Gas) and wires (electricity) installed by Gas Networks Ireland or ESB Networks for the purpose of measuring the quantity of Natural Gas or electricity used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises;

"MRSO" means the Meter Registration System Operator, a body run by ESB Networks which maintains the register of all electricity meter points in Ireland;

"Natural Gas" means any gas transported through the Natural Gas Network;

"Natural Gas Connection" means the connection between the Natural Gas network and the Premises up to and including the Meter;

"Natural Gas Network and Electricity Network" means all of the transmission and distribution pipelines (Natural Gas) and transmission and distribution wires (electricity) used for the transmission, distribution and supply of Natural Gas and electricity to, from or within Ireland;

"Network Emergency" means an emergency endangering persons and/ or property and arising from a fault in the Natural Gas Network or Electricity Network or any part of the Networks;

"National Gas Emergency Manager" means the person designated as such by the Commission who manages a Natural Gas Network Emergency;

"Pay as You Go Meter" means the prepayment computerised meter through which Natural Gas or electricity may be pre-paid to us using a Gas Card (Natural Gas) or a top-up card (electricity);

"Premises" means the premises specified in your application for Natural Gas and electricity supply or such other premises as may be notified by you to us and accepted by us from time to time;

"Priority Services Customers" means customers who are reliant on electrical home medical equipment, both life supporting and non life supporting;

"Siteworks" means any works carried out by Gas Networks Ireland in relation to the Customer's Natural Gas Connection and any other piece of work as set out in Gas Networks Ireland' Siteworks charges as approved by the Commission, including but not limited to the provision, installation, repair, maintenance, locking, unlocking, disconnection or reconnection of the Meter or equipment used in the transportation and supply of Natural Gas;

"Special Services Customers" meanscustomers who are of pensionable age (aged 66 and above), hearing, sight or mobility impaired or as defined by the Commission from time to time;

"Tariff Structure" means our list of current tariffs and the pricing structure applicable to each and may be viewed on our website at http//:www.bordgaisenergy.ie or, may be obtained by contacting us in accordance with Condition 23; and

"you" means you the customer who as entered into the Contract for the supply of Natural Gas and electricity to the Premises for a Dual Fuel Product. Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract.

1.2  References in the Conditions to a document shall be references to such document as amended or replaced from time to time.

2   Sale and Supply

(a)   We will sell and supply Natural Gas and electricity to you at the Premises as a Dual Fuel Product for the duration of the Commitment Period (as specified to you in the Confirmation Letter) or until the Contract is ended by either of us in accordance with Conditions 17 and 18. We may issue you additional product specific terms and conditions in the form of a Confirmation Letter or otherwise depending on the particular product you have chosen. Together these Conditions and the Confirmation Letter form the Contract between us.

(b)   If you are an existing customer or a new customer of us, this Agreement shall commence on the date that you sign up to this Contract.

(c)   If we do not already supply the Premises, we will begin supplying the Premises on the date the GPRO or MRSO notifies us that we are the Supplier.

(d)   You can cancel your Contract within 14 days from the date you agreed to this Contract under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 by using the cancellation form on our website at http://www.bordgaisenergy.ie/cancellation-form/ or by contacting us in accordance with Condition 23.

(e)   In certain circumstances, you may require us, for whatever reason, to supply either electricity and or gas to you during the 14 day cancellation period set out below. In the event that you wish to cancel this Contract during the 14 days but following the commencement of our supply of electricity and/or gas to you, you agree to pay for all electricity and/or gas supplied to you up to the date of cancellation.

(f)   If you are providing information about other people on a joint application or otherwise, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies.

(g)   It is a pre-condition of supplying our Dual Fuel Product that you satisfy a credit check (at our sole discretion).

3   Metering and Billing

(a)   The Natural Gas and electricity supply will each be measured separately by the Meter and metering equipment that will be installed and maintained in line with the relevant Connection Agreement which sets out the main commercial terms for the connection of loads to the Gas Networks Ireland' or ESB Networks' Distribution System at your premises. Gas Networks Ireland or ESB Networks staff, its agents or contractors will read the Meters

(b)   In between readings of the Meters, estimations of your consumption may be made by ESB Networks or Gas Networks Ireland (as appropriate). If we have not been able to get Meter readings for any reason, we will use estimated readings. You can also provide us with your own Meter reading by phoning 611 01 01.

(c)   We will regularly send you two separate bills for the Natural Gas and electricity that you use. Your bill may also include charges for services including but not limited to Siteworks or Distribution Services charges and will include VAT

(d)   If you or we discover that any Meter reading has been inaccurate or omitted, or the readings have not been converted into charges correctly, you or we, as the case may be, must pay any money to the other party that is due at the date of the next bill, or when requested to do so by Bord Gáis Energy

(e)   If we supply Natural Gas and/or electricity to you but all or part of such Natural Gas and/or electricity supplied is not registered by the Meter(s) (due to a fault or unauthorised interference or any other reason), you must pay an amount equal to the charge that would have been payable had the Meter(s) or metering equipment been working properly.

(f)   Further information on your bill can be obtained in our codes of practice on billing entitled "Bill Payment" which is available on our website http//:www.bordgaisenergy.ie or alternatively may be obtained by contacting us in accordance with Condition 23.

4   Access and Siteworks/ Distribution Services

(a)   All equipment and installations up to and including the Meter belong to Gas Networks Ireland (Natural Gas) and ESB Networks (electricity) and must be used in accordance with Gas Networks Ireland' or ESB Networks' instructions and terms and conditions. Bord Gáis Energy has no responsibility for maintaining the Meters or any metering equipment or associated pipe work or wiring. Pipe work or wiring from the Meter into your Premises and your appliances connecting to it are your responsibility. Neither Bord Gáis Energy, Gas Networks Ireland, Gas Networks Ireland or ESB Networks accepts any responsibility for maintaining these.

(b)   You must comply with any conditions given to you by Gas Networks Ireland, ESB Networks or by the Supplier on behalf of Gas Networks Ireland or ESB Networks regarding the Natural Gas or Electricity Connection or any related matters. A copy of Gas Networks Ireland' terms and conditions can be found on their website at www.gaslink.ie and www.gasnetworks.ie or by phoning 1850 200 694. A copy of ESB Networks' terms and conditions can be found on www.esb.ie/networks.

(c)   We will transfer your data to Gas Networks Ireland and ESB Networks (in accordance with Condition 26) in order that they may perform services in relation to your Meters and Natural Gas Connection and Electricity Connection.

(d)   You are responsible at all times for having due care towards the Meters. You will not interfere or allow any interference with the Meters, whether for repairs or for any other purpose without Gas Networks Ireland' or ESB Networks' consent, and shall notify Gas Networks Ireland, ESB Networks and/or us promptly of any defect in the Meter(s) or if any alteration or other attention is required.

(e)   You may request Gas Networks Ireland or ESB Networks to carry out Siteworks (Natural Gas) or Distribution Services (electricity) at the Premises in accordance with the terms of this Contract.

(f)   Gas Networks Ireland or ESB Networks (and when appropriate we) will inform you at the time that you request the Siteworks or Distribution Services of the cost and payment terms of the Siteworks or Distribution Services.

(g)   We may request that Siteworks or Distribution Services are carried out at the Premises such as locking, unlocking, disconnection, reconnection or servicing of the Meter.

(h)   You are responsible for all costs (including VAT) associated with the Siteworks or Distribution Services whether requested by you or us. This includes any costs incurred as a result of the cancellation of the Siteworks or Distribution Services by you or because of your default.

(i)   You are also responsible for any fees payable where Gas Networks Ireland or ESB Networks visits the Premises to carry out the Siteworks or Distribution Services at a time agreed with you, but is unable to do so due to your default.

(j)   You must allow Gas Networks Ireland' and/or ESB Networks' authorised personnel, agents or contractors entry to your Premises to which gas is supplied for the purposes of reading, inspecting, disconnecting, de-energising, locking or removing the Meter or Meters and for all other purposes in connection with providing Natural Gas and electricity. Such entry to be permitted at all reasonable times and at any time in case of any Emergency or Network Emergency.

(k)   If you fail to comply with Condition 3 (Metering and Billing) or 4 (Access and Siteworks/ Distribution Services) and this frustrates or delays payment for the Natural Gas or Electricity used by you, we will be entitled to treat this as a neglect or refusal to pay for the purposes of this Contract.

5   Price of Dual Fuel Product

(a)   The price of the Duel Fuel Product supplied by us is the standard variable rate for Natural Gas and electricity as set out in our Tariff Structure less any applicable discount(s). You will be notified of the price of the Dual Fuel Product and any discount(s), if applicable, in your Confirmation Letter. As this is a variable priced product, the price of the Dual Fuel Product may change during the Commitment Period.

(b)   You may receive a discount for choosing a particular payment method and/or billing method. If you do receive a discount for this, then you must maintain this payment method and/or billing method for the Commitment Period in order to maintain your discount. If applicable, any discount(s) will be notified to you in the Confirmation Letter.

(c)   We are entitled to change the price of the Dual Fuel Product or the price of Natural Gas or electricity once we have informed you either by the publication of an advertisement in any national daily newspaper or by sending notice of the change to you by post. Any such advertisement or notice will state the date from which the change is to become effective. We will give you thirty (30) days notice in advance of any price change taking effect. Should we not hear from you within this period, by continuing to receive the supply of Natural Gas and/or electricity you will be deemed to have given your express consent to accepting this change and that you are happy for the Contract to continue on the same terms and conditions, subject to the price change.

(d)   You may get advice from us on choosing a tariff but you are responsible for making the decision on what tariff best suits your needs. In the event that you have chosen the incorrect tariff for you, Bord Gáis Energy will not be held accountable for this or any charging that has occurred due to your incorrect selection. To change your tariff please phone us on 611 01 01.

6   Payment of Accounts

(a)   You must pay us the cost of the Natural Gas and electricity consumed at the Premises, or which is estimated that you have consumed during the Billing Period (plus VAT), and any other charges which may be applicable to the tariff you have chosen.

(b)   You will be issued two bills for the Natural Gas and electricity consumed at the Premises which may not be issued at the same time. Unless we have agreed otherwise, every bill, including one based on an estimated meter reading, is payable on the date specified in the bill(s). If you do not pay your bill(s) on time, any discounts that are applied to your bill(s) may be removed at our discretion. In circumstances where a discount(s) has been removed from your bill(s) because you have not paid on time, you must contact us in accordance with Condition 23 and we may reinstate your discount at our discretion.

(c)   If you receive a discount from us for paying by a particular payment method and/or choosing a particular billing method then you must continue to pay by this payment and/or billing method in order to maintain your discount.

(d)   You must also pay us for any amount specified on the bills for other services that we have agreed to provide to you.

(e)   You must pay us for any Siteworks or Distribution Services that we or you have requested be carried out at your Premises and for which we have been charged by Gas Networks Ireland or ESB Networks. This includes (but is not limited to) the locking, unlocking, disconnection, or reconnection or testing of the Meter.

(f)   The unit cost of a kWh of Natural Gas and electricity is applied to the number of kWh used or estimated to have been used during the Billing Period to produce the cost of Natural Gas and electricity used by you at the premises. Other charges may be payable (including a supply charge) depending on the tariff you have chosen.

(g)   Your liability to pay for the Natural Gas and electricity used at the Premises (plus VAT) together with any supply charges which may be applicable to the tariff you have chosen and any amount specified on the bill for other services that we have agreed to provide to you continues until all sums due are discharged by you.

(h)   You must pay us by one of the methods set out on our website, on the back of your bills or as set out in our Code of Practice entitled "Bill Payment".

(i)   As you are a dual fuel customer and will receive separate bills, any payments you make will be allocated to the account against which you make them. In the event of non-payment of one account, we may only lock or disconnect the meter related to that particular account.

(j)   If you do not pay us any sum due under the Contract you will be liable to pay us interest from the due date for payment at a daily rate equal to 2% above the Bank of Ireland AAA Overdraft Rate then in force or, if there is no such rate, then an equivalent rate, accruing on a daily basis until payment is made.

(k)   In the event that you are experiencing payment difficulties, we may agree to the installation of a Pay as You Go Meter at your premises (where suitable) in order to maintain your supply and/or repay any Natural Gas or electricity debt owed by you which may be recovered through the Pay as You Go Meter. You are responsible for the cost of installing the Pay as You Go Meter unless otherwise directed by Bord Gáis Energy. In the event that a Pay as You Go Meter is installed, you will be placed on our standard tariff for Pay as You Go Meter customers and all discounts on your account shall be removed.

(l)   A Gas Card (Natural Gas) or top-up card (electricity) will be issued to you for use with the Pay as You Go Meter. You shall be responsible for the safe custody of the Gas Card and/or top-up card. If a replacement Gas Card or top-up card is required by you it will be charged to you at the rate prevailing at that time. For further information on Pay as You Go Meters please see our Code of Practice on Pay as You Go Meters. You may obtain a copy of this code by contacting us in accordance with Condition 23.

(m)   You will not be charged for changing Supplier.

(n)   When your request to switch to us is processed, your current supplier will notify us if you are in arrears for more than levels set for all customers by the Commission. If we decide not to carry out the switch because of arrears, we will tell you in writing.

(o)   If you have a Bord Gáis Energy account with us at this or other premises, we may transfer any credit or debt between your accounts in order to recover any money you owe us.

(p)   Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Contract. In the event that there are arrears owing on your account, Bord Gáis Energy reserves the right to seek recovery of these arrears from one or all of the joint account holders.

(q)   Failure to adhere to these Conditions in respect of payment of accounts will adversely affect your Bord Gáis Energy credit record.

(r)   If you close your Natural Gas and/or electricity account (credit meter) and there is a credit balance due to you this will be shown on your final bill. You must contact us to receive your credit. If any credit remains unclaimed for longer than one year then we may remove this credit from your account.

7    Application of Terms and Conditions to your Connection for Natural Gas Supply

(a)   In consideration, and as a condition, of being connected to the Gas Networks Ireland™ Distribution System in order to receive a Natural Gas supply and for other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged), you hereby accept and agree to be bound by the terms and conditions under which a connection to the Gas Networks Ireland™ Distribution System is provided and operated.

(b)   These terms and conditions, called the "Gaslink, BGN Terms and Conditions for Gas Users at Non Daily Metered (NDM) Offtake Points", are available at www.gaslink.ie and www.gasnetworks.ie or by contacting Gas Networks Ireland at 1850 200 694 and are entered into between you and Gas Networks Ireland, acting as the agent for and on behalf of Gaslink as and from the date of this Contract.

8    Calculation of Natural Gas Supplied

(a)   You will be charged for the number of kiloWatt hours (kWh) of Natural Gas consumed, or estimated to have been consumed, or passed through the Meter, or estimated to have been passed through the Meter during the Billing Period, in accordance with the Gross Calorific Value of the Natural Gas as determined by Gas Networks Ireland.

(b)   To convert the Meter read or estimated Meter read into kilowatt hours (kWh) a conversion factor is applied. This conversion factor is provided to us by Gas Networks Ireland and is shown on your bill

(c)   The calculation of Natural Gas supplied will conform with the requirements of Directive 2004/22/EC on measuring instruments or any amendment or re-enactment of that Directive.

9    Security Cover (Cash Deposit)

If we decide it is required at any time, you must provide us with security cover (such as a cash deposit). This may be used at Bord Gáis Energy™s sole discretion for the payment of any monies which become due by you under the Contract and which remain unpaid at any time. Any cash deposit will be repaid to you when you close your account provided all sums due have been paid or provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest.

10    Special Services Customers (Natural Gas and Electricity)

(a)   We will provide certain services to our customers who require special services in relation to their Natural Gas and electricity usage. Details of these special services are set out in our Code of Practice for Special Services Customers which may be which is available on our website www.bordgaisenergy.ie, or obtained by contacting us in accordance with Condition 23.

(b)   We maintain a register of Special Services Customers. If you wish to be treated as a Special Services Customer and receive the services as set out in our Code of Practice on Special Services Customers, you must give us the necessary information that we require to compile this register and we agree that we will not disclose this information except to Gas Networks Ireland and ESB Networks (as appropriate) who require the information to perform certain services for you and in accordance with these Conditions and the law.

11    Priority Services (Electricity Only)

(a)   We will provide certain priority services to Priority Services Customers. Details of these priority services are set out in our Code of Practice for special and priority services customers which is available on our website at www.bordgaisenergy.ie or may be obtained by contacting us in accordance with Condition 23.

(b)   We maintain a register of Priority Services Customers. If you wish to be treated as a priority services customer and receive the services as set out in our Code of Practice, you must give us the necessary information that we require to compile this register and we agree that we will not disclose this information except to ESB Networks who require the information to perform certain services for you and in accordance with these Conditions and the law.

12    Natural Gas or Electricity Network Emergency

In the event of and for the duration of a Network Emergency in gas or electricity or in the case of an escape, or suspected escape, of Natural Gas:

(a)   we may at the request of the National Gas Emergency Manager, the electricity or gas Emergency Response Service, ESB Networks or Gas Networks Ireland discontinue the supply of Electricity or Natural Gas to the Premises; and

(b)   you must refrain from using Electricity or Natural Gas immediately upon being told by us or ESB Networks, Gas Networks Ireland or the National Gas Emergency Manager that you should do so.

13    Emergency Response Service (Natural Gas)

(a)   The emergency response service is operated by Gas Networks Ireland on behalf of all customers.

(b)   The 24-hour telephone number of the emergency response service is 1850 20 50 50.

(c)   We will, in so far as is practicable, take steps to inform you of any change in the details of the emergency response service before such change becomes effective. In any event the up-to-date information about this service will be displayed on our website (www.bordgaisenergy.ie), or may be obtained by contacting us in accordance with Condition 23.

14    Emergency Response Service (Electricity)

(a)   The emergency response service is operated by ESB Networks on behalf of all customers.

(b)   The 24-hour telephone number of the emergency response service is 1850 372 999.

(c)   We will, in so far as is practicable, take steps to inform you of any change in the details of the emergency response service before such change becomes effective. In any event the up-to-date information about this service will be displayed on our website (www.bordgaisenergy.ie), or may be obtained by contacting us in accordance with Condition 23.

15   Limitation of Liability

(a)   We will not be responsible for any loss or damage sustained by you in respect of any failure by us to supply Natural Gas as a result of our inability to secure a supply of Natural Gas and/or electricity, industrial action, breaks or defects in mains, or any other reasonable cause outside our control.

(b)   We will not be liable to you under this Contract in contract, tort (including negligence) or otherwise for any indirect or consequential loss or economic loss suffered by you as a result of the sale or supply of Natural Gas and/or electricity or in connection with this Contract.

(c)   We will not have any liability howsoever arising in respect of, or in connection with, any failure of the services provided by Gas Networks Ireland, ESB Networks, your Natural Gas Connection or Electricity Connection or any Siteworks or Distribution Services.

(d)   You accept liability for the care and maintenance of the Appliances and associated pipe work and wiring at the Premises.

(e)   We accept no liability arising in relation to your Appliances, the associated pipe work and wiring or the maintenance of the Appliances or associated pipe work or wiring.

(f)   Nothing in this Contract will exclude or restrict our liability for damages arising out of liability for death or personal injury arising from our negligence.

16    Discontinuance of Natural Gas and/or Electricity Supply

Any Natural Gas or electricity Meter supplied to you shall remain the property of Gas Networks Ireland or ESB Networks (as appropriate) and may be removed or disconnected by Gas Networks Ireland or ESB Networks in the following circumstances:

(a)   under instruction of Bord Gáis Energy in accordance with Condition 4(g); or

(b)   for safety; or

(c)   suspected interference reasons; or

(d)   if there is no active gas or electricity supplier at your Premises.

17    Your Right to Terminate the Contract

(a)   As our Dual Fuel Product contains a Commitment Period then you must remain a customer of Bord Gáis Energy for the Commitment Period. If you terminate the Agreement and/or change supplier for either Natural Gas or electricity or both before the expiry of the Commitment Period then we have the right to charge you an Early Exit Fee. The Early Exit Fee is €50 and will be applied to your account

(b)   At the end of the Commitment Period and if you do not enter into a new Dual Fuel Product Contract with us, or if you change supplier for either one of gas or electricity, then you will be placed on our standard tariff(s) for Natural Gas and/or electricity (with no Dual Fuel Product discount) and our standard terms and conditions of electricity or gas supply will apply (which are available on our website www.bordgaisenergy.ie, or obtained by contacting us in accordance with Condition 23). Upon the expiry of the Commitment Period, we may remove any discount(s) at our discretion.

(c) (i) You will remain liable for any Natural Gas and electricity used in the Premises during the Commitment Period.

  (ii) You will also be liable for Natural Gas and electricity if you continue to use gas and electricity after the Commitment Period.

  (iii) If you want to end this Contract after the Commitment Period you must give us 7 days notice.

  (iv) You will remain liable for any Gas or electricity usage after the Commitment Period until this 7 days notice is given and has expired and (i) you have given us a meter reading or (ii) you have given access to Gas Networks Ireland or ESB Networks to read and lock the Meter or (iii) you have accepted an estimated meter reading provided by us. If you cannot provide us with a closing meter read we may provide you with an estimated read calculated by us, at our sole discretion. Where this happens, you agree to make payment in full based on our estimated Meter read(s). In the event that you cannot provide a meter reading(s), do not accept our meter reading(s) or cannot provide Gas Networks Ireland or ESB Networks access to the Premises, you may be charged a special administration fee of €65 in order to close your account.

(d)   Notwithstanding Condition 17(a), if you or we terminate either your Natural Gas or electricity account during the Commitment Period, your discount(s) may be removed from your remaining account and our standard terms and conditions of electricity or natural gas supply will apply (which are available on our website www.bordgaisenergy.ie, or obtained by contacting us in accordance with Condition 23)

(e)   The ending of the Contract, will not affect any rights or duties which have accrued to you prior to the Contract ending.

(f)   Where the supply of Natural Gas or electricity is disconnected due to your default, you will pay us all expenses reasonably incurred and the cost of disconnection and of subsequent reconnection, if any.

(g)   Further information in relation to our policy and procedures for causing Meters to be locked or premises to be disconnected from the Natural Gas network and Electricity Network is set out in our Code of Practice on "Bill Payment" which may be obtained by contacting us in accordance with Condition 23.

(h)   In the event of your death, either your Personal Representative, or the occupiers for the time being of the Premises, or both of them together, will be liable for any continued supply of Natural Gas and electricity to the Premises until a new contract is entered into for the supply of Natural Gas and/or electricity to the Premises or until this Contract is terminated.

18    Our Right to Lock, or Disconnect the Meter and Terminate the Contract

(a)   We may lock and/or disconnect your Meter and may terminate this Contract in the following circumstances:-

(i)   With notice, if you have not paid any monies due by you under the Contract and we have followed our policy in our Code of Practice on "Bill Payment" in attempting to recover these monies.

(ii)  With notice, if you continue to be in breach of these Conditions for one month or more, having received notice of any such breach from us.

(iii)   With notice, if you do not agree to the installation of a Pay as You Go Meter or agree to enter a payment plan for the recovery of debt, where suitable.

(iv)   Without notice, if the National Gas Emergency Manager, the emergency response service, ESB Networks or Gas Networks Ireland informs us that there is any risk of fire or explosion or injury to persons or property as a result of any defects or suspected defects in the supply main (Natural Gas), service pipe (Natural Gas), electrical network, meter installation or the Appliances and this is not rectified within a reasonable period of time.

(v)   Without notice, if we consider that there is any risk of fire or explosion or injury to persons or property by reason of any defects or suspected defects in the supply main, service pipe, meter installation, or yourinternal installations up to and including the Appliances.

(vi)   Without notice, if we no longer have a Licence to supply your Premises.

(vii)   Without notice, if a Last Resort Supply Direction is given to another supplier (the Supplier of Last Resort) in respect of the Premises, and the Contract will end on the date that the direction takes effect (your data will be transferred to the Supplier of Last Resort in accordance with Condition 19 order that it can supply you with electricity).

(b)   The ending of the Contract, will not affect any rights or duties which have accrued to us prior to the Contract ending.

19    Complaints

(a)   You may make a complaint in relation to any issue arising under the Contract by contacting our Customer Service Department in accordance with Condition 23.

(b)   Any complaints made by you will be dealt with by us in accordance with our Code of Practice for dealing with customer complaints. You may obtain a copy of this code by contacting us in accordance with Condition 23

20    Variation of General Conditions

(a)   We may amend, vary or add to these Conditions at any time on giving you thirty (30) days notice in writing. If any variation, addition or amendment is unacceptable to you, you may end the Contract in accordance with Condition 15(a) (the unvaried Conditions applying during the seven (7) day notice period) otherwise by continuing to receive the supply of Natural Gas, you will be deemed to have expressly consented to accepting the new Conditions and these will become effective 30 days after we have served the notice of variation/addition/amendment.

(b)   The Conditions shall be displayed on our website www.bordgaisenergy.ie, or may be obtained by contacting us in accordance with Condition 23.

21    Assignment

(a)   We may assign or transfer to any other person the benefit of this Contract or any or all of our rights and obligations hereunder without your prior written approval.

(b)   You may not assign this Contract without our prior written consent which shall not be unreasonably withheld.

22    Notices

(a) Except for price change notices issued under Condition 5(c) we will have given you proper notice:

(i)   if we send the notice by post to your lastknown address on the second day after the date it was posted; or

(ii)   if we address the notice to some or all customers in an advertisement in a national newspaper. Notices may be included in any other communication we send you.

(b)   You will have given us proper notice if you send the notice by post addressed to us at our principal office or by calling us or emailing us in accordance with Condition 23.

23    Contact Details

(a) Our Customer Service Department may be contacted:

(i)   In writing:
Bord Gáis Energy
PO Box 10943
Dublin 2

(ii)   By telephone:
611 01 01

(iii)  By fax:
1850 631 631

(iv)   By e-mail:
info@bordgais.ie

(v) Minicom:
1850 630 630

Please note, we will only deal with the named account holder for data protection purposes.

Certain information as provided in the Conditions may also be obtained on our website at www.bordgaisenergy.ie

(b) This contact information may be amended or varied from time to time. The up-to-date information in this regard will be displayed on our website and on your bill.

24    Bord Gáis Energy Codes of Practice and Customer Charter

(a)   We have 5 Codes of Practice in each of Gas and Electricity covering Complaint Handling, Marketing, Bill Payment, Pay as You Go Meters and Special Services & Priority Services Customers which set out the way we do our business in each of these areas and the services and levels of service you can expect. To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie

(b)   We have a Customer Charter which sets out our customer service commitments and our 7 guaranteed service standards. If you believe that we have breached any of our guaranteed standards, you may apply for a Charter payment. To obtain a free copy please call us on 611 01 01 or visit our website at www.bordgaisenergy.ie

25    Customer Information - Natural Gas

You agree that we may give your information to Gas Networks Ireland and Gas Networks Ireland for the purposes of connecting you to, and operating, the Gas Networks Ireland™ distribution system and for the purposes of the "Terms and Conditions for Gas Users at Non Daily Metered (NDM) Offtake Points".

26    Data Protection Notice

(a)   In order that Bord Gáis Energy may provide you with an effective service, it is necessary for Bord Gáis Energy to collect and use data relating to you while you are being supplied with Natural Gas and electricity. This data is used mainly to manage your customer account and for operational reasons, including, for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. We may use the data relating to you to carry out credit checks and for fraud prevention with licensed agencies, fraud prevention agencies and other licensed Natural Gas and Electricity Suppliers. This data may be recorded by these organisations to prevent fraud, help make credit decisions about you and for debt collection purposes. Bord Gáis Energy may keep your data for a reasonable period after you cease to be supplied with Natural Gas and electricity but will not keep it for any longer than is necessary and/or as required by law.

(b)   Bord Gáis Energy may disclose your data to other members of the Bord Gáis Energy group and agents who act on behalf of Bord Gáis Energy in connection with the activities referred to above. Such agents are only permitted to use your data as instructed by Bord Gáis Energy. They are also required to keep your data safe and secure. We may also share your data with the Sustainable Energy Authority of Ireland in order to fulfil legislative requirements

(c)   From time to time you may speak to employees of Bord Gáis Energy (or agents acting on its behalf) by telephone. To ensure that Bord Gáis Energy provides a quality service, your telephone conversations may be recorded. Bord Gáis Energy will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis Energy or any other purposes mentioned in this Notice.

(d)   If you sign-up for any of our online services and we communicate with you by email, you are responsible for the security and integrity of your own email account. You accept that electronic mail passing over the Internet may not be free from interference by third parties. Consequently, while we will take all reasonable security measures, Bord Gáis Energy cannot guarantee the privacy or confidentiality of information relating to you when passing over the Internet.

(e)   You have the right to ask for a copy of your personal data (Bord Gáis Energy is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis - Data Protection Officer, P.O. Box 10943, One Warrington Place, Dublin 2. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.

27    Marketing

Bord Gáis Energy, members of the Bord Gáis Energy group and/or agents acting on behalf of Bord Gáis Energy may wish to contact you by text message, e-mail, post, telephone or in person with information about products or services (relating to gas, electricity or other products and services, including those offered by third parties) which may be of interest to you.

Please follow carefully the instructions below to ensure that your marketing preferences are respected.

(i)   If you do not wish to be contacted by e-mail or text message with information about Bord Gáis Energy products and services which relate to the supply of Natural Gas, electricity or boiler services products, please exercise your right of opt-out as described below.

(ii)  If you do not wish to be contacted by post, telephone or in person with information about Bord Gáis Energy products or services, including those which may not relate to the supply of Natural Gas or electricity, please exercise your right of opt-out as described below.

(a)   How to exercise your right of opt-out

When registering your marketing preferences with us, you are responsible for recording your preferences accurately. If you have multiple accounts with Bord Gáis Energy, you must ensure that your preferences are recorded accurately and inform us which accounts you wish to opt-out from.

You can exercise your right of opt-out by either:

writing to us at:
Bord Gáis Energy
Data Protection Opt-out
PO Box 10943
Freepost F4062
Dublin 2

OR

completing the Web Form on
www.bordgais.ie/energysupply/dp

28    Deemed Contract

(a)   If you own or occupy a Premises where a supply of electricity and/or gas is provided and you do not have a contract for the supply of electricity and/or gas with Bord Gáis Energy as the registered supplier of the Premises then you will be considered to be supplied by us under a Deemed Contract.

(b)   The Deemed Contract will be between us, Bord Gáis Energy, and you, the owner or occupier of the Premises. The Deemed Contract will start on the date when you begin to take a supply of electricity and/or gas in the absence of a contract for supply and shall end on the date on which we or another supplier is registered with the MRSO and/ or GPRO as the supplier of the Premises or on the date on which we cease to supply the Premises, whichever is the earliest.

(c)   If you are being supplied under a Deemed Contract:

(i)   we will send you a notice informing you of this and advising you that you are liable to pay for any electricity consumed under a Deemed Contract; and

(ii)   our standard Conditions of Supply for Residential Customers will apply to you;

(iii)   you will be charged our standard electricity and/ or gas tariff (which shall include applicable charges, taxes and levies) for residential customers for any electricity and/ or gas supplied. Our standard electricity and/ or gas tariff is published on our website at www.bordgaisenergy.ie or can be obtained by calling us on 1850 632 632.

(iv)   You will be bound by ESB Networks General Conditions for Connection to the Distribution system for customers with a connection of less than 100kVA (if you are being supplied with electricity under a Deemed Contract). You will be bound by Gas Networks Ireland Terms and Conditions for Gas Users at Non Daily Metered (NDM) Offtake Points (if you are being supplied with gas under a deemed contract).

29    General

(a)   The headings in these Conditions are for convenience only and will not affect their interpretation.

(b)   If we waive a breach of the Contract by you, that waiver shall not be considered to be or include a waiver of any subsequent breach by you of the same or any other provision.

(c)   If a competent authority determines that any provision of these Conditions is invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected by that determination.

(d)   The Contract shall be governed and construed in accordance with the laws of Ireland and the courts of Ireland and the Commission for Energy Regulation shall have jurisdiction to decide any disputes arising between us and you.