Help and support
See below for help and ways to get in touch with us.
Help topics
Send us your question
We aim to respond within two working days.
Need to talk to us?
Webchat
Mon-Fri: 8am-8pm, Sat: 9am-5pm
When available, you can chat with one of our agents by clicking on the agent chat icon located at the bottom right of your screen.
Home customers
Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.
Mon-Fri: 8am-8pm, Sat: 9am-5.30pm
Current customers 01 611 0101 (Please have a bill to hand)
New customers 01 611 0151
Business customers
Business Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.
Mon-Fri: 8.30am-6.30pm
01 611 0166 (Please have a bill to hand)
Self service
Online account
You can view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more on your online account.
Automated voice service
Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.
Home energy 01 611 01 72
Business energy 01 611 01 75
Emergency numbers
Gas:Gas Networks Ireland (24 hrs): 1850 20 50 50
Electricity:ESB Networks (24 hrs): 1850 37 29 99