Billing and Payments
Top questions
Sub categories
- Why is my bill estimated?
- Understanding your bill
- How do I use the spend estimation tool?
- How do I check my balance?
- How will my natural gas allowance be reflected on my bill?
- My electricity bill explained
- My gas bill explained
- How do I find out when my next bill is due?
- Why is my 'Next Bill Between' date showing in the future but I have not received this month’s bill?
- Why is my payment not reflected on my bill?
- My smart bill explained
- Why haven’t I received my bill?
- How often will I be billed?
- How can I get a refund if my account is in credit?
- How can I view and download my bills online?
- How do I get a copy of my bill?
- My bill is higher than expected
- Can I change my bill frequency?
- How can I sign up for Level Pay?
- What happens if I miss a payment?
- Am I currently paying by Level Pay?
- What payment options are available?
- How do I change or update my direct debit?
- How do I set up a direct debit?
- Can I change my existing payment method?
- How do I pay my bill online?
- How does paperless billing work?
- How do I set up a scheduled payment?
- How do I cancel a scheduled payment?
- What is Level Pay and how does it work?
- Why has my Level Pay amount changed?