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Vulnerable Customer Registration Form - Special Services for Gas and Electricity

Who qualifies for special services?

We offer a special services register for customers who are particularly vulnerable to disconnection during the winter months for the following reasons:

  • Deaf or hard of hearing
  • Customers aged 66 years or over who live alone and/or live with minors or others aged 66 or over
  • Blind or partially sighted
  • Mobility difficulties
  • Language difficulties
  • Speech impaired
  • Learning difficulties
  • Mental health issues
  • Dexterity difficulties

Please use the online form below to register for Special Services for Gas and Electricity.

If you would prefer a paper form then please call us on 01 611 01 01.

For more information on our Special Services Register please see our Code of Practice for Vulnerable Customers.

Please note

We may seek written evidence from a medical professional as to the validity of the details provided.

Account holder details

Required information

You will find your GPRN/ MPRN account number on the top right and section of your bill. If you are a new customer without an account number, please provide your GPRN/ MPRN number only.

Person with vulnerability at the premises:

How would you describe yourself?

Nominate a carer

If you wish to nominate a carer or another third party to deal with your bill and your correspondence, please fill in their details below.

Registering for special services

Services for customers who are blind or partially sighted

Blind or partially sighted customers can receive our terms & conditions and codes of practice on compact disk or audio cassette. If you wish to receive these, please select which format you would prefer.

Blind or partially sighted customers can also receive their bill in two formats; a talking bill or a braille bill. If you wish to receive these please select which format you would prefer.