How do I read my meter?
Follow our easy step-by-step guides below to learn how to read your meter.
Not sure how to read your meter?
There are step-by-step guides below and videos to help.
How to submit a meter reading
You can submit meter readings on your online account. The best time to submit is 1 to 5 days before your 'next bill between' date. See how to submit a reading.
Why submit a meter reading?
- It helps make sure your bills are accurate.
- It could help you save money.
Note for electricity customers: If your last six readings were estimated, you might qualify for a free special meter read.
24 Hour Revolving Disc Meter
This meter tracks all your electricity use on one display.
How to take a reading:
- Write down the numbers from left to right.
- Ignore numbers in red or inside a red box.
Note: If you have night storage heaters, you may have two of these meters installed, or a single Day and Night meter.
Time of Day (Day and Night) Revolving Disc Meter
This meter shows separate readings for daytime and nighttime use.
How to take a reading:
- Read both displays from left to right.
- "1" = Night usage, "2" = Day usage.
- Ignore numbers in red or in a red box.
24 Hour Electronic Meter
This digital meter shows all usage on one main screen.
How to take a reading:
- Read all numbers on the screen from left to right.
- Include all digits.
- If there’s an arrow (→), it’s not a decimal point, just ignore it.
Time of Day (Day and Night) Electronic Meter
This meter has a button to switch between day and night readings.
How to take a reading:
- Press the display button to scroll through the readings.
- Look for ‘1’ = Night and ‘2’ = Day.
- Read each display from left to right and include all digits.
- Ignore arrows (→), as they are not decimal points.
Elster A1140 Microgeneration (Import /Export)
Used if you generate your own electricity (like with solar panels).
How to take a reading:
- Either press a blue or yellow button, or wait for the screen to auto-scroll.
- Read the relevant screen when the correct reading appears.
Digital Meter
This meter has a digital display with readable numbers.
How to take a reading:
- Read the numbers from left to right.
- Ignore any digits to the right of a comma or in a red box.
Dial Clock Meter
This type shows your usage using several small clock-like dials.
How to take a reading:
- Read the four small dials at the bottom, from left to right.
- If the pointer is between two numbers, write the lower number.
- If it’s between 9 and 0, use 9.
- Write the numbers into the matching boxes on your card or form.
Smart Meter
This meter sends readings automatically, no need to submit them.
- If needed (like when closing your account), check the FAQ for A guide to reading a smart meter.
Videos on how to read your meter:
How to read your electricity meter:
How to read your gas meter: