Government Credit: We've applied the final credit to eligible customer's electricity accounts. You'll see the credit on your online account or next bill. Find out more

Terms and Conditions of Service and Supply

Gas

Terms and Conditions of Gas Supply for Residential Customers - No Fixed Term / Ongoing Term Contract

View Download PDF

Terms and Conditions of Supply for Residential Gas Customers - Fixed Term Contract

View Download PDF

Terms and Conditions of Fixed Rate Gas Supply for Residential Customers

View Download PDF

Terms and Conditions of Gas Supply for SBU and MBU Business Customers

Download PDF

Terms and Conditions of Gas Supply for Fuel Variation Tariff Customers

Download PDF

Welcome packs

Residential Gas

Download PDF

Gas fixed rate

Download PDF


Electricity

Terms and Conditions of Electricity Supply for Residential Customers - No Fixed Term / Ongoing Term Contract

View Download PDF

Terms and Conditions of Supply for Residential Electricity Customers - Fixed Term Contract

View Download PDF

Terms and Conditions of Fixed Rate Electricity Supply for Residential Customers

View Download PDF

Terms and Conditions of Electricity Supply for SME Business Customers

Download PDF

Welcome packs

Residential electricity

Download PDF

Electricity fixed rate

Download PDF

Smart Metering/ Microgeneration

Terms and Conditions of Electricity Smart Meter supply for Residential customers - Fixed Term Contract

Download PDF

Terms and Conditions of Electricity Smart Meter supply for Residential customers - No Fixed Term Contract

Download PDF

Terms and Conditions of Dual Fuel Smart Meter supply for Residential customers

Download PDF

Terms and Conditions of Electricity Smart Meter supply for Business customers

Download PDF

Terms and Conditions of our Microgen Export Plan for Residential customers

Download PDF

Terms and Conditions of our Microgen Export Plan for Business customers

Download PDF

Dual Fuel

Terms and Conditions of Dual Fuel Supply for Residential Customers

View Download PDF

Welcome pack

Dual fuel

Download PDF

Promotional Offers - Terms and Conditions

Local Heroes Boiler Scrappage Competition

June 2023

View Download PDF

Complete Boiler Care

April 2022

View Download PDF

March 2022

View Download PDF

Dual Fuel with Free Hive Terms and Conditions 

October 2021

View Download PDF

November 2018 to September 2021

View Download PDF

Welcome Home Bundle Terms and Conditions

October 2021

View Download PDF

August 2020 to September 2021

View Download PDF

Dual Fuel with Free Hive and Amazon Echo Dot Terms and Conditions 

December 2022

View Download PDF

April 2021 to September 2021

View Download PDF

Dual Fuel with Free Hive, Boiler Service and Amazon Echo Dot Terms and Conditions

December 2022

View Download PDF

April 2021 to September 2021

View Download PDF

Services

Hive Sale Terms and Conditions PDF 

Download PDF

Hive Installation Terms and Conditions PDF

Download PDF

Oil Boiler Service Terms and Conditions

View

Oil Boiler Repairs Terms and Conditions

View

Heat Pump Service Terms and Conditions

View Download PDF

Heat Pump Repair Terms and Conditions

View Download PDF

Boiler Services

365 Boiler Care Terms and Conditions 

View

Complete Boiler Care +1 Terms and Conditions 

View

Complete Boiler Care Terms and Conditions

View

Boiler Repair Terms and Conditions

View

Gas Boiler Repair and Service

View

Gas Boiler Repair and 365 Boiler Care Plan Terms and Conditions

View

10-Year Boiler Install Warranty Terms and Conditions

View Download PDF

Local Heroes Boiler Install 10-Year Warranty Terms and Conditions

View Download PDF

Power Flushing Terms and Conditions

View


Installations

Gas Boiler Install - Terms and Conditions Page

View Download PDF

Hive Installation Terms and Conditions PDF

Download PDF

Hive EV Charger - Warranty PDF

Download PDF

Elli Volkswagen ID. Charger installation – Additional Works Terms and Conditions PDF 

Download PDF

Ford EV Charger Sales and Installation - Terms and Conditions PDF

Download PDF

Heat Pump Install - Terms and Conditions Page

View

Heat Pump Install 5-Year Warranty - Terms and Conditions Page

View

Solar PV Sale and Installation: Solar PV - Terms and Conditions

View Download

Bord Gáis and IFA Solar PV Sale and Install - Terms and Conditions

View Download

Bord Gáis and Finance Ireland Terms and Conditions of Sale and Installation: Solar PV Panels

View Download