Service
If you smell gas or suspect the presence of Carbon Monoxide or a Carbon Monoxide Alarm has activated please phone Gas Networks Ireland as soon as possible on 1800 20 50 50 to report this. For more information please see safety advice https://www.bordgaisenergy.ie/home/help
If a Bord Gáis Energy service engineer has worked on your gas appliances in the last 12 months and you have reported a gas safety incident to Gas Networks Ireland, we would ask that you also inform us on 01 6832657 so that we can follow up with you.
Complete Boiler Care €99
This is a good option if you want to book a professional boiler service without arranging for additional cover. Our qualified engineer will inspect, test and service your boiler to ensure it’s in tip-top shape for the year ahead.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
This is a good option if you want to book a professional boiler service without arranging for additional cover. Our qualified engineer will inspect, test and service your boiler to ensure it’s in tip-top shape for the year ahead.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
Complete Boiler Care + 1 €149
As well as a professional boiler service, with Complete Boiler Care +1 you get the additional security of priority breakdown assistance and cover towards future labour costs up to €300 for 12 months.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
Added benefits:
- 12-month labour cover up to the value of €300
- Priority breakdown assistance within 24 hours
As well as a professional boiler service, with Complete Boiler Care +1 you get the additional security of priority breakdown assistance and cover towards future labour costs up to €300 for 12 months.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
Added benefits:
- 12-month labour cover up to the value of €300
- Priority breakdown assistance within 24 hours
365 Boiler Care €179
Our most comprehensive package combines a boiler service with priority breakdown assistance 365 days of the year. It also helps protect against any unexpected breakdown costs with parts and labour cover up to the value of €1,200 for 12 months.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
Added benefits:
- 12-month parts and labour cover up to the value of €1,200
- Priority breakdown assistance within 24 hours
- Peace of mind with auto-renewal when you pay by Direct Debit*
Our most comprehensive package combines a boiler service with priority breakdown assistance 365 days of the year. It also helps protect against any unexpected breakdown costs with parts and labour cover up to the value of €1,200 for 12 months.
What’s included:
- A gas boiler service by one of our RGII certified engineers
- An annual reminder of when your next boiler service is due
Added benefits:
- 12-month parts and labour cover up to the value of €1,200
- Priority breakdown assistance within 24 hours
- Peace of mind with auto-renewal when you pay by Direct Debit*
Heat Pump Service from €249
A Heat Pump service is recommended by your manufacturer and ensures your Heat Pump is in tip-top shape for the year ahead. Failure to service your Heat Pump annually may invalidate your manufacturer’s warranty. Our accredited engineer will inspect, test and service your Heat Pump.
What’s included:
- A Heat Pump service with an accredited engineer
- A full suite of tests and checks in line with manufacturer’s instructions
- €249 payment covers the first two (2) hours of labour.
A Heat Pump service is recommended by your manufacturer and ensures your Heat Pump is in tip-top shape for the year ahead. Failure to service your Heat Pump annually may invalidate your manufacturer’s warranty. Our accredited engineer will inspect, test and service your Heat Pump.
What’s included:
- A Heat Pump service with an accredited engineer
- A full suite of tests and checks in line with manufacturer’s instructions
- €249 payment covers the first two (2) hours of labour.
Oil Boiler Service from €129
A boiler service improves the efficiency of your oil boiler. Our certified engineer will inspect, test and service your boiler to ensure it’s in tip-top shape for the year ahead.
What’s included:
- An oil boiler service with a certified engineer
- A full suite of tests and checks
- Replacement of the flexible oil hose and oil nozzle
- €129 upfront payment covers the first ninety (90) minutes of labour and replacement of the above parts. Extra costs for labour and parts may apply.
A boiler service improves the efficiency of your oil boiler. Our certified engineer will inspect, test and service your boiler to ensure it’s in tip-top shape for the year ahead.
What’s included:
- An oil boiler service with a certified engineer
- A full suite of tests and checks
- Replacement of the flexible oil hose and oil nozzle
- €129 upfront payment covers the first ninety (90) minutes of labour and replacement of the above parts. Extra costs for labour and parts may apply.
Safety Check
Popular with landlords to ensure and verify that the rental property is safe for tenants.
We’ll check:
- Your gas installation and connected gas appliances to ensure national standard compliance
- The location and effectiveness of all appliances for safe and continued operation
- The adequacy of fixed air supply and effectiveness of any flue or chimney for safe and continued operation
A Safety Check is €90 and covers the first 30 minutes of an engineer’s time on site. An additional charge of €25/15 minutes will be applied thereafter.
Contact us on 01 6110145
Popular with landlords to ensure and verify that the rental property is safe for tenants.
We’ll check:
- Your gas installation and connected gas appliances to ensure national standard compliance
- The location and effectiveness of all appliances for safe and continued operation
- The adequacy of fixed air supply and effectiveness of any flue or chimney for safe and continued operation
A Safety Check is €90 and covers the first 30 minutes of an engineer’s time on site. An additional charge of €25/15 minutes will be applied thereafter.
Contact us on 01 6110145
Covid 19 and Boiler Repair/Service/Callout appointments
For all Boiler repair, service and callouts, even where you have a 24 hour service contract with us, BGE may not be able to attend your premises within the normal service delivery or contracted period. This is to protect the safety of our service engineers who provide an essential service and by necessity visit more than one premises per day.
In scheduling your repair/service/ callout you will be required to answer some standard Covid related questions. Please be aware that if you or someone in your household has Covid, is self-isolating or restricting movements as a result of Covid advice this may have an impact on the scheduling of any service.
BGE is working to ensure that all repair/service/callouts are scheduled in a timely and safe manner for all.
About Service
The best way to keep your appliances ticking over is to service them regularly. We make the process easy and stress-free. We have a variety of boiler care plans ranging from a standalone boiler service to a comprehensive package offering a boiler service, priority breakdown assistance and 12-month cover for labour and parts.
What's included with our boiler service
Our comprehensive boiler service is carried out to the highest standards, using 19 separate checks to ensure your boiler is running safely and efficiently. Most importantly, we test your flue and ventilation to make sure your appliance isn't leaking carbon monoxide, check your gas pressure and temperature controls and inspect your appliance for any faults or leaks. You'll even get a copy of our RGII conformance certificate when we're done. With our team of professional service engineers, you can rest assured your boiler is in safe hands.
Boiler service with 19 separate checks and tests
With our team of professional service engineers, you can rest assured your boiler is in safe hands.
1. Check the location of the appliance, its condition and electrical controls
2. Inspect flue thoroughly
3. Check ventilation meets legal requirements
4. Conduct electrical safety tests
5. Check accessibility, functionality and condition of isolating valves
6. Inspect/clean fan unit and evaluate performance and functionality
7. Inspect/clean heat exchanger as per manufacturer’s instructions
8. Inspect/clean/adjust main and pilot burners and injectors
9. Check/clean/adjust ignition and ionisation electrodes
10. Check flame picture
11. Check temperature control
12. Check operation of boiler safety devices
13. Check appliance gas rating
14. Conduct burner pressure tests
15. Sample air intake analysis
16. Sample flue gas analysis to ensure safe operation
17. Conduct appliance gas safety tests
18. Adjustment time and temperature controls as required
19. Complete RGII appliance conformance certificate and leave copy with customer
Our service engineers also conduct various other tests as required for specific types of gas boilers as per best practice and the manufacturer’s guidelines.
Choose the right plan for you!
Check our comparison table to work out the best option for you and your family.
BenefitsBenefits | 365 Boiler Care365 Boiler Care | Complete Boiler Care +1Complete Boiler Care +1 | Complete Boiler CareComplete Boiler Care |
BenefitsPrice | 365 Boiler Care€179 or 12 x €15* | Complete Boiler Care +1€149 or 12 x €12 * | Complete Boiler Care€99 or 12 x €9 * |
Benefits12 month cover? | 365 Boiler Careup to €1,200 | Complete Boiler Care +1up to €300 | Complete Boiler Care✖ |
BenefitsSeparate tests and checks | 365 Boiler Care19 | Complete Boiler Care +119 | Complete Boiler Care19 |
Benefits365 priority breakdown assistance | 365 Boiler Care✔ | Complete Boiler Care +1✔ | Complete Boiler Care✖ |
BenefitsAnnual renewal notification | 365 Boiler Care✔ | Complete Boiler Care +1✔ | Complete Boiler Care✔ |
BenefitsAuto renewal** | 365 Boiler Care✔ | Complete Boiler Care +1✖ | Complete Boiler Care✖ |
BenefitsTerms & conditions | 365 Boiler Care | Complete Boiler Care +1 | Complete Boiler Care |
* Monthly payment includes an administration charge
** With auto renewal your payments continue if you pay by Direct Debit and your boiler is suitable. We will contact you 30 days before your renewal date with a reminder to make your next appointment.
Appointments are subject to availability.
Couldn't find what you are looking for? Contact us on 01 611 01 30
