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Our Codes set out the way we carry out our business and the standards of service you can expect from us. Our Customer Charter underpins each of our Codes of Practice and sets out eight guaranteed standards. We also have a confidential special services and priority services register for vulnerable residential customers who have special needs in relation to their energy supply.

As a member of our Rewards Club you can enjoy great savings through our Tesco partnership, get access to must see shows at the Bord Gáis Energy Theatre, be at the core of the GAA Hurling Championships and treat the family to an epic adventure at Center Parcs Ireland.

This helpful information hub is aimed at keeping you, our customers, as informed as possible and guiding you through these extremely challenging times. 

Boiler Breakdown update: our Boiler Care Team is available from 8 June to carry out boiler services or repair work with newly implemented safe working practices to protect our customers and employees.

Annual Shine a Light Night returns for 2020 with appeal to businesses and the general public to get involved.

This year’s Shine A Light Night initiative is calling on people all over the country to sleep out for one night and raise funds to help Focus Ireland’s vital services.  As a result of the Covid-19 impact on communities across Ireland, people experiencing homelessness are more vulnerable than ever before.  

We want our customers to stay safe. If you smell gas at home, on the street or in your business, you should contact Gas Networks Ireland (24 hrs) immediately on  1850 20 50 50

Visit our help section for emergency information and phone number in English, Irish, Polish, Russian and Mandarin Chinese.