What is a priority customer?
A priority customer is a customer that's reliant on electrical home medical equipment.
Bord Gáis Energy maintains a confidential priority support register for residential customers who are reliant on home medical equipment. If you, or someone living in your household, is dependent on electrical equipment that is vital to your or their health, we encourage you to register with us.
Details of customers who register with us will be sent to ESB Networks for inclusion on the industry register. This will enable ESB Networks to identify those customers who are particularly vulnerable to an electricity supply interruption.
The following equipment qualifies:
You qualify if you use the following medical equipment in your home.
Life support equipment:
- Home dialysis
- Oxygen concentrator
- Peg tube feeding pump
- Personal suction machine
- Total parental nutrition machine
- Ventilator
Non-life support equipment:
- Electric hoist
- Electric pressure-relieving mattress
- Household lift
- Nebuliser
If you’d like to apply for priority services, please complete our Priority Customer online registration form.
For further information or to print a registration booklet, please view our Electricity Code of Practice.