How can I get a refund if my account is in credit?

When requesting a refund, please send us the following information:

• Account number - you'll find this on your online account or latest bill
• Name on account
• Address on account
• Up-to-date meter read - learn how to read your meter (please attach a date-stamped photo if you've had estimated readings for a long time)

If you pay by direct debit, we'll refund to the bank account the direct debit is set up on. If you avail of any of our other payment methods, we'll refund you by EFT (electronic funds transfer) when you provide us with your bank details (IBAN and BIC). 

Refunds can take up to 15 working days to process, due to meter read validation and other checks. For more information on refunds, see our terms and conditions.

If your final bill is in credit

If the final balance on your account is in credit and you've another Bord Gáis Energy account, we'll first attempt to transfer the credit to that account, as per our terms and conditions. If a balance transfer is not applicable and you pay your bills by direct debit, then we'll attempt to refund your bank account automatically.

If a balance transfer is not applicable and you don't pay your bills by direct debit, please fill out our email webform to request your refund. Please provide us with your account number, name on the account and address on the account.

Important information for Level Pay customers

If you're a Level Pay customer, we review annually what you’ve paid and used over the previous twelve months to make sure there has been no overpayment. During this review, the credit amount on your account will be spread across your payments for the following year. You can request a refund if your balance is in excess of €120 credit. 

Please note that it may not be advisable for you to get a refund, as it may increase your monthly payments. Click here for more information on Level Pay.