Help and support

See below for help and ways to get in touch with us.

Help topics

Send us your question

We aim to respond within two working days.

Need to talk to us?

Webchat
Webchat icon

Mon-Fri: 8am-8pm, Sat: 9am-5pm

When available, you can chat with one of our agents by clicking on the agent chat icon located at the bottom right of your screen.

Home customers

Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.


Mon-Fri: 8am-8pm, Sat: 9am-5.30pm 

Current customers 01 611 0101 (Please have a bill to hand)

New customers 01 611 0151

Business customers

Business Energy, Bord Gáis Energy, PO Box 10943, Dublin 2.


Mon-Fri: 8.30am-6.30pm

01 611 0166 (Please have a bill to hand)

Self service

Online account

You can view and pay bills, check your balance, submit meter readings, set up a direct debit, see your usage and more on your online account. 


Automated voice service

Check your balance, pay your bill, or submit a reading using our automated voice service. Please have a bill to hand.


Home energy        01 611 01 72

Business energy  01 611 01 75

Emergency numbers

Gas:Gas Networks Ireland (24 hrs): 1850 20 50 50

Electricity:ESB Networks (24 hrs): 1850 37 29 99