We offer a special services register for customers who are particularly vulnerable to disconnection during the winter months for the following reasons:
- Deaf or hard of hearing
- Customers aged 66 years or over who live alone and/or live with minors or others aged 66 or over
- Blind or partially sighted
- Mobility difficulties
- Language difficulties
- Speech impaired
- Learning difficulties
- Mental health issues
- Dexterity difficulties
Please use the online form below to register for Special Services for Gas and Electricity.
If you would prefer a paper form then please call us on 01 611 01 01.
For more information on our Special Services Register please see our Code of Practice for Vulnerable Customers.
We may seek written evidence from a medical professional as to the validity of the details provided.
You will find your GPRN/ MPRN account number on the top right and section of your bill. If you are a new customer without an account number, please provide your GPRN/ MPRN number only.