Useful customer information

Father and son doing homework at kitchen table

Our 24 hour automated telephone service

We offer a 24 hour automated telephone service.

Call us on 01 611 01 01 to:

  • pay your bill using a debit or credit card.
  • access account, payment and billing details.
  • submit a meter reading.

Visit our Contact Us page  for more information on how to get in touch. 

Emergency phone numbers


If you suspect a gas leak, call Gas Networks Ireland 24 hour emergency line: 1800 20 50 50.

Visit our help section for gas emergency information and phone number in English, Irish, Polish, Russian and Mandarin Chinese.


For any electrical interruptions or emergencies, contact ESB Networks immediately at 1800 372 999 (24 hours).

Blue flame and writing "Bord Gáis Energy"

Direct Debit

Direct Debit is the easiest way to pay your bill. Print and post the forms below or log in to MyBGE now to set up a Direct Debit, view your bills and energy usage in one place, anytime you need it. 

Not already registered? Register now - it's quick and easy. Just have your bill to hand.

Residential Gas - download Direct Debit Mandate(PDF)

Residential Electricity - download Direct Debit Mandate(PDF)

Energy generation & trading information

Energy efficiency & green products information