Our Codes and Customer Charter
Our commitment to you
Bord Gáis Energy has seven Codes of Practice covering all areas of our service to our customers.
Our Codes set out the way we carry out our business and the standards of service you can expect from us. Our Customer Charter underpins each of our Codes of Practice and sets out ten guaranteed standards.
Anti-racism code
At Bord Gáis Energy, we’re committed to creating a community free from racism and discrimination. We have a zero-tolerance policy for any form of abuse, and we believe in fostering an inclusive environment where every individual is valued, respected, and empowered to thrive, from colleagues to customers.
Our Customer Charter
Our Customer Charter underpins each of our Codes of Practice and sets out ten guaranteed standards.
Special Services Register
We have a Special Services Register for those who require special services in relation to their gas supply.
You will need to provide some personal details including your name, account number and status.
Special Services RegisterSpecial Services & Priority Support Register
We have a Special Services Register who require special services in relation to their electricity.
Special Services RegisterWe have a Priority Services Register for those who are critically dependent on an electricity supply for medical reasons.
Priority Support RegisterYou will need to provide some personal details including your name, account number and status.
Energy Engage Code
Bord Gáis Energy supports the relaunch of the Energy Engage Code in 2024. This voluntary code has been in place since 2014 and was drafted by energy suppliers. It is designed to help customers who may have fallen behind on their energy bills or are concerned about managing their bills. We encourage our customers to communicate with us and engage actively to manage their energy bills effectively.
Download Energy Engage Code Visit EAI webpage