Christmas 2025 Customer Care Information

Remember, you can self-serve online anytime over the festive season, even when our phone lines are closed.

What you can do online

Sign in to your online account to:

• View your latest bill
• Check your balance
• Make a payment
• Submit a meter reading

It’s quick, secure, and available 24/7.

You can also visit our Help and Support section for answers to the our most frequently asked questions.

Other ways to get help

Chatbot
Use our 24-hour chatbot to:

• Check your balance
• Update account details
• Get answers to our top questions

Just click the chatbot icon in the bottom-right corner of your screen to get started.

Automated Voice Service (IVR)
Prefer to use the phone? Our automated voice service (IVR) lets you:

• Check your balance
• Pay your bill
• Submit a meter reading

Please have a bill to hand when you call.
Home energy: 01 611 01 72
Business energy: 01 611 01 75

Pay As You Go (PAYG) top ups

• Non-smart electricity PAYG customers - top up here.
• Smart PAYG customers - top up on your online account.
• Gas PAYG customers can purchase credit at their nearest Payzone outlet. For a list of outlets in your area, visit www.payzone.ie. 

Christmas Customer Care Opening Hours 

Our team is here to help during the hours below. Click here to contact us. Outside of these times, you can still manage your account online.